Call Center Supervisor Salary

Compared to the national salary average for Call Center Supervisors, those in the same line of work who choose to work for Comcast Cable, Inc. enjoy much larger paychecks — $54K on average versus $43K annually. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$31,652 - $56,565
(Median)
$32K
$43K
$57K
MEDIAN: $43,123
10%
50%
90%

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$11.60 - $21.30
(Median)
$12
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$31,652 - $56,565  
   
Bonus
$0.00 - $7,625  
Profit Sharing
$300.00 - $4,000  
Commission
$2,013 - $13,906  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,214 - $56,939  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,150
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.60 - $21.30  
   
Overtime
$16.08 - $31.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,625  
   
Commission
$2,013 - $13,906  
Profit Sharing
$300.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,214 - $56,939  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 361
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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While Call Center Supervisors do not often become Call Center Directors, the job pays $88K per year on average. Typical career progression for a Call Center Supervisor involves becoming a Call Center Manager or an Operations Manager, roles that pay $10K more and $17K more on average.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to wield many skills on the job. Most notably, skills in Project Management, People Management, Operations Management, and Scheduling are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word and Microsoft Excel. For most people, competency in Call Center indicates knowledge of Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience make $38K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $44K. Call Center Supervisors claiming one to two decades of experience make an estimated median of $46K. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Pay Difference by Location

National Average: $41,885

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 8 percent, Call Center Supervisors in Atlanta receive some of the highest pay in the country. Call Center Supervisors can also look forward to large paychecks in cities like Tampa (+7 percent), Denver (+7 percent), Columbus (+5 percent), and Nashville (+4 percent). Houston is home to the smallest salaries in the field, lagging the national average by 10 percent. Employers in Las Vegas and Charlotte also lean toward paying below-median salaries (8 percent lower and 7 percent lower, respectively).

Call Center Supervisor Reviews

What is it like working as a Call Center Supervisor?

Call Center Supervisor in Richardson:
"Call Center Supervisor Experience."
Pros: As call center supervisor you are directly responsible for the performance of 20 employees on average. Not only are you responsible for their performance but also their well being. The idea is to keep your employees actively engaged and empowered. Ultimately you have to be involved in moral just as much as you are involved in statistics.
Cons: The only downside is that if you have an introverted personality type your more likely to be overshadowed by your extroverted counterpart when being considered for promotions. The idea is set yourself apart from your competition and ensure that your manager and their contacts are fully aware of your capabilities. Allow the numbers to speak and the rest will follow.

Related Job Salaries

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Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries


Operations Management
up arrow 4%

People Management
up arrow 4%

Scheduling
up arrow 4%

Quality Assurance / Quality Control
up arrow 3%

Customer Service Metrics
up arrow 2%

Leadership
0%

Customer Relationship Management (CRM)
0%

National Average
$42,000

Customer Service
up arrow 1%

Training
up arrow 1%

Call Center
up arrow 2%

Microsoft Office
up arrow 2%

Team Leadership
up arrow 2%

Microsoft Excel
up arrow 4%

Microsoft Word
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 221 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
31%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 77%
medical benefits
Vision: 68%
dental benefits
None: 14%
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