Call Center Supervisor Salary (United States)

Call Center Supervisors in the United States can typically expect wages of $41,315 per year. The top of the range reaches $58,153 per year, and the bottom approaches $28,834. The range in cash compensation to Call Center Supervisors ($28,834 to $58,153) includes potential earnings of $7,610 each from bonuses and profit sharing in exceptional cases. The specific employer is the biggest factor affecting pay for this group, followed by the particular city and years of experience. A solid majority enjoy medical while most get dental coverage in this occupation. Vision coverage is also available to a majority. Work is enjoyable for Call Center Supervisors, who typically claim high levels of job satisfaction. The data in this summary comes from the PayScale salary survey.
Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,615 - $57,317
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,199
10%
25%
50%
75%
90%
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Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.13 - $21.10
(Median)
11
15
18
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,615 - $57,317  
   
Bonus
$0.00 - $7,610  
Profit Sharing
$293.61 - $3,921  
Commission
$1,700 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 886
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.13 - $21.10  
   
Overtime
$15.25 - $32.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,610  
   
Commission
$1,700 - $9,000  
Profit Sharing
$293.61 - $3,921  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 264
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.
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Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor

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Though not the most common occurrence, Call Center Supervisors who become Call Center Directors earn an extra $45K per year. Going from Call Center Supervisor to Call Center Manager is the transition that occurs most often in this field, where the paychecks are bigger by $10,308. Many others choose to work as Call Center Team Supervisors, where pay actually goes down by $3,135.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Pay for Call Center Supervisors is best at Comcast Cable, Inc., which offers a median salary of $53,220. However, there's little room to grow there, with salaries maxing out at $64K. Xerox Corporation offers the lowest pay in the field, with a median salary of just $36,219.

Popular Skills for Call Center Supervisor

Call Center Supervisors report using a diverse set of skills on the job. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management (CRM) are correlated to pay that is above average, with boosts of 10 percent, 5 percent, 4 percent, and 4 percent, respectively. Those proficient in Call Center are, more often than not, also skilled in Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Workers new to the field can expect to earn $39K, increasing to $42K after five to 10 years. Those who spend a decent amount of time in this profession—one to two decades—usually make about $46K. Pay actually shrinks for Call Center Supervisors after two decades in the profession, averaging $46K. Experienced employees who have 10-20 years of experience make up about one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining 6 percent. One to nine years of experience is standard for most employees in this area; around two-thirds of respondents fit between this range.

Pay Difference By Location

New York
up arrow 18%
up arrow 12%
Atlanta
up arrow 10%
Austin
up arrow 10%
up arrow 8%
Indianapolis
up arrow 8%
Louisville
up arrow 5%
up arrow 3%
Nashville
up arrow 3%
St. Louis
up arrow 3%
National Average
$41,000
Tampa
up arrow 2%
Chicago
up arrow 9%
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
Call Center Supervisors will find that New York offers an impressive pay rate, one which exceeds the national average by 18 percent. Call Center Supervisors can also look forward to large paychecks in cities like Phoenix (+12 percent), Austin (+10 percent), Atlanta (+10 percent), and Denver (+8 percent). Houston is home to the smallest salaries in the field, lagging the national average by 17 percent. A couple other locations with smaller-than-average paychecks include San Antonio (-15 percent) and Chicago (-9 percent).

Related Job Salaries

Experience Affects Call Center Supervisor Salaries

National Average
$41,000

Skills That Affect Call Center Supervisor Salaries

Customer Service Metrics
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Leadership
up arrow 1%
Microsoft Office
up arrow 1%
Training
0%
National Average
$41,000
Call Center
up arrow 1%
Customer Service
up arrow 1%
Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 240 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
31%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 13%
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