Call Center Representative Salary (United States)

A Call Center Representative earns an average wage of $12.21 per hour. A skill in Insurance is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career.
Call Center Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,897 - $44,007
(Median)
25K
29K
37K
44K
MEDIAN: $31,934
10%
25%
75%
90%
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Call Center Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.19 - $16.40
(Median)
9
12
14
16
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,897 - $44,007  
   
Bonus
$0.00 - $2,493  
Profit Sharing
$197.27 - $3,041  
Commission
$450.00 - $14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,772 - $38,339  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,868
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.19 - $16.40  
   
Overtime
$11.89 - $25.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,493  
   
Commission
$450.00 - $14,000  
Profit Sharing
$197.27 - $3,041  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,772 - $38,339  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 1,868
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United States (change)
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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.
Read More...
Call Center Representative Tasks
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative

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Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative

Popular Skills for Call Center Representative

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Seattle
up arrow 25%
New York
up arrow 20%
Denver
up arrow 15%
Chicago
up arrow 14%
Los Angeles
up arrow 13%
Austin
up arrow 8%
Columbus
up arrow 6%
Philadelphia
up arrow 6%
Atlanta
up arrow 3%
San Antonio
0%
Dallas
0%
National Average
$27,000
Houston
up arrow 2%
up arrow 3%
Orlando
up arrow 12%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Call Center Representative Salaries

National Average
$27,000

Skills That Affect Call Center Representative Salaries

Insurance
up arrow 19%
Customer Service Metrics
up arrow 10%
Customer Service
up arrow 1%
Call Center
up arrow 1%
Phone Support
up arrow 1%
Microsoft Office
up arrow 1%
Microsoft Excel
up arrow 1%
Customer Relations
0%
Typing
0%
Computer Service
0%
National Average
$27,000
Sales
up arrow 1%
Inside Sales
up arrow 4%
Inbound Calls
up arrow 8%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 311 votes.

Gender

Female
72%
female alumni
 
Male
28%
male alumni

Years of Experience

Less than 1 year
9%
1-4 years
54%
5-9 years
20%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 27%
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