Call Center Representative with Customer Relationship Management (CRM) Skills Salary

Average Call Center Representatives with Customer Relationship Management (CRM) skills make around $13.70 per hour. Unfortunately, some people in this line of work are without benefits — nearly one in five lack coverage. On the flip side, a fair number have medical insurance and more than half receive dental plans. Men are in the minority of survey respondents, with female Call Center Representatives with Customer Relationship Management (CRM) skills making up 70 percent. Job satisfaction is considered about average by most people in this profession. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$28,951 - $59,180
$29K
$41K
$59K
MEDIAN: $40,963
10%
50%
90%

Add this chart to your site: 640px    300px

$10.13 - $18.99
$10
$14
$19
MEDIAN: $13.70
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,951 - $59,180  
   
Bonus
$48.48 - $5,980  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,521 - $46,208  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 21
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.13 - $18.99  
   
Overtime
$14.36 - $28.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$48.48 - $5,980  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,521 - $46,208  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 97

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Call Center Representative Job Listings

Search for more jobs:

Pay by Experience Level for Call Center Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $29K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $33K. Call Center Representatives with Customer Relationship Management (CRM) skills bring in $34K after working for 10 to 20 years. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $28K.

Key Stats for Call Center Representative

Gender

Female
70 %
Male
30 %

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.
Less than 1 year
4%
1-4 years
45%
5-9 years
28%
10-19 years
15%
20 years or more
8%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Representative Salaries

Experienced
▲11%

Mid-Career
▲8%

National Average
$31,000

Entry-Level
▼4%

Late-Career
▼9%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 15 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
4%
1-4 years
45%
5-9 years
28%
10-19 years
15%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 68%
vision benefits
Vision: 52%
dental benefits
None: 21%
ADVERTISEMENT