Call Center Supervisor Salary (United States)

The average pay for a Call Center Supervisor is $42,158 per year. Most people with this job move on to other positions after 20 years in this career. A skill in Project Management is associated with high pay for this job.
Call Center Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,520 - $57,288
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,158
10%
25%
50%
75%
90%
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Call Center Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.09 - $20.84
(Median)
11
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,520 - $57,288  
   
Bonus
$0.00 - $7,464  
Profit Sharing
$290.87 - $3,935  
Commission
$993 - $12,080  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,727 - $58,013  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,174
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.09 - $20.84  
   
Overtime
$14.84 - $32.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,464  
   
Commission
$993 - $12,080  
Profit Sharing
$290.87 - $3,935  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,727 - $58,013  
PayScale
Country: United States | Currency: USD | Updated: 11 Jun 2014 | Individuals Reporting: 1,174
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United States (change)
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.
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Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.
Read more about: Call Center Supervisors

Call Center Supervisor Job Listings

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Popular Skills for Call Center Supervisor

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Minneapolis
up arrow 23%
New York
up arrow 20%
up arrow 17%
Atlanta
up arrow 10%
up arrow 9%
Louisville
up arrow 5%
Nashville
up arrow 3%
St. Louis
up arrow 3%
up arrow 2%
National Average
$41,000
Chicago
up arrow 3%
Tampa
up arrow 4%
Las Vegas
up arrow 10%
up arrow 17%
Larger circles over a city indicate a job is popular in that location.

Related Job Salaries

Experience Affects Call Center Supervisor Salaries

National Average
$41,000

Skills That Affect Call Center Supervisor Salaries

Customer Service Metrics
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Operations Management
up arrow 4%
Leadership
up arrow 1%
Call Center
0%
Training
0%
Microsoft Office
0%
National Average
$41,000
Customer Service
up arrow 1%
Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 247 votes.

Gender

Female
60%
female alumni
 
Male
40%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
32%
10-19 years
24%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 78%
vision benefits Vision: 65% employee benefits None: 13%
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