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Call Center Supervisor Salary

The average pay for a Call Center Supervisor is $42,303 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Project Management is associated with high pay for this job.
$30,872 - $56,532
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,303
10%
25%
50%
75%
90%

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$11.06 - $20.85
(Median)
11
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,872 - $56,532  
   
Bonus
$0.00 - $7,639  
Profit Sharing
$297.99 - $3,891  
Commission
$1,628 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,005 - $57,389  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 912
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.06 - $20.85  
   
Overtime
$14.86 - $32.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,639  
   
Commission
$1,628 - $9,826  
Profit Sharing
$297.99 - $3,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,005 - $57,389  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 267
United States (change)

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Popular Skills for Call Center Supervisor

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

Experience Affects Call Center Supervisor Salaries




National Average
$41,000


Skills That Affect Call Center Supervisor Salaries



Customer Service Metrics
up arrow 4%

Customer Relationship Management (CRM)
up arrow 4%

Microsoft Office
up arrow 2%

Leadership
up arrow 1%

Call Center
0%

Customer Service
0%

Training
0%

National Average
$41,000

Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 234 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
31%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 67% employee benefits None: 13%