Call Center Representative with Customer Relationship Management (CRM) Skills Salary

Call Center Representatives with Customer Relationship Management (CRM) skills take home approximately $13.55 per hour on average. A fair number enjoy medical while the greater part get dental coverage. Vision coverage is also available to just over a half. Job satisfaction is considered about average by most people in this profession. Most Call Center Representatives with Customer Relationship Management (CRM) skills survey respondents are women (72 percent). The data for this snapshot was collected from individuals who took PayScale's salary survey.

$28,734 - $60,000
$29K
$41K
$60K
MEDIAN: $40,695
10%
50%
90%

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$9.96 - $18.62
$10
$14
$19
MEDIAN: $13.55
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,734 - $60,000  
   
Bonus
$49.32 - $5,939  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,230 - $45,778  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 19
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.96 - $18.62  
   
Overtime
$11.33 - $27.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$49.32 - $5,939  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,230 - $45,778  
Country: United States | Currency: USD | Updated: 19 Jan 2017 | Individuals Reporting: 101

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Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average beginner in this position makes around $29K, but folks who have been around for five to 10 years see a markedly higher median salary of $32K. On average, Call Center Representatives with Customer Relationship Management (CRM) skills make $33K following one to two decades on the job. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $28K.

Key Stats for Call Center Representative

Gender

Female
72 %
Male
28 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.
048
Less than 1 year
4%
1-4 years
48%
5-9 years
24%
10-19 years
16%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Representative Salaries

Experienced
up arrow 11%

Mid-Career
up arrow 7%

National Average
$30,000

Entry-Level
up arrow 3%

Late-Career
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 17 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
4%
1-4 years
48%
5-9 years
24%
10-19 years
16%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 69%
vision benefits
Vision: 54%
dental benefits
None: 20%
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