Mid-Career Call Center Manager Salary

The average Mid-Career Call Center Manager can expect to rake in roughly $56K annually. Cash earnings for Mid-Career Call Center Managers — including $12K in bonuses and $5K in profit sharing proceeds near the top of the pay scale — generally stretch from $39K to $81K depending on individual performance. Women make up a slight majority of Mid-Career Call Center Managers (56 percent) survey respondents. Medical benefits are awarded to most, and a large number earn dental coverage. Most workers in this position report high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.

$39,404 - $78,328
$39K
$56K
$78K
MEDIAN: $56,099
10%
50%
90%

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$14.34 - $30.00
$14
$18
$30
MEDIAN: $17.84
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27K$54K$81K
Salary
$39,404 - $78,328  
   
Bonus
$484.79 - $11,973  
Profit Sharing
$0.00 - $5,077  
Commission
$4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,774 - $80,936  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 399
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$14.34 - $30.00  
   
Overtime
$25.52  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$484.79 - $11,973  
   
Commission
$4,000  
Profit Sharing
$0.00 - $5,077  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,774 - $80,936  
Country: United States | Currency: USD | Updated: 5 May 2017 | Individuals Reporting: 39

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Pay Difference by Location

National Average: $56,967

Larger city markers indicate a job is popular in that location.

For those looking to make money, Mid-Career Call Center Managers in New York enjoy an exceptional pay rate, 20 percent above the national average. Mid-Career Call Center Managers will also find cushy salaries in Phoenix (+5 percent) and Chicago (+5 percent). Location significantly influences compensation, with Houston Mid-Career Call Center Managers earning much less — 23 percent less — than the national average. Orlando and Dallas are a couple other places where companies are known to pay below the median — salaries are 14 percent lower and 9 percent lower, respectively.

Key Stats for Call Center Manager

Gender

Female
56 %
Male
44 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.
5-9 years
70%
10-19 years
30%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Manager Salaries

Operations Management
▲5%

Customer Service Metrics
▲2%

Leadership
▲1%

Data Analysis
▼0%

National Average
$57,000

Project Management
▼1%

Call center operations
▼2%

▼3%

Customer Service
▼3%

People Management
▼3%

Microsoft Excel
▼3%

Team Leadership
▼3%

Microsoft Office
▼4%

Microsoft Word
▼4%

Customer Relationship Management (CRM)
▼5%

Training
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
56 %
Male
44 %

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 80%
vision benefits
Vision: 71%
no benefits
None: 13%
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