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Call Center Representative Salary

The average Call Center Representative in the United States earns approximately $12.25 per hour. Cash earnings of Call Center Representatives — including $2K in bonuses, $4K in profit sharing proceeds, and $15K in commissions near the top of the pay scale — stretch from approximately $20K to approximately $38K depending on individual performance. The most important factor affecting compensation for this group is the company, followed by the particular city and years of experience. Most people on this career path report moderate levels of job satisfaction. Although more than half have medical coverage and the larger part have dental coverage, nearly one in four claim no health benefits at all. Men are in the minority of survey respondents, with female Call Center Representatives making up 72 percent. The information for this snapshot was generated by responses to the PayScale salary survey.
$24,846 - $44,263
(Median)
25K
29K
38K
44K
MEDIAN: $32,116
10%
25%
75%
90%

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$9.22 - $16.58
(Median)
9
12
14
17
MEDIAN: $12.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,846 - $44,263  
   
Bonus
$0.00 - $2,499  
Profit Sharing
$153.19 - $3,915  
Commission
$400.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,760 - $38,428  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 300
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.22 - $16.58  
   
Overtime
$11.94 - $25.37  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,499  
   
Commission
$400.00 - $15,000  
Profit Sharing
$153.19 - $3,915  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,760 - $38,428  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,505
United States (change)

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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Call Center Representatives who go on to become Call Center Managers may see their salaries climb quite a bit. Median pay for Call Center Managers is $52K annually. It is quite typical for Call Center Representatives to transition into roles as Call Center Supervisors or Call Center Team Supervisors, where reported median earnings are $14K and $11K higher per year.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Heading up the field in terms of compensation, Verizon Wireless offers the most; Call Center Representatives earn $33K on average there.

Popular Skills for Call Center Representative


Call Center Representatives report using a deep pool of skills on the job. Most notably, skills in Insurance, Customer Service Metrics, Customer Relationship Management, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 8 percent and 15 percent. Skills that seem to negatively impact pay include Inbound Calls. Most people skilled in Call Center are similarly competent in Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Representatives do not generally earn higher incomes from more experience in the field. Survey participants with less than five years' experience pocket $26K on average, but those with five to 10 years of experience enjoy a much bigger median of $30K. The average pay reported by folks with 10 to 20 years of experience is around $31K. In the end, more experience does seem to mean larger paychecks; seasoned Call Center Representatives with more than 20 years of experience earn a predictably higher median salary of $33K.

Pay Difference by Location


Surpassing the national average by 26 percent, Call Center Representatives in Seattle receive some of the highest pay in the country. Call Center Representatives will also find cushy salaries in New York (+19 percent), Los Angeles (+16 percent), Denver (+14 percent), and Chicago (+14 percent). Orlando is home to the smallest salaries in the field, lagging the national average by 13 percent. Not at the bottom but still paying below the median are employers in Las Vegas and Phoenix (3 percent less).

Call Center Representative Reviews

What is it like working as a Call Center Representative?
Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 15%

Customer Service Metrics
up arrow 9%



Customer Service
up arrow 1%

Phone Support
up arrow 1%

Microsoft Office
up arrow 1%

Call Center
0%

Customer Relations
0%

Microsoft Excel
0%

National Average
$27,000

Typing
up arrow 1%

Computer Service
up arrow 1%

Sales
up arrow 1%

Inside Sales
up arrow 2%

Inbound Calls
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 298 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
9%
1-4 years
54%
5-9 years
20%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 70% dental benefits Dental: 63%
vision benefits Vision: 52% employee benefits None: 27%