Call Center Supervisor Salary

Call Center Supervisors in the United States take home approximately $45K annually on average. In the world of Call Center Supervisors, overall income ranges from $30K near the bottom to $60K at the top; this can include more than $8K from bonuses and more than $7K from profit sharing in exceptional cases. Compensation for this group is mainly affected by the specific employer, but geography and experience level are influential factors as well. Job satisfaction for Call Center Supervisors is high. Women make up a slight majority of Call Center Supervisors (59 percent) survey respondents. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. This report is based on answers to PayScale's salary questionnaire.
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$32,433 - $59,302
$32K
$45K
$59K
MEDIAN: $45,053
10%
50%
90%

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$12.02 - $22.36
$12
$16
$22
MEDIAN: $16.42
10%
50%
90%

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$0$59K
Salary $32,433 - $59,302
Bonus $780 - $8,129
Profit Sharing $979 - $6,953
Commission $1,174 - $12,255
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,997 - $59,685
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 718
Hourly Data $0$31
Hourly Rate $12.02 - $22.36
Hourly Tips $3.36
Overtime $17.56 - $31.58
Annual Data $0$59K
Bonus $780 - $8,129
Commission $1,174 - $12,255
Profit Sharing $979 - $6,953
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,997 - $59,685
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 297

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.
  • Supervise the day to day activities within the call center operations.
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.

Common Career Paths for Call Center Supervisor


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Though some Call Center Supervisors move into positions like Call Center Director (where the average salary is $88K), this progression is not the norm. The most common next step for a Call Center Supervisor is to become a Call Center Manager or an Operations Manager. The former position pays an additional $10K per year on average, and the latter position pays $16K more per year.

Call Center Supervisor Job Listings

Popular Employer Salaries for Call Center Supervisor


Call Center Supervisors fill the offices of leading firms Comcast Cable, Inc., Maximus, Inc., Xerox Corporation, iQor, and Teleperformance, Usa. Although salaries only range from $39K to just $64K, Comcast Cable, Inc. still offers the highest pay with a median paycheck of $54K.

Popular Skills for Call Center Supervisor


Call Center Supervisors report using a large range of skills on the job. Most notably, skills in Project Management, Customer Relationship Management, People Management, and Customer Service Metrics are correlated to pay that is above average. Skills that seem to negatively impact pay include Microsoft Word, Microsoft Excel, and Training. The majority of those who know Customer Service also know Call Center.

Pay by Experience Level for Call Center Supervisor

Pay by Experience for a Call Center Supervisor has a positive trend. An entry-level Call Center Supervisor with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 508 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 382 salaries. An experienced Call Center Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 306 salaries. A Call Center Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 60 salaries.

Pay Difference by Location

National Average: $42,673

Larger city markers indicate a job is popular in that location.

Surpassing the national average by 21 percent, Call Center Supervisors in Austin receive some of the highest pay in the country. Call Center Supervisors can also look forward to large paychecks in cities like Denver (+17 percent), San Diego (+15 percent), Albany (+6 percent), and Tampa (+5 percent). The smallest paychecks in the market, 16 percent south of the national average, can be found in Cincinnati. Below-median salaries also turn up in Dallas and Charlotte (8 percent lower and 6 percent lower, respectively).

Call Center Supervisor Reviews

Q: What is it like working as a Call Center Supervisor?

Call Center Supervisor in Bradenton:
Pros: Office layout, localized area, music during working hours.
Cons: Office culture, stress level, working hours.

Call Center Supervisor in Tampa:
"Im comparing to agent."
Pros: Meeting goals.
Cons: Not meeting goals.

Call Center Supervisor in Richardson:
"Call Center Supervisor Experience."
Pros: As call center supervisor you are directly responsible for the performance of 20 employees on average. Not only are you responsible for their performance but also their well being. The idea is to keep your employees actively engaged and empowered. Ultimately you have to be involved in moral just as much as you are involved in statistics.
Cons: The only downside is that if you have an introverted personality type your more likely to be overshadowed by your extroverted counterpart when being considered for promotions. The idea is set yourself apart from your competition and ensure that your manager and their contacts are fully aware of your capabilities. Allow the numbers to speak and the rest will follow.

Call Center Supervisor in Melville:
"Extremely stressful at times."
Pros: How quickly I moved up in the company.
Cons: I feel I deserve the proper overtime rate and more compensation for supervising the night shift.

Related Job Salaries

Key Stats for Call Center Supervisor

Gender

Female
59 %
Male
41 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 178 votes.
Less than 1 year
1%
1-4 years
38%
5-9 years
28%
10-19 years
26%
20 years or more
6%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Supervisor Salaries

▲13%

▲10%

▲3%

National Average
$43,000

▼11%

Skills That Affect Call Center Supervisor Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 178 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
28%
10-19 years
26%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 80%
dental benefits
Dental: 74%
vision benefits
Vision: 66%
no benefits
None: 18%
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