For Call Center Representatives, hourly average wages total $12.87 per hour. The particular firm is the main element affecting pay for this group — geography and tenure are driving factors as well. Most Call Center Representatives survey respondents are women (74 percent). About one in four of professionals in this line of work do not receive benefits; however, a strong majority report medical coverage and the larger part claim dental coverage as well. The majority of Call Center Representatives claim high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.

$23,565 - $47,612
(Median)
$24K
$33K
$48K
MEDIAN: $32,683
10%
50%
90%

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$9.81 - $17.12
(Median)
$9
$13
$17
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$23,565 - $47,612  
   
Bonus
$235.00 - $5,500  
Profit Sharing
$1,100  
Commission
$123.29 - $10,137  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,705 - $38,528  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 201
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$9$18$27
Hourly Rate
$9.81 - $17.12  
   
Hourly Tips
$0.50  
Overtime
$12.74 - $26.12  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Bonus
$235.00 - $5,500  
   
Commission
$123.29 - $10,137  
Profit Sharing
$1,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$20,705 - $38,528  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,303
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Job Description for Call Center Representative

A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Representatives are expected to work with their direct supervisor to set personal goals and discuss their specific duties. They must have an in-depth knowledge of all the company's products and services; they also must be up to date on changes or updates within the company.

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Call Center Representative Tasks

  • Document outcomes and steps taken.
  • Update customer files and databases.
  • Investigate and follow up on customer problems.
  • Consult with customers by telephone to provide information, take orders, answer questions and handle complaints.
  • Place outbound calls, following a script to generate sales.

Common Career Paths for Call Center Representative


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As Call Center Representatives transition into upper-level roles such as Call Center Manager, they may see a strong upturn in salary. Call Center Managers earn $52K on average per year. When Call Center Representatives are ready for the next step in their careers, they often become Call Center Supervisors or Administrative Assistants. Those roles pay an additional $13K and $3K, respectively.

Call Center Representative Job Listings

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Popular Employer Salaries for Call Center Representative


Known for taking on a considerable number of Call Center Representatives, Comcast Cable, Inc., Xerox Corporation, Verizon Wireless, CVS Caremark Corporation, and Bank of America Corp. (BOFA) are leading firms in the industry. Bank of America Corp. (BOFA) attracts talent by shelling out the biggest paychecks in the area — the median in that office is $34K. Verizon Wireless, Comcast Cable, Inc., and CVS Caremark Corporation are a few other companies that offer generous salaries, with Call Center Representatives earning around $33K, $28K, or $23K at each firm, respectively.

Also sliding in at the lower end of the scale are Xerox Corporation ($21K), Alorica, Inc. ($23K), and CVS Caremark Corporation ($23K).

Popular Skills for Call Center Representative


Survey results imply that Call Center Representatives deploy a deep pool of skills on the job. Most notably, skills in Insurance, Inside Sales, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts in pay of 7 percent. Those familiar with Phone Support tend to be well versed in Call Center and Customer Relations. Most people experienced in Customer Service also know Customer Relations.

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $27K, but people who have been around for five to 10 years earn a noticeably bigger sum of $30K. After working for 10 to 20 years, Call Center Representatives make a median salary of $31K. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $29K.

Pay Difference by Location

National Average: $28,035

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 16 percent, Call Center Representatives in New York receive some of the highest pay in the country. Call Center Representatives can also look forward to large paychecks in cities like Austin (+11 percent), Chicago (+10 percent), Richmond (+9 percent), and Philadelphia (+9 percent). Rochester ranks last in the field for pay, reporting salaries 12 percent below the national average. Below-median salaries also turn up in Orlando and San Antonio (8 percent lower and 7 percent lower, respectively).

Call Center Representative Reviews

What is it like working as a Call Center Representative?

Call Center Representative in Jackson:
"I love it. Perfect for a growing family."
Pros: No micro management. Team meetings all the time to fill you in on everything you need to know or do.
Cons: Lol just some headaches somedays. Phone ringing.

Call Center Representative in Grand Rapids:
Pros: I like connecting with people every day and helping them and making their day just a little bit better.
Cons: The stress is a big dislike, but it comes with customer service.

Call Center Representative in Roswell:
"Repetitive."
Pros: Helping the "nice" people.
Cons: Angry, hateful customers who blame me for something I have no control over.

Related Job Salaries

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Experience Affects Call Center Representative Salaries




National Average
$28,000


Skills That Affect Call Center Representative Salaries






Microsoft Office
up arrow 4%

Systems Computer/Console Operations
up arrow 4%

Customer Relations
up arrow 3%

Microsoft Excel
up arrow 3%

Call center operations
up arrow 2%

Customer Service
up arrow 2%

Phone Support
up arrow 2%

Typing
0%

Sales
0%

National Average
$28,000

Computer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 176 votes.

Gender

Female
74 %
Male
26 %

Years of Experience

Less than 1 year
10%
1-4 years
54%
5-9 years
17%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 63%
medical benefits
Vision: 56%
dental benefits
None: 24%
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