Call Center Representative Salary

An average Call Center Representative in the United States can expect to take home roughly $12.43 per hour. Overall incomes of Call Center Representatives — including $3K bonuses, $4K profit sharing proceeds, and $10K commissions on the more lucrative end — generally ranges between $20K and $38K. The most important factor affecting compensation for this group is the particular firm, followed by geography and years of experience. Female Call Center Representatives make up most of the survey respondents at 73 percent. Most workers in this position report high levels of job satisfaction. Unfortunately, some people in this line of work are without benefits — approximately one in four lack coverage. On the flip side, a strong majority have medical insurance and more than half receive dental plans. The numbers in this rundown were provided by PayScale's salary survey participants.

$24,700 - $45,081
(Median)
$25K
$32K
$45K
MEDIAN: $32,234
10%
50%
90%

Add this chart to your site: 640px    300px

$9.46 - $16.84
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$24,700 - $45,081  
   
Bonus
$0.00 - $2,899  
Profit Sharing
$153.19 - $3,915  
Commission
$484.79 - $10,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,210 - $38,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 300
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.46 - $16.84  
   
Hourly Tips
$0.49  
Overtime
$10.85 - $24.56  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,899  
   
Commission
$484.79 - $10,213  
Profit Sharing
$153.19 - $3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,210 - $38,138  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,720
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Read More...

Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


Add this chart to your site:   640px 640px    300px 300px


Call Center Representatives who go on to become Call Center Managers may see their salaries climb quite a bit. Median pay for Call Center Managers is $52K annually. Career advancement for the typical Call Center Representative often leads to becoming a Call Center Supervisor or a Call Center Team Supervisor; median salaries in these positions are $14K higher and $11K higher, respectively.

Call Center Representative Job Listings

Search for more jobs:

Popular Employer Salaries for Call Center Representative


Bank of America Corp. (BOFA), Comcast Cable, Inc., Verizon Wireless, Xerox Corporation, and Sykes Enterprises, Incorporated are leaders in the field that employ a large number of Call Center Representatives. The biggest paychecks can be found at Verizon Wireless — the median salary there is $32K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $25K and highest ones in the neighborhood of $45K.

Popular Skills for Call Center Representative


Call Center Representatives seem to wield many skills on the job. Most notably, skills in Insurance, Customer Relationship Management, Systems Computer/Console Operations, and Customer Service Metrics are correlated to pay that is above average, with boosts between 6 percent and 9 percent. At the other end of the pay range are skills like Spanish Language. Most people skilled in Call Center are similarly competent in Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Relatively untried employees who have less than five years' experience make $26K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $29K. After working for 10 to 20 years, Call Center Representatives make a median salary of $31K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Pay Difference by Location

National Average: $27,352

Larger city markers indicate a job is popular in that location.

New York, Los Angeles, and Chicago — America's three largest cities — boast salaries well above the national rate for Call Center Representatives. The lowest-paying market is Orlando, which sits 6 percent below the national average. Below-median salaries also turn up in Dallas and Atlanta (5 percent lower and 4 percent lower, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Jackson:
"I love it. Perfect for a growing family."
Pros: No micro management. Team meetings all the time to fill you in on everything you need to know or do.
Cons: Lol just some headaches somedays. Phone ringing.

Call Center Representative in Grand Rapids:
Pros: I like connecting with people every day and helping them and making their day just a little bit better.
Cons: The stress is a big dislike, but it comes with customer service.

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries





Microsoft Office
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Phone Support
up arrow 1%

Customer Relations
up arrow 1%

Call Center
0%

National Average
$27,000

Typing
up arrow 1%

Sales
up arrow 1%

Inside Sales
up arrow 1%

Computer Service
up arrow 2%

Spanish Language
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 281 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
51%
5-9 years
20%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 70%
dental benefits
Dental: 63%
medical benefits
Vision: 54%
dental benefits
None: 27%
ADVERTISEMENT