Call Center Representative Salary

Median pay for Call Center Representatives in the United States lies in the neighborhood of $12.35 per hour. In the world of Call Center Representatives, overall cash allowance can occasionally include more than $2K from bonuses and, in some exceptional cases, $4K from profit sharing, causing incomes to vary widely between $20K and $38K. This group's pay is mainly influenced by the particular firm, followed by geography and tenure. Most Call Center Representatives survey respondents are women (73 percent). Health benefits are not claimed by all — roughly a fourth lack any form of coverage — but a strong majority have medical insurance, and more than half have dental, too. Job satisfaction is high and work is enjoyable for most Call Center Representatives. Respondents to the PayScale salary survey provided the data for this report.

$25,021 - $45,953

Add this chart to your site: 640px    300px

$9.31 - $16.65

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$25,021 - $45,953  
   
Bonus
$0.00 - $2,451  
Profit Sharing
$151.01 - $3,973  
Commission
$412.17 - $12,605  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $38,079  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 282
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.31 - $16.65  
   
Overtime
$11.61 - $25.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,451  
   
Commission
$412.17 - $12,605  
Profit Sharing
$151.01 - $3,973  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,036 - $38,079  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,559
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

Read More...

Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


Add this chart to your site:   640px 640px    300px 300px


Call Center Representatives may progress into high-paying roles like Call Center Manager, where median compensation is $52K annually. A common career progression for a Call Center Representative is to become a Call Center Supervisor or a Call Center Team Supervisor. Compared to Call Center Representatives, the first group earns $14K more on average, and the second group earns $11K more.

Call Center Representative Job Listings

Search for more jobs:

Popular Employer Salaries for Call Center Representative


Heading up the field in terms of compensation, Verizon Wireless offers the most; Call Center Representatives earn $32K on average there.

Popular Skills for Call Center Representative


Call Center Representatives seem to exploit a large range of skills on the job. Most notably, skills in Insurance, Customer Relationship Management, Customer Service Metrics, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 7 percent and 12 percent. Skills that seem to negatively impact pay include Spanish Language. Those familiar with Call Center also tend to know Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Representatives, experience does not seem to be a major factor in determining pay. Survey participants with less than five years' experience pocket $26K on average, but those with five to 10 years of experience enjoy a much bigger median of $29K. After working for 10 to 20 years, Call Center Representatives make a median salary of $31K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $32K on average.

Pay Difference by Location


For those looking to make money, Call Center Representatives in Seattle enjoy an exceptional pay rate, 31 percent above the national average. Call Center Representatives can also look forward to large paychecks in cities like New York (+19 percent), Los Angeles (+15 percent), Chicago (+12 percent), and Philadelphia (+12 percent). Phoenix is home to the smallest salaries in the field, lagging the national average by 8 percent. Employers in Orlando and Las Vegas also lean toward paying below-median salaries (6 percent lower and 4 percent lower, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 12%


Customer Service Metrics
up arrow 7%

Systems Computer/Console Operations
up arrow 3%

Microsoft Office
up arrow 2%

Customer Service
up arrow 1%

Phone Support
up arrow 1%

Microsoft Excel
up arrow 1%

Call Center
0%

Customer Relations
0%

National Average
$27,000

Typing
up arrow 1%

Computer Service
up arrow 2%

Inside Sales
up arrow 2%

Sales
up arrow 3%

Spanish Language
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 280 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 26%
ADVERTISEMENT