Call Center Supervisor Salary

The national average salary for Call Center Supervisors is $43K annually; by contrast, Comcast Cable, Inc. pays at a significantly higher rate, offering average pay of $54K. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$31,652 - $56,565
(Median)
$32K
$43K
$57K
MEDIAN: $43,123
10%
50%
90%

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$11.60 - $21.30
(Median)
$12
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$31,652 - $56,565  
   
Bonus
$0.00 - $7,625  
Profit Sharing
$300.00 - $4,000  
Commission
$2,013 - $13,906  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,214 - $56,939  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,150
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.60 - $21.30  
   
Overtime
$16.08 - $31.47  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,625  
   
Commission
$2,013 - $13,906  
Profit Sharing
$300.00 - $4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,214 - $56,939  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 361
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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While not commonly seen, Call Center Supervisors who transition into a Call Center Director position may see a rise in pay. The median salary for Call Center Directors is $88K per year. It is quite typical for Call Center Supervisors to transition into roles as Call Center Managers or Operations Managers, where reported median earnings are $10K and $17K higher per year.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Popular Skills for Call Center Supervisor


Survey results imply that Call Center Supervisors deploy a deep pool of skills on the job. Most notably, skills in Project Management, People Management, Operations Management, and Scheduling are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Skills that pay less than market rate include Microsoft Word and Microsoft Excel. Most people familiar with Call Center also know Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers in their first five years can expect to earn $38K, but people who have been around for five to 10 years earn a noticeably bigger sum of $44K. Call Center Supervisors with one to two decades of relevant experience report an average salary of approximately $46K. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Pay Difference by Location

National Average: $41,885

Larger city markers indicate a job is popular in that location.

Call Center Supervisors will find that Atlanta offers an impressive pay rate, one which exceeds the national average by 8 percent. Call Center Supervisors can also look forward to large paychecks in cities like Tampa (+7 percent), Denver (+7 percent), Columbus (+5 percent), and Nashville (+4 percent). With compensation 10 percent below the national average, Houston is not known for hefty paychecks and actually represents the lowest-paying market. Employers pay around 8 percent less in Las Vegas and 7 percent less in Charlotte, below-median salaries for those in this field.

Related Job Salaries

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Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries


Operations Management
up arrow 4%

People Management
up arrow 4%

Scheduling
up arrow 4%

Quality Assurance / Quality Control
up arrow 3%

Customer Service Metrics
up arrow 2%

Leadership
0%

Customer Relationship Management (CRM)
0%

National Average
$42,000

Customer Service
up arrow 1%

Training
up arrow 1%

Call Center
up arrow 2%

Microsoft Office
up arrow 2%

Team Leadership
up arrow 2%

Microsoft Excel
up arrow 4%

Microsoft Word
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 221 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
31%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 77%
medical benefits
Vision: 68%
dental benefits
None: 14%
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