Call Center Manager with Customer Service Metrics Skills Salary

The average pay for a Call Center Manager with Customer Service Metrics skills is $59,910 per year.

$42,046 - $86,711
$42K
$60K
$87K
MEDIAN: $59,910
10%
50%
90%

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$12.26 - $31.91
$12
$19
$32
MEDIAN: $18.72
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$42,046 - $86,711  
   
Bonus
$0.00 - $11,659  
Profit Sharing
$0.00 - $9,863  
Commission
$9,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,344 - $88,508  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 280
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$15$30$45
Hourly Rate
$12.26 - $31.91  
   
Overtime
$25.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Bonus
$0.00 - $11,659  
   
Commission
$9,500  
Profit Sharing
$0.00 - $9,863  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$43,344 - $88,508  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 12

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United States (change)

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Pay by Experience Level for Call Center Manager

Pay by Experience for a Call Center Manager has a positive trend. An entry-level Call Center Manager with less than 5 years of experience can expect to earn an average total compensation of $53,000 based on 73 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $58,000 based on 118 salaries. An experienced Call Center Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $65,000 based on 134 salaries. A Call Center Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $70,000 based on 43 salaries.

Pay Difference by Location

National Average: $61,172

Larger city markers indicate a job is popular in that location.

Key Stats for Call Center Manager

Gender

Female
55 %
Male
45 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.
1-4 years
18%
5-9 years
28%
10-19 years
39%
20 years or more
15%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Manager Salaries

Late-Career
▲15%

▲7%

National Average
$61,000

Mid-Career
▼5%

Entry-Level
▼14%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
55 %
Male
45 %

Years of Experience

1-4 years
18%
5-9 years
28%
10-19 years
39%
20 years or more
15%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 85%
vision benefits
Vision: 76%
no benefits
None: 11%