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Call Center Supervisor Salary

Pay for Call Center Supervisors in the United States sits in the ballpark of $43K per year. Total cash compensation to Call Center Supervisors approaches anywhere from $29K on the lower end to $57K on the higher end; in exceptional cases, this can include more than $8K from bonuses and upwards of $4K from profit sharing. Earnings for this group are mostly affected by the specific employer, followed by the particular city and tenure. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 59 percent. Most workers in this position report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$31,055 - $56,658
(Median)
$31K
$43K
$57K
MEDIAN: $42,646
10%
50%
90%

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$11.47 - $20.97
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,055 - $56,658  
   
Bonus
$0.00 - $7,928  
Profit Sharing
$300.00 - $3,876  
Commission
$1,831 - $10,084  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,089 - $57,307  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 947
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.47 - $20.97  
   
Overtime
$14.89 - $33.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,928  
   
Commission
$1,831 - $10,084  
Profit Sharing
$300.00 - $3,876  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,089 - $57,307  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 284

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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There are some Call Center Supervisors — though it's uncommon — that transition into Call Center Directors, where earnings are an average $87K annually. Call Center Supervisors typically move into roles as Call Center Managers or Operations Managers, and those positions pay $10K more and $17K more, respectively.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


With a median salary of $54K, Comcast Cable, Inc. offers Call Center Supervisors the highest pay. However, earnings don't seem to live on a large spectrum; they generally peter out at $40K and are capped at $64K.

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to require a rather large skill set. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts between 4 percent and 9 percent. Those familiar with Call Center also tend to know Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Supervisors with a lot of experience do not necessarily enjoy more money. Salaries for the relatively untried average out to around $39K, but survey participants with five to 10 years of experience earn a significantly higher median of $43K. After working for 10 to 20 years, Call Center Supervisors make a median salary of $46K. Call Center Supervisors who surpass 20 years on the job report pay that isn't higher than those with 10 to 20 years.

Pay Difference by Location


For Call Center Supervisors, busy Austin offers a higher-than-average pay rate, 16 percent above the national average. Call Center Supervisors will also find cushy salaries in New York (+16 percent), St. Louis (+12 percent), Atlanta (+9 percent), and Denver (+7 percent). In Houston, salaries are 16 percent below the national average and represent the lowest-paying market. A couple other locations with smaller-than-average paychecks include Chicago (10 percent lower) and Tampa (2 percent lower).

Related Job Salaries

United States (change)

Experience Affects Call Center Supervisor Salaries




National Average
$41,000


Skills That Affect Call Center Supervisor Salaries



Customer Service Metrics
up arrow 4%

Customer Relationship Management (CRM)
up arrow 4%

Microsoft Office
up arrow 2%

Leadership
up arrow 1%

Training
up arrow 1%

National Average
$41,000

Call Center
up arrow 1%

Customer Service
up arrow 1%

Microsoft Excel
up arrow 2%

Team Leadership
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 232 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
30%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 67% employee benefits None: 14%
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