Call Center Representative Salary

Median pay for Call Center Representatives in the United States is around $12.34 per hour. In the world of Call Center Representatives, overall cash earnings stretch from $20K near the bottom to $38K near the top; these packages encompass bonuses that run close to $2K and profit sharing that can (albeit rarely) exceed $4K, along with commissions approaching $12K. The most important factor affecting compensation for this group is the particular firm, followed by geography and experience level. While close to one-fourth report receiving no health benefits, a strong majority do receive medical coverage, and a majority have dental, as well. Female Call Center Representatives make up most of the survey respondents at 73 percent. Job satisfaction is high and work is enjoyable for most Call Center Representatives. This report is based on answers to PayScale's salary questionnaire.

$24,939 - $46,030
(Median)
$25K
$32K
$46K
MEDIAN: $32,329
10%
50%
90%

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$9.29 - $16.64
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,939 - $46,030  
   
Bonus
$0.00 - $2,499  
Profit Sharing
$151.01 - $3,973  
Commission
$484.79 - $12,365  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,991 - $38,180  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 284
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.29 - $16.64  
   
Overtime
$11.72 - $25.12  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,499  
   
Commission
$484.79 - $12,365  
Profit Sharing
$151.01 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,991 - $38,180  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,537
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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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As Call Center Representatives transition into upper-level roles such as Call Center Manager, they may see a strong upturn in salary. Call Center Managers earn $52K on average per year. Career advancement for the typical Call Center Representative often leads to becoming a Call Center Supervisor or a Call Center Team Supervisor; median salaries in these positions are $14K higher and $11K higher, respectively.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Those at Verizon Wireless can expect to make the most, with the company offering a median salary of $32K.

Popular Skills for Call Center Representative


Call Center Representatives seem to exploit a large range of skills on the job. Most notably, skills in Insurance, Customer Service Metrics, Customer Relationship Management, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 8 percent and 12 percent. Most people who know Call Center also know Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Representatives, experience does not seem to be a major factor in determining pay. Although individuals who have less than five years' experience earn $26K on average, people with five to 10 years benefit from a notably larger average of $29K. Call Center Representatives claiming one to two decades of experience make an estimated median of $31K. Call Center Representatives who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $32K on average.

Pay Difference by Location


Call Center Representatives will find that Seattle offers an impressive pay rate, one which exceeds the national average by 31 percent. Call Center Representatives can also look forward to large paychecks in cities like New York (+19 percent), Los Angeles (+15 percent), Chicago (+11 percent), and Philadelphia (+11 percent). With compensation 9 percent below the national average, Phoenix is not known for hefty paychecks and actually represents the lowest-paying market. Below-median salaries also turn up in Orlando and Las Vegas (6 percent lower and 3 percent lower, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

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Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 12%


Customer Service Metrics
up arrow 8%

Systems Computer/Console Operations
up arrow 4%

Phone Support
up arrow 2%

Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Call Center
0%

Customer Relations
0%

National Average
$27,000

Typing
up arrow 1%

Computer Service
up arrow 1%

Sales
up arrow 2%

Inside Sales
up arrow 3%

Spanish Language
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 284 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 27%
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