Call Center Representative Salary

The average Call Center Representative in the United States earns approximately $12.33 per hour. Cash earnings for Call Center Representatives — which occasionally include more than $2K from bonuses and more than $4K from profit sharing — stretch from around $20K to approximately $38K. This group's pay is mainly influenced by the particular firm, followed by geography and tenure. Health benefits are not enjoyed by everyone in this line of work, and nearly one-fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by the larger part. Job satisfaction for Call Center Representatives is high. Female Call Center Representatives make up most of the survey respondents at 73 percent. The data in this summary comes from the PayScale salary survey.

$24,905 - $45,449
(Median)
$25K
$32K
$45K
MEDIAN: $32,265
10%
50%
90%

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$9.29 - $16.65
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$24,905 - $45,449  
   
Bonus
$0.00 - $2,446  
Profit Sharing
$151.01 - $3,973  
Commission
$450.00 - $12,480  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,962 - $38,041  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 281
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.29 - $16.65  
   
Overtime
$11.57 - $25.06  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,446  
   
Commission
$450.00 - $12,480  
Profit Sharing
$151.01 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,962 - $38,041  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 1,548
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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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As Call Center Representatives transition into upper-level roles such as Call Center Manager, they may see a strong upturn in salary. Call Center Managers earn $52K on average per year. Call Center Supervisors or Call Center Team Supervisors are common next-step roles for Call Center Representatives moving up in their careers; annual pay for Call Center Supervisors is $14K higher on average, and it's $11K higher for Call Center Team Supervisors.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Call Center Representatives flock to Verizon Wireless for generous paychecks, where average earnings of $32K lead the pack in compensation.

Popular Skills for Call Center Representative


Call Center Representatives seem to exploit a large range of skills on the job. Most notably, skills in Insurance, Customer Relationship Management, Customer Service Metrics, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 8 percent and 12 percent. Skills that seem to negatively impact pay include Spanish Language. Most people experienced in Call Center also know Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Call Center Representatives — those with more experience do not necessarily bring in higher earnings. Those in the early stages of their career can expect to make around $26K; however, individuals with five to 10 years of experience bring in $29K on average — a distinctly larger sum. Call Center Representatives who work for 10 to 20 years in their occupation tend to earn about $31K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $32K on average.

Pay Difference by Location


Home to some of the best pay for Call Center Representatives, Seattle offers exceptional salaries, 31 percent above the national average. Call Center Representatives can also look forward to large paychecks in cities like New York (+19 percent), Los Angeles (+15 percent), Philadelphia (+12 percent), and Chicago (+12 percent). The smallest paychecks in the market, 10 percent south of the national average, can be found in Phoenix. Workers in Orlando and Las Vegas earn salaries that trail the national average for those in this profession (6 percent less and 3 percent less, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

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Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 12%


Customer Service Metrics
up arrow 8%

Systems Computer/Console Operations
up arrow 4%

Phone Support
up arrow 2%

Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Customer Relations
up arrow 1%

Call Center
0%

National Average
$27,000

Typing
up arrow 1%

Computer Service
up arrow 1%

Inside Sales
up arrow 2%

Sales
up arrow 3%

Spanish Language
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 282 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 63%
vision benefits Vision: 53% employee benefits None: 27%
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