Call Center Representative with Customer Relationship Management (CRM) Skills Salary

Call Center Representatives with Customer Relationship Management (CRM) skills can expect wages of $13.45 per hour on average. Female Call Center Representatives with Customer Relationship Management (CRM) skills make up most of the survey respondents at 72 percent. Though the majority of Call Center Representatives with Customer Relationship Management (CRM) skills do not report high levels of job satisfaction, most are moderately content with their role. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. This overview is based on answers to PayScale's salary questionnaire.

$28,595 - $60,402
$29K
$44K
$60K
MEDIAN: $44,137
10%
50%
90%

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$9.97 - $18.43
$10
$13
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$28,595 - $60,402  
   
Bonus
$356.00 - $8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,185 - $47,114  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 18
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.97 - $18.43  
   
Overtime
$10.93 - $28.02  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$356.00 - $8,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,185 - $47,114  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 88

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Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $29K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $31K. Call Center Representatives with Customer Relationship Management (CRM) skills with one to two decades of relevant experience report an average salary of approximately $31K. For some reason, Call Center Representatives with Customer Relationship Management (CRM) skills with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $27K.

Key Stats for Call Center Representative

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.
Less than 1 year
5%
1-4 years
48%
5-9 years
23%
10-19 years
17%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Representative Salaries

Experienced
up arrow 6%

Mid-Career
up arrow 5%

National Average
$30,000

Entry-Level
up arrow 2%

Late-Career
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 18 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
5%
1-4 years
48%
5-9 years
23%
10-19 years
17%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 73%
vision benefits
Vision: 58%
dental benefits
None: 19%
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