The average Mid-Career Call Center Manager can expect to rake in roughly $56K annually. Cash earnings of Mid-Career Call Center Managers can occasionally include $12K each in bonuses and profit sharing proceeds; this strong performance component causes pay grades to stretch from approximately $37K to almost $81K. Medical benefits are awarded to most, and a large number earn dental coverage. Women Mid-Career Call Center Managers who took the survey just slightly outnumber men. Most workers in this position report high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.

$38,451 - $77,708
$38K
$56K
$78K
MEDIAN: $55,654
10%
50%
90%

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$13.80 - $28.96
$14
$17
$29
MEDIAN: $17.48
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$38,451 - $77,708  
   
Bonus
$6.07 - $11,608  
Profit Sharing
$0.00 - $11,960  
Commission
$4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,063 - $81,208  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 426
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.80 - $28.96  
   
Overtime
$24.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$6.07 - $11,608  
   
Commission
$4,000  
Profit Sharing
$0.00 - $11,960  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,063 - $81,208  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 38

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Pay Difference by Location

National Average: $56,171

Larger city markers indicate a job is popular in that location.

New York is home to an above-average pay rate for Mid-Career Call Center Managers, 21 percent higher than the national average. Mid-Career Call Center Managers will also find cushy salaries in Chicago (+8 percent) and Phoenix (+6 percent). Location significantly influences compensation, with Houston Mid-Career Call Center Managers earning much less — 22 percent less — than the national average. Orlando and Dallas are a couple other places where companies are known to pay below the median — salaries are 13 percent lower and 8 percent lower, respectively.

Key Stats for Call Center Manager

Gender

Female
54 %
Male
46 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 60 votes.
070
5-9 years
71%
10-19 years
29%
Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Manager Salaries

Operations Management
up arrow 4%

Customer Service Metrics
up arrow 3%

Data Analysis
up arrow 2%

Leadership
up arrow 1%

National Average
$56,000

Call Center
up arrow 1%

Call center operations
up arrow 1%

Microsoft Office
up arrow 1%

Microsoft Excel
up arrow 1%

Customer Service
up arrow 2%

People Management
up arrow 2%

Team Leadership
up arrow 2%

Microsoft Word
up arrow 3%

Customer Relationship Management (CRM)
up arrow 4%

Training
up arrow 7%

Project Management
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 60 votes.

Gender

Female
54 %
Male
46 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 81%
vision benefits
Vision: 71%
dental benefits
None: 12%
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