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Call Center Supervisor Salary (United States)

The average salary for a Call Center Supervisor is $42,199 per year. People in this job generally don't have more than 20 years' experience.
Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,615 - $57,317
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,199
10%
25%
50%
75%
90%
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Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.13 - $21.10
(Median)
11
15
18
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,615 - $57,317  
   
Bonus
$0.00 - $7,610  
Profit Sharing
$293.61 - $3,921  
Commission
$1,700 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 886
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.13 - $21.10  
   
Overtime
$15.25 - $32.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,610  
   
Commission
$1,700 - $9,000  
Profit Sharing
$293.61 - $3,921  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 264
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.
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Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor

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Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Popular Skills for Call Center Supervisor

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

New York
up arrow 18%
up arrow 12%
Atlanta
up arrow 10%
Austin
up arrow 10%
up arrow 8%
Indianapolis
up arrow 8%
Louisville
up arrow 5%
up arrow 3%
Nashville
up arrow 3%
St. Louis
up arrow 3%
National Average
$41,000
Tampa
up arrow 2%
Chicago
up arrow 9%
up arrow 17%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

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Experience Affects Call Center Supervisor Salaries

National Average
$41,000

Skills That Affect Call Center Supervisor Salaries

Customer Service Metrics
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Leadership
up arrow 1%
Microsoft Office
up arrow 1%
Training
0%
National Average
$41,000
Call Center
up arrow 1%
Customer Service
up arrow 1%
Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 240 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
31%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 13%