What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Call Center Representative Salary

Median pay for Call Center Representatives in the United States is around $12.31 per hour. Overall compensation packages to Call Center Representatives range from $20K on the low end to $38K on the high end; this includes bonuses that peak near $2K and profit sharing that approaches $4K, with some high rollers snagging commissions as high as $13K. The most influential factor affecting pay for this group is the company, though geography and tenure have a (lesser) impact as well. For the most part, Call Center Representatives enjoy their work and report high levels of job satisfaction. Most Call Center Representatives survey respondents are women (73 percent). Health benefits are not claimed by all — one in four lack any form of coverage — but a strong majority have medical insurance, and a majority have dental, too. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$25,000 - $45,358
(Median)
$25K
$32K
$45K
MEDIAN: $32,144
10%
50%
90%

Add this chart to your site: 640px    300px

$9.27 - $16.63
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$25,000 - $45,358  
   
Bonus
$0.00 - $2,488  
Profit Sharing
$152.05 - $3,945  
Commission
$400.00 - $13,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,965 - $38,401  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 295
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.27 - $16.63  
   
Overtime
$11.93 - $25.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,488  
   
Commission
$400.00 - $13,000  
Profit Sharing
$152.05 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,965 - $38,401  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,497

Find Out Exactly What You Should Be Paid

United States (change)

- OR -

Log in with LinkedIn

Comp Managers Click Here »

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Read More...

Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


Add this chart to your site:   640px 640px    300px 300px


Call Center Representatives may experience a large salary bump if they progress into a role such as Call Center Manager. The latter position pays an average of $52K annually. The most common next step for a Call Center Representative is to become a Call Center Supervisor or a Call Center Team Supervisor. The former position pays an additional $14K per year on average, and the latter position pays $11K more per year.

Call Center Representative Job Listings

Search for more jobs:

Popular Employer Salaries for Call Center Representative


Heading up the field in terms of compensation, Verizon Wireless offers the most; Call Center Representatives earn $33K on average there.

Popular Skills for Call Center Representative


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Insurance, Customer Service Metrics, Customer Relationship Management, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 7 percent and 12 percent. Skills that are correlated to lower pay, on the other hand, include Inbound Calls. For most people, competency in Call Center indicates knowledge of Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Representatives, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $26K, but folks who have racked up five to 10 years see a notably higher median of $30K. People with 10 to 20 years of experience make an average of about $31K in this role. More than 20 years of experience mean a somewhat bigger median paycheck of $32K, but it's not much more than what less experienced people make.

Pay Difference by Location


Home to some of the best pay for Call Center Representatives, Seattle offers exceptional salaries, 31 percent above the national average. Call Center Representatives can also look forward to large paychecks in cities like New York (+19 percent), Los Angeles (+16 percent), Denver (+14 percent), and Chicago (+13 percent). The smallest paychecks in the market, 7 percent south of the national average, can be found in Phoenix. Orlando and Las Vegas are a couple other places where companies are known to pay below the median — salaries are 6 percent lower and 5 percent lower, respectively.

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

United States (change)

Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 12%

Customer Service Metrics
up arrow 8%


Systems Computer/Console Operations
up arrow 4%

Phone Support
up arrow 2%

Customer Service
up arrow 1%

Call Center
0%

Customer Relations
0%

Microsoft Office
0%

Microsoft Excel
0%

National Average
$27,000

Typing
up arrow 1%

Computer Service
up arrow 2%

Sales
up arrow 2%

Inside Sales
up arrow 3%

Inbound Calls
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 293 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 26%