Call Center Representative with Customer Relationship Management (CRM) Skills Salary

Median pay for Call Center Representatives with Customer Relationship Management (CRM) skills lies in the neighborhood of $13.48 per hour. Most people in this profession are content with their work, and moderate levels of job satisfaction are reported. Medical benefits are awarded to a strong majority, and more than half earn dental coverage. The data in this summary comes from the PayScale salary survey.

$28,759 - $60,000
$29K
$45K
$60K
MEDIAN: $44,662
10%
50%
90%

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$10.14 - $18.78
$10
$13
$19
MEDIAN: $13.48
10%
50%
90%

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$0$60K
Salary $28,759 - $60,000
Bonus $31.00 - $6,000
Commission $3,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,494 - $46,248
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 19
Hourly Data $0$28
Hourly Rate $10.14 - $18.78
Overtime $13.00 - $28.77
Annual Data $0$46K
Bonus $31.00 - $6,000
Commission $3,650
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,494 - $46,248
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 94

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Call Center Representative Job Listings

Pay by Experience Level for Call Center Representative

Pay by Experience for a Call Center Representative has a negative trend. An entry-level Call Center Representative with less than 5 years of experience can expect to earn an average total compensation of $29,000 based on 77 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $33,000 based on 41 salaries. An experienced Call Center Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $34,000 based on 24 salaries. A Call Center Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $28,000 based on 9 salaries.

Key Stats for Call Center Representative

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
Less than 1 year
4%
1-4 years
44%
5-9 years
27%
10-19 years
19%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Representative Salaries

Experienced
▲11%

Mid-Career
▲8%

National Average
$30,000

Entry-Level
▼4%

Late-Career
▼9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
4%
1-4 years
44%
5-9 years
27%
10-19 years
19%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 67%
vision benefits
Vision: 51%
no benefits
None: 20%
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