Call Center Representative Salary
Median pay for Call Center Representatives in the United States lies in the neighborhood of $13.26 per hour. While the particular city and years of experience impact pay for this group, the particular firm is the most influential factor. Close to a fourth of professionals in this line of work do not receive benefits; however, a fair number report medical coverage and a majority claim dental coverage as well. Work is enjoyable for Call Center Representatives, who typically claim high levels of job satisfaction. Female Call Center Representatives make up most of the survey respondents at 72 percent. This snapshot results from replies to PayScale's salary survey.
|Salary||$24,250 - $49,337|
|Bonus||$249.17 - $4,969|
|Commission||$99.33 - $10,067|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$21,066 - $40,223|
|Hourly Rate||$9.98 - $17.60|
|Overtime||$14.40 - $26.48|
|Bonus||$249.17 - $4,969|
|Commission||$99.33 - $10,067|
|Total Pay (||$21,066 - $40,223|
Job Description for Call Center Representative
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.Read More...
Call center representative must be able to meet company standards for calls in areas such as quality, volume, and accuracy. This position also requires a excellent interpersonal skills, as representatives will be required to interact with many different types of people. Most companies prefer problem-solving and conflict-resolution skills, because some customers may be dissatisfied with a product or service. A high school diploma or equivalent typically is required, and many employers prefer a college degree. A minimum of one year of call center or customer service experience may be preferred.
Call Center Representative Tasks
- Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
- Place outbound calls, following a script to generate sales.
- Investigate and follow up on customer problems.
- Document outcomes and steps taken.
- Update customer files and databases.
Common Career Paths for Call Center Representative
Call Center Representatives may progress into high-paying roles like Call Center Manager, where median compensation is $53K annually. Call Center Representatives moving up in their careers tend to step into positions as Call Center Supervisors or Administrative Assistants. The median paychecks in those roles are $12K higher and $2K higher, respectively.
Call Center Representative Job Listings
Popular Employer Salaries for Call Center Representative
Leading companies who hire large numbers of Call Center Representatives include Comcast Cable, Inc., Xerox Corporation, Verizon Wireless, Bank of America Corp. (BOFA), and CVS Caremark Corporation. Call Center Representatives seeking a sizable paycheck can earn the most at Verizon Wireless, where the average salary comes to $34K. Bank of America Corp. (BOFA), Comcast Cable, Inc., and Alorica, Inc. also offer top salaries for Call Center Representatives. Workers at these firms can expect to earn about $34K, $28K, and $23K, respectively.
Xerox Corporation, CVS Caremark Corporation and Alorica, Inc. are three other employers with a reputation for below-average pay, showing salaries around $21K, $21K, and $23K.
Popular Skills for Call Center Representative
Call Center Representatives seem to wield many skills on the job. Most notably, skills in Customer Relationship Management, Customer Service Metrics, Insurance, and Inside Sales are correlated to pay that is above average, with boosts in pay of 5 percent. Skills that are correlated to lower pay, on the other hand, include Computer Service. Most people experienced in Customer Service also know Customer Relations. Those who learned Phone Support also tend to know Call Center and Customer Relations.
Pay by Experience Level for Call Center Representative
Pay by Experience for a Call Center Representative has a positive trend. An entry-level Call Center Representative with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 1,094 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 347 salaries. An experienced Call Center Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 246 salaries. A Call Center Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 55 salaries.
Pay Difference by Location
For Call Center Representatives, Washington provides a pay rate that is 14 percent greater than the national average. Call Center Representatives will also find cushy salaries in Minneapolis (+14 percent), New York (+10 percent), Sacramento (+8 percent), and Chicago (+8 percent). The lowest-paying market is Rochester, which sits 15 percent below the national average. Orlando and San Antonio are a couple other places where companies are known to pay below the median — salaries are 12 percent lower and 7 percent lower, respectively.
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