Call Center Representative Salary

Call Center Representatives in the United States take home approximately $12.43 per hour on average. Overall incomes of Call Center Representatives — including $3K bonuses, $4K profit sharing proceeds, and $10K commissions on the more lucrative end — generally ranges between $20K and $38K. Compensation for this group is mainly affected by the company, but geography and experience level are influential factors as well. Most Call Center Representatives survey respondents are women (73 percent). The majority of Call Center Representatives claim high levels of job satisfaction. Health benefits are not claimed by all — around one in four lack any form of coverage — but a strong majority have medical insurance, and a majority have dental, too. This overview is based on answers to PayScale's salary questionnaire.

$24,700 - $45,081
(Median)
$25K
$32K
$45K
MEDIAN: $32,234
10%
50%
90%

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$9.46 - $16.84
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$24,700 - $45,081  
   
Bonus
$0.00 - $2,899  
Profit Sharing
$153.19 - $3,915  
Commission
$484.79 - $10,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,210 - $38,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 300
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.46 - $16.84  
   
Hourly Tips
$0.49  
Overtime
$10.85 - $24.56  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,899  
   
Commission
$484.79 - $10,213  
Profit Sharing
$153.19 - $3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,210 - $38,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,720
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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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Call Center Representatives who transition into a Call Center Manager role may receive large pay increases as the latter position pays an average $52K per year. Call Center Representatives moving up in their careers tend to step into positions as Call Center Supervisors or Call Center Team Supervisors. The median paychecks in those roles are $14K higher and $11K higher, respectively.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Leading companies who hire large numbers of Call Center Representatives include Bank of America Corp. (BOFA), Comcast Cable, Inc., Verizon Wireless, Xerox Corporation, and Sykes Enterprises, Incorporated. Verizon Wireless pays the most with a median salary of $32K, though with a large amount of variation, going from a low of $25K to a high of $45K.

Popular Skills for Call Center Representative


Survey results imply that Call Center Representatives deploy a deep pool of skills on the job. Most notably, skills in Insurance, Customer Relationship Management, Systems Computer/Console Operations, and Customer Service Metrics are correlated to pay that is above average, with boosts between 6 percent and 9 percent. Skills that seem to negatively impact pay include Spanish Language. Those proficient in Call Center are, more often than not, also skilled in Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries for the relatively untried average out to around $26K, but survey participants with five to 10 years of experience earn a significantly higher median of $29K. On average, Call Center Representatives make $31K following one to two decades on the job. Call Center Representatives who surpass 20 years on the job report pay that isn't higher than those with 10 to 20 years.

Pay Difference by Location

National Average: $27,352

Larger city markers indicate a job is popular in that location.

The three biggest American cities also offer the biggest paychecks — professionals in New York, Los Angeles, and Chicago earn more on average than Call Center Representatives in the rest of the country. The lowest-paying market is Orlando, which sits 6 percent below the national average. Employers also pay below the national average in Dallas (5 percent lower) and Atlanta (4 percent lower).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Grand Rapids:
Pros: I like connecting with people every day and helping them and making their day just a little bit better.
Cons: The stress is a big dislike, but it comes with customer service.

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

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Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries





Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Phone Support
up arrow 1%

Customer Relations
up arrow 1%

Call Center
0%

National Average
$27,000

Typing
up arrow 1%

Sales
up arrow 1%

Inside Sales
up arrow 1%

Computer Service
up arrow 2%

Spanish Language
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 281 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
51%
5-9 years
20%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 63%
medical benefits
Vision: 54%
dental benefits
None: 27%
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