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Call Center Supervisor Salary

Median pay for Call Center Supervisors in the United States is around $42K per year. Total cash compensation to Call Center Supervisors bottoms out near $29K and approaches $57K on the high end; the biggest paychecks include approximately $8K from bonuses and almost $4K from profit sharing. The most important factor affecting compensation for this group is the particular firm, followed by the particular city and years of experience. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Job satisfaction for Call Center Supervisors is high. The figures in this rundown are based on the results of PayScale's salary questionnaire.
$30,872 - $56,532
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,303
10%
25%
50%
75%
90%

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$11.06 - $20.85
(Median)
11
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,872 - $56,532  
   
Bonus
$0.00 - $7,639  
Profit Sharing
$297.99 - $3,891  
Commission
$1,628 - $9,826  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,005 - $57,389  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 912
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.06 - $20.85  
   
Overtime
$14.86 - $32.59  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,639  
   
Commission
$1,628 - $9,826  
Profit Sharing
$297.99 - $3,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,005 - $57,389  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 267
United States (change)

Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Though not the most common occurrence, Call Center Supervisors sometimes become Call Center Directors, where the average income is $87K per year. The most common promotion for Call Center Supervisors is Call Center Manager, a position that typically pays $52K annually. Another standard transition for Call Center Supervisors seeking advancement is to assume a Call Center Team Supervisor role, where pay is often $38K.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


Popular Skills for Call Center Supervisor


Call Center Supervisors report using a diverse set of skills on the job. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts between 4 percent and 10 percent. For most people, competency in Call Center indicates knowledge of Customer Service.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average worker who claims fewer than five years of experience earns around $39K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $43K. People with 10 to 20 years of experience make an average of about $46K in this role. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Pay Difference by Location


New York offers some of the highest pay in the country for Call Center Supervisors, 18 percent above the national average. Call Center Supervisors will also find cushy salaries in St. Louis (+11 percent), Austin (+10 percent), Phoenix (+10 percent), and Atlanta (+9 percent). Houston is the lowest-paying area, 17 percent south of the national average. Chicago and Tampa are a couple other places where companies are known to pay below the median — salaries are 10 percent lower and 2 percent lower, respectively.

Related Job Salaries

Experience Affects Call Center Supervisor Salaries




National Average
$41,000


Skills That Affect Call Center Supervisor Salaries



Customer Service Metrics
up arrow 4%

Customer Relationship Management (CRM)
up arrow 4%

Microsoft Office
up arrow 2%

Leadership
up arrow 1%

Call Center
0%

Customer Service
0%

Training
0%

National Average
$41,000

Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 234 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
31%
10-19 years
23%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 67% employee benefits None: 13%