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Call Center Supervisor Salary (United States)

For Call Center Supervisors, yearly wages usually total $42K annually. Total cash compensation to Call Center Supervisors bottoms out near $29K and approaches $58K on the high end; the biggest paychecks include approximately $8K from bonuses and almost $4K from profit sharing. The specific employer is the main element affecting pay for this group — geography and years of experience are driving factors as well. The greater part report receiving medical coverage from their employers and most collect dental insurance. For the most part, Call Center Supervisors enjoy their work and report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,615 - $57,317
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,199
10%
25%
50%
75%
90%
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Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.13 - $21.10
(Median)
11
15
18
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,615 - $57,317  
   
Bonus
$0.00 - $7,610  
Profit Sharing
$293.61 - $3,921  
Commission
$1,700 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 886
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.13 - $21.10  
   
Overtime
$15.25 - $32.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,610  
   
Commission
$1,700 - $9,000  
Profit Sharing
$293.61 - $3,921  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 264
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.
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Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor

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Though it's uncommon, some Call Center Supervisors move into roles as Call Center Directors, where pay is usually $86K per year. More often than not, Call Center Manager role is the next step for Call Center Supervisors moving up in the field. Call Center Managers usually make $52K per year. Many other Call Center Supervisors choose to take on a Call Center Team Supervisor role, where salaries are typically $38K.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Comcast Cable, Inc. pays the most with a median salary of $53K, though there is little variation overall ($40K to $64K). Comcast Cable, Inc. also scrapes the bottom of the pay scale.

Popular Skills for Call Center Supervisor

Survey results show that Call Center Supervisors use a fair number of skills. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts of 10 percent, 5 percent, 4 percent, and 4 percent, respectively. Most people familiar with Call Center also know Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $39K, but survey participants with five to 10 years of experience earn a significantly higher median of $43K. On average, Call Center Supervisors make $46K following one to two decades on the job. Respondents who boast more than 20 years of experience can't seem to boast paychecks reflecting that extensive experience, though; veteran Call Center Supervisors report making only $46K on average. Between one and nine years of experience is the norm for people in this field — a majority of those surveyed fit this bill. Experienced employees who have 10-20 years of experience make up nearly one in four of the workforce; inexperienced individuals who have been working for less than one year comprise less than two percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent.

Pay Difference By Location

New York
up arrow 18%
up arrow 12%
Atlanta
up arrow 10%
Austin
up arrow 10%
up arrow 8%
Indianapolis
up arrow 8%
Louisville
up arrow 5%
up arrow 3%
Nashville
up arrow 3%
St. Louis
up arrow 3%
National Average
$41,000
Tampa
up arrow 2%
Chicago
up arrow 9%
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Call Center Supervisors that is 18 percent greater than the national average, New York offers a comfortable salary for those in this profession. Phoenix, Austin, Atlanta, and Denver are a few other cities that offer generous salaries, with Call Center Supervisors earning around 12 percent, 10 percent, 10 percent, and 8 percent more than average. Houston ranks last in the field for pay, reporting salaries 17 percent below the national average. San Antonio and Chicago are a couple other places where companies are known to pay below the median — salaries are 15 percent lower and 9 percent lower, respectively.

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Experience Affects Call Center Supervisor Salaries

National Average
$41,000

Skills That Affect Call Center Supervisor Salaries

Customer Service Metrics
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Leadership
up arrow 1%
Microsoft Office
up arrow 1%
Training
0%
National Average
$41,000
Call Center
up arrow 1%
Customer Service
up arrow 1%
Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 240 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
31%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 13%