Call Center Supervisor Salary

Median pay for Call Center Supervisors in the United States is around $43K annually. Cash earnings for Call Center Supervisors — including $8K in bonuses and $4K in profit sharing proceeds near the top of the pay scale — generally stretch from $29K to $57K depending on individual performance. This group's pay is mainly influenced by the specific employer, followed by geography and tenure. Job satisfaction for Call Center Supervisors is high. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
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$31,127 - $56,165

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$11.55 - $20.82

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$31,127 - $56,165  
   
Bonus
$0.00 - $7,764  
Profit Sharing
$302.01 - $3,858  
Commission
$2,035 - $10,084  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,978 - $56,913  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 984
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.55 - $20.82  
   
Overtime
$14.98 - $34.23  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,764  
   
Commission
$2,035 - $10,084  
Profit Sharing
$302.01 - $3,858  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,978 - $56,913  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 297
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Call Center Supervisors do not often transition into Call Center Director roles. The role averages $87K per year. Call Center Supervisors typically move into roles as Call Center Managers or Operations Managers, and those positions pay $10K more and $17K more, respectively.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


Call Center Supervisors in search of the best pay head to Comcast Cable, Inc., where the median salary rolls in at $54K. Although pay is top-notch overall, it does seem to be curbed at $64K, which isn't dramatically higher than the lower-end figure of $40K.

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to exploit a large range of skills on the job. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts in pay of 4 percent. Most people familiar with Call Center also know Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Call Center Supervisors, extensive experience does not lead to significantly more money. Although individuals who have less than five years' experience earn $38K on average, people with five to 10 years benefit from a notably larger average of $43K. People with 10 to 20 years of experience make an average of about $46K in this role. Individuals who report more than two decades of experience seem to make about the same as folks in the 10-to-20 year range.

Pay Difference by Location


For Call Center Supervisors, Austin provides a pay rate that is 16 percent greater than the national average. Call Center Supervisors can also look forward to large paychecks in cities like Atlanta (+11 percent), San Antonio (+8 percent), Tampa (+8 percent), and Denver (+7 percent). Houston is home to the smallest salaries in the field, lagging the national average by 13 percent. Employers pay around 7 percent less in Las Vegas and 3 percent less in Chicago, below-median salaries for those in this field.

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Experience Affects Call Center Supervisor Salaries




National Average
$41,000


Skills That Affect Call Center Supervisor Salaries

Operations Management
up arrow 4%

Project Management
up arrow 4%

Customer Service Metrics
up arrow 3%

Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 1%

Training
0%

Microsoft Office
0%

National Average
$41,000

Call Center
up arrow 1%

Customer Service
up arrow 1%

Team Leadership
up arrow 1%

Microsoft Excel
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 222 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
30%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 77%
vision benefits Vision: 67% employee benefits None: 14%
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