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Call Center Representative Salary

For Call Center Representatives, hourly average wages total $12.33 per hour. Total cash earnings of Call Center Representatives range from $20K on the low end to $38K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $3K and $4K, respectively. This group's pay is mainly influenced by the company, followed by the particular city and years of experience. While close to a fourth report receiving no health benefits, a fair number do receive medical coverage, and the greater part have dental, as well. Work is enjoyable for Call Center Representatives, who typically claim high levels of job satisfaction. Female Call Center Representatives make up most of the survey respondents at 73 percent. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$25,268 - $45,562
(Median)
$25K
$33K
$46K
MEDIAN: $32,517
10%
50%
90%

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$9.30 - $16.67
(Median)
$9
$12
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16K$32K$48K
Salary
$25,268 - $45,562  
   
Bonus
$0.00 - $2,529  
Profit Sharing
$152.05 - $3,945  
Commission
$489.36 - $13,277  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,014 - $38,472  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 294
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.30 - $16.67  
   
Overtime
$11.79 - $25.35  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,529  
   
Commission
$489.36 - $13,277  
Profit Sharing
$152.05 - $3,945  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,014 - $38,472  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,527

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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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Call Center Representatives' salaries may rise greatly for those who assume a higher-end position such as a Call Center Manager. The average Call Center Manager brings home $52K per year. Call Center Representatives most often move into positions as Call Center Supervisors or Call Center Team Supervisors; those groups report median salaries that are $14K higher and $11K higher, respectively.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


For Call Center Representatives, comfortable salaries can be found at Verizon Wireless; in fact, average earnings are around $31K, the highest in the area, though the difference in the company's lowest and highest employee paychecks ($25K versus $46K) is great.

Popular Skills for Call Center Representative


Call Center Representatives seem to wield many skills on the job. Most notably, skills in Insurance, Customer Service Metrics, Customer Relationship Management, and Systems Computer/Console Operations are correlated to pay that is above average, with boosts between 6 percent and 12 percent. Skills that are correlated to lower pay, on the other hand, include Inside Sales. Most people who know Call Center also know Phone Support and Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience does not seem to be a strong driver of pay increase in this role. Relatively untried employees who have less than five years' experience make $26K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $30K. Call Center Representatives claiming one to two decades of experience make an estimated median of $31K. Veterans who have surpassed the 20-year mark may make no more than those who are navigating the mid-career stage.

Pay Difference by Location


For Call Center Representatives, Seattle provides a pay rate that is 29 percent greater than the national average. Call Center Representatives will also find cushy salaries in New York (+19 percent), Denver (+16 percent), Los Angeles (+15 percent), and Chicago (+12 percent). With compensation 7 percent below the national average, Phoenix is not known for hefty paychecks and actually represents the lowest-paying market. Below-median salaries also turn up in Orlando and Las Vegas (5 percent lower and 4 percent lower, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

United States (change)

Experience Affects Call Center Representative Salaries




National Average
$27,000


Skills That Affect Call Center Representative Salaries

up arrow 12%

Customer Service Metrics
up arrow 9%


Systems Computer/Console Operations
up arrow 4%

Phone Support
up arrow 2%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Microsoft Office
up arrow 1%

Call Center
0%

Customer Relations
0%

National Average
$27,000

Typing
up arrow 1%

Computer Service
up arrow 2%

Sales
up arrow 2%

Inside Sales
up arrow 3%

Spanish Language
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 289 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
21%
10-19 years
14%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 71% dental benefits Dental: 64%
vision benefits Vision: 53% employee benefits None: 26%
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