Call Center Supervisor Salary

Call Center Supervisors in the United States take home an average $43K annually. Cash earnings for Call Center Supervisors — including $8K in bonuses and $4K in profit sharing proceeds near the top of the pay scale — generally stretch from $29K to $57K depending on individual performance. The most important factor affecting compensation for this group is the company, followed by geography and tenure. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. The majority of workers are highly satisfied with their job. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$31,231 - $56,116
(Median)
$31K
$43K
$56K
MEDIAN: $42,549
10%
50%
90%

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$11.56 - $21.07
(Median)
$12
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$31,231 - $56,116  
   
Bonus
$0.00 - $7,779  
Profit Sharing
$302.01 - $3,858  
Commission
$2,035 - $10,084  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,083 - $56,927  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 969
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.56 - $21.07  
   
Overtime
$14.92 - $34.39  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,779  
   
Commission
$2,035 - $10,084  
Profit Sharing
$302.01 - $3,858  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,083 - $56,927  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 289
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Call Center Supervisors do not often transition into Call Center Director roles. The role averages $87K per year. A common career progression for a Call Center Supervisor is to become a Call Center Manager or an Operations Manager. Compared to Call Center Supervisors, the first group earns $10K more on average, and the second group earns $17K more.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


Call Center Supervisors in search of the best pay head to Comcast Cable, Inc., where the median salary rolls in at $54K. Although pay is top-notch overall, it does seem to be curbed at $64K, which isn't dramatically higher than the lower-end figure of $40K.

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to wield many skills on the job. Most notably, skills in Project Management, Customer Service Metrics, Operations Management, and Customer Relationship Management are correlated to pay that is above average, with boosts between 4 percent and 6 percent. Those proficient in Call Center are, more often than not, also skilled in Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Supervisors do not generally earn higher incomes from more experience in the field. Workers in their first five years can expect to earn $38K, but people who have been around for five to 10 years earn a noticeably bigger sum of $44K. Call Center Supervisors bring in $46K after working for 10 to 20 years. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Pay Difference by Location


For Call Center Supervisors, busy Austin offers a higher-than-average pay rate, 16 percent above the national average. Call Center Supervisors can also look forward to large paychecks in cities like Atlanta (+12 percent), San Antonio (+8 percent), Denver (+7 percent), and Tampa (+7 percent). Houston ranks last in the field for pay, reporting salaries 13 percent below the national average. Below-median salaries also turn up in Las Vegas and Chicago (10 percent lower and 3 percent lower, respectively).

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Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries


Customer Service Metrics
up arrow 4%

Operations Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 3%

Leadership
up arrow 1%

Training
up arrow 1%

Microsoft Office
up arrow 1%

National Average
$42,000

Call Center
up arrow 1%

Customer Service
up arrow 1%

Team Leadership
up arrow 1%

Microsoft Excel
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 223 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
30%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 78%
vision benefits Vision: 68% employee benefits None: 14%
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