Call Center Supervisor Salary

The average pay for a Call Center Supervisor is $42,549 per year. For the first five to ten years in this position, pay increases somewhat, but any additional experience does not have a big effect on pay. Most people move on to other jobs if they have more than 20 years' experience in this career.
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$31,231 - $56,116
(Median)
$31K
$43K
$56K
MEDIAN: $42,549
10%
50%
90%

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$11.56 - $21.07
(Median)
$12
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$31,231 - $56,116  
   
Bonus
$0.00 - $7,779  
Profit Sharing
$302.01 - $3,858  
Commission
$2,035 - $10,084  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,083 - $56,927  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 969
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.56 - $21.07  
   
Overtime
$14.92 - $34.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,779  
   
Commission
$2,035 - $10,084  
Profit Sharing
$302.01 - $3,858  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,083 - $56,927  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 289
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Popular Skills for Call Center Supervisor

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Related Job Salaries

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Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries


Customer Service Metrics
up arrow 4%

Operations Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 3%

Leadership
up arrow 1%

Training
up arrow 1%

Microsoft Office
up arrow 1%

National Average
$42,000

Call Center
up arrow 1%

Customer Service
up arrow 1%

Team Leadership
up arrow 1%

Microsoft Excel
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 223 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
30%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 78%
vision benefits Vision: 68% employee benefits None: 14%
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