The average Mid-Career Call Center Manager earns approximately $55K per year. Including potential for bonuses and profit sharing — peaking near $10K and $12K, respectively — total cash payment to Mid-Career Call Center Managers can bottom out near $38K or peak near $82K depending on individual performance. For the most part, Mid-Career Call Center Managers enjoy their work and report high levels of job satisfaction. A large number report receiving medical and dental coverage from their employers and a fair number collect vision insurance. Women Mid-Career Call Center Managers who took the survey just slightly outnumber men. The data for this synopsis comes from respondents who took the PayScale salary survey.

$38,859 - $78,379
(Median)
$39K
$55K
$78K
MEDIAN: $55,357
10%
50%
90%

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$13.73 - $29.80
(Median)
$14
$18
$30
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Salary
$38,859 - $78,379  
   
Bonus
$195.74 - $10,326  
Profit Sharing
$0.00 - $11,878  
Commission
$7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,030 - $82,281  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 432
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$13.73 - $29.80  
   
Overtime
$24.68  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$195.74 - $10,326  
   
Commission
$7,000  
Profit Sharing
$0.00 - $11,878  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$38,030 - $82,281  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 36

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Pay Difference by Location

National Average: $55,849

Larger city markers indicate a job is popular in that location.

With a pay rate for Mid-Career Call Center Managers that is 22 percent greater than the national average, New York offers a comfortable salary for those in this profession. Mid-Career Call Center Managers will also find cushy salaries in Chicago (+8 percent) and Phoenix (+3 percent). Falling short of the national average by 16 percent, the area with the worst salaries is Houston. Employers also pay below the national average in Orlando (12 percent lower) and Dallas (9 percent lower).

Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Manager Salaries

Customer Service Metrics
up arrow 4%

Operations Management
up arrow 3%

Data Analysis
up arrow 1%

Microsoft Office
0%

National Average
$56,000

Call Center
up arrow 1%

Call center operations
up arrow 1%

Customer Service
up arrow 1%

Leadership
up arrow 1%

Microsoft Excel
up arrow 3%

Microsoft Word
up arrow 4%

People Management
up arrow 4%

Team Leadership
up arrow 4%

Customer Relationship Management (CRM)
up arrow 5%

Training
up arrow 7%

Project Management
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
54 %
Male
46 %

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 82%
medical benefits
Vision: 72%
dental benefits
None: 12%
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