Call Center Representative Salary (United States)

A Call Center Representative earns an average wage of $12.21 per hour. A skill in Insurance is associated with high pay for this job. Most people with this job move on to other positions after 20 years in this career.
Call Center Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$24,861 - $44,726
(Median)
25K
29K
38K
45K
MEDIAN: $31,891
10%
25%
75%
90%
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Call Center Representative Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.13 - $16.35
(Median)
9
12
14
16
MEDIAN: $12.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15K$30K$45K
Salary
$24,861 - $44,726  
   
Bonus
$0.00 - $2,561  
Profit Sharing
$197.27 - $3,041  
Commission
$450.00 - $14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,550 - $38,339  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,911
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$9$18$27
Hourly Rate
$9.13 - $16.35  
   
Overtime
$11.97 - $25.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Bonus
$0.00 - $2,561  
   
Commission
$450.00 - $14,000  
Profit Sharing
$197.27 - $3,041  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$19,550 - $38,339  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,911
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United States (change)
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Job Description for Call Center Representative
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.
Read More...
Call Center Representative Tasks
  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.
Common Career Paths for Call Center Representative

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative
Popular Skills for Call Center Representative
Pay by Experience Level for Call Center Representative
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
Denver
up arrow 21%
New York
up arrow 18%
Chicago
up arrow 14%
Milwaukee
up arrow 13%
Los Angeles
up arrow 12%
Austin
up arrow 8%
Philadelphia
up arrow 7%
Columbus
up arrow 5%
Atlanta
up arrow 3%
San Antonio
0%
Dallas
0%
National Average
$27,000
up arrow 2%
up arrow 4%
Jacksonville
up arrow 4%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Call Center Representative Salaries

National Average
$27,000

Skills That Affect Call Center Representative Salaries

up arrow 19%
Customer Service Metrics
up arrow 10%
Systems Computer/Console Operations
up arrow 5%
Customer Service
up arrow 1%
Phone Support
up arrow 1%
Microsoft Office
up arrow 1%
Oral / Verbal Communication
up arrow 1%
Call Center
0%
Sales
0%
Computer Service
0%
Microsoft Excel
0%
National Average
$27,000
Customer Relations
up arrow 1%
Typing
up arrow 1%
Inside Sales
up arrow 4%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 310 votes.
Gender
Female
71%
female alumni
 
Male
29%
male alumni
Years of Experience
Less than 1 year
9%
1-4 years
54%
5-9 years
20%
10-19 years
13%
20 years or more
4%
Common Health Benefits
medical benefits Medical: 71% dental benefits Dental: 64%
vision benefits Vision: 52% employee benefits None: 26%
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