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Call Center Representative Salary

Call Center Representatives in the United States can expect wages of $12.32 per hour on average. Total cash compensation to Call Center Representatives approaches anywhere from $20K on the lower end to $38K on the higher end; in exceptional cases, this can include more than $3K from bonuses and upwards of $4K from profit sharing. Compensation for this group is mainly affected by the company, but geography and years of experience are influential factors as well. Not all workers are lucky enough to have benefits; in fact, around one in four are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by a majority. Most Call Center Representatives report high levels of job satisfaction. Female Call Center Representatives make up most of the survey respondents at 73 percent. The data for this synopsis comes from respondents who took the PayScale salary survey.

$25,242 - $45,648
(Median)
$25K
$33K
$46K
MEDIAN: $32,527
10%
50%
90%

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$9.30 - $16.65
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$25,242 - $45,648  
   
Bonus
$0.00 - $2,517  
Profit Sharing
$152.05 - $3,945  
Commission
$489.36 - $13,277  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,021 - $38,407  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 291
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.30 - $16.65  
   
Overtime
$11.90 - $25.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,517  
   
Commission
$489.36 - $13,277  
Profit Sharing
$152.05 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,021 - $38,407  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,534

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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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For Call Center Representatives, progressing to a Call Center Manager role may result in a significant raise. On average, a Call Center Manager can earn $52K annually. Career advancement for the typical Call Center Representative often leads to becoming a Call Center Supervisor or a Call Center Team Supervisor; median salaries in these positions are $14K higher and $11K higher, respectively.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Verizon Wireless offers the highest compensation with a median salary of $32K.

Popular Skills for Call Center Representative


Call Center Representatives seem to exploit a large range of skills on the job. Most notably, skills in Insurance, Customer Service Metrics, Customer Relationship Management, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 7 percent and 13 percent. Skills that pay less than market rate include Inside Sales. Those familiar with Call Center also tend to know Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Representatives, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $26K, but folks who have racked up five to 10 years see a notably higher median of $30K. Call Center Representatives claiming one to two decades of experience make an estimated median of $31K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Pay Difference by Location


Surpassing the national average by 29 percent, Call Center Representatives in Seattle receive some of the highest pay in the country. Call Center Representatives can also look forward to large paychecks in cities like New York (+19 percent), Denver (+16 percent), Los Angeles (+15 percent), and Chicago (+12 percent). Phoenix is the lowest-paying area, 7 percent south of the national average. Employers in Orlando and Las Vegas also lean toward paying below-median salaries (6 percent lower and 5 percent lower, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

United States (change)

Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 13%

Customer Service Metrics
up arrow 9%


Systems Computer/Console Operations
up arrow 4%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Phone Support
up arrow 1%

Microsoft Office
up arrow 1%

Call Center
0%

Customer Relations
0%

National Average
$27,000

Typing
up arrow 1%

Sales
up arrow 1%

Computer Service
up arrow 2%

Inside Sales
up arrow 3%

Spanish Language
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 287 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 26%
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