Call Center Representative Salary

Call Center Representatives in the United States take home approximately $12.99 per hour on average. Earnings for this group are mostly affected by the company, followed by the particular city and years of experience. While some workers in this profession — one-fourth — do not have any health coverage, a fair number do receive medical benefits and a majority have dental insurance. Job satisfaction for Call Center Representatives is high. Female Call Center Representatives make up most of the survey respondents at 73 percent. This report is based on answers to PayScale's salary questionnaire.

$24,128 - $47,421
$24K
$34K
$47K
MEDIAN: $33,772
10%
50%
90%

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$9.90 - $17.31
$9
$13
$17
MEDIAN: $12.99
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$24,128 - $47,421  
   
Bonus
$245.34 - $5,051  
Profit Sharing
$1,100  
Commission
$97.87 - $10,213  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,864 - $39,301  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 209
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.90 - $17.31  
   
Hourly Tips
$0.50  
Overtime
$13.49 - $26.41  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$245.34 - $5,051  
   
Commission
$97.87 - $10,213  
Profit Sharing
$1,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,864 - $39,301  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 1,287

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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As Call Center Representatives transition into upper-level roles such as Call Center Manager, they may see a strong upturn in salary. Call Center Managers earn $53K on average per year. Call Center Representatives most often move into positions as Call Center Supervisors or Administrative Assistants; those groups report median salaries that are $13K higher and $3K higher, respectively.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Well-known firms with a reputation for hiring numerous Call Center Representatives include Comcast Cable, Inc., Xerox Corporation, Verizon Wireless, Bank of America Corp. (BOFA), and CVS Caremark Corporation. The biggest paychecks can be found at Verizon Wireless — the median salary there is $34K. Soaring salaries can also be found at Bank of America Corp. (BOFA), Comcast Cable, Inc., and Alorica, Inc., where earnings of $34K, $28K, or $23K are standard for Call Center Representatives.

Workers at Xerox Corporation, CVS Caremark Corporation, and Alorica, Inc. also face smaller salaries than the rest of the field — average earnings for these employers come to $21K, $21K, and $23K respectively.

Popular Skills for Call Center Representative


Survey takers working as Call Center Representatives report using a large range of professional skills. Most notably, skills in Customer Relationship Management, Customer Service Metrics, Insurance, and Inside Sales are correlated to pay that is above average, with boosts in pay of 7 percent. Those familiar with Customer Service also tend to know Customer Relations. Most people skilled in Phone Support are similarly competent in Call Center and Customer Relations.

Pay by Experience Level for Call Center Representative

Pay by Experience for a Call Center Representative has a positive trend. An entry-level Call Center Representative with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 1,094 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $30,000 based on 347 salaries. An experienced Call Center Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $31,000 based on 246 salaries. A Call Center Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $31,000 based on 55 salaries.

Pay Difference by Location

National Average: $28,472

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 17 percent, Call Center Representatives in Washington receive some of the highest pay in the country. Call Center Representatives will also find cushy salaries in Minneapolis (+16 percent), New York (+12 percent), Sacramento (+10 percent), and Chicago (+10 percent). The lowest-paying market is Rochester, which sits 13 percent below the national average. A couple other locations with smaller-than-average paychecks include Orlando (10 percent lower) and San Antonio (5 percent lower).

Call Center Representative Reviews

Q: What is it like working as a Call Center Representative?

Call Center Representative in Jackson:
"I love it. Perfect for a growing family."
Pros: No micro management. Team meetings all the time to fill you in on everything you need to know or do.
Cons: Lol just some headaches somedays. Phone ringing.

Call Center Representative in Grand Rapids:
Pros: I like connecting with people every day and helping them and making their day just a little bit better.
Cons: The stress is a big dislike, but it comes with customer service.

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

Key Stats for Call Center Representative

Gender

Female
73 %
Male
27 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 173 votes.
Less than 1 year
9%
1-4 years
56%
5-9 years
16%
10-19 years
15%
20 years or more
4%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Representative Salaries

▲10%

▲9%

▲6%

National Average
$28,000

▼4%

Skills That Affect Call Center Representative Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 173 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
9%
1-4 years
56%
5-9 years
16%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 72%
dental benefits
Dental: 62%
vision benefits
Vision: 55%
no benefits
None: 25%