Call Center Supervisor Salary (United States)

Call Center Supervisors in the United States ordinarily take home approximately $41,315 annually. Compensation starts at $28,834 and can reach $58,153 per year. Total cash compensation runs from $30,615 to $57,317, including potential for up to $7,610 each from bonuses and profit sharing. Earnings for this group are mostly affected by the specific employer, followed by the particular city and tenure. Benefits are common in this line of work, with most reporting medical and dental coverage and a majority collecting vision insurance. Work is enjoyable for the better half of Call Center Supervisors who claim high levels of job satisfaction. This snapshot results from replies to PayScale's salary survey.
Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,615 - $57,317
(Median)
31K
36K
42K
49K
57K
MEDIAN: $42,199
10%
25%
50%
75%
90%
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Call Center Supervisor Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.13 - $21.10
(Median)
11
15
18
21
MEDIAN: $15.00
10%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,615 - $57,317  
   
Bonus
$0.00 - $7,610  
Profit Sharing
$293.61 - $3,921  
Commission
$1,700 - $9,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 886
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.13 - $21.10  
   
Overtime
$15.25 - $32.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,610  
   
Commission
$1,700 - $9,000  
Profit Sharing
$293.61 - $3,921  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,834 - $58,153  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 264
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.
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Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor

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Though it's uncommon, some Call Center Supervisors move into roles as Call Center Directors, bringing in an extra $45K per year. A Call Center Manager role is the most prevalent career advancement for Call Center Supervisors, and paychecks swell by $10,308 per year. a Call Center Team Supervisor position is another common transition for Call Center Supervisors; in this role, salaries typically decrease by $3,135.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor

Though salaries lack room to grow—pay ranges from $39,791 to just $64K—Comcast Cable, Inc. still offers the highest pay in town with a median paycheck of $53,220. Xerox Corporation offers the lowest pay in the field, with a median salary of just $36,219.

Popular Skills for Call Center Supervisor

Overall, survey participants reported applying a fair number of skills to their work. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management (CRM) are correlated to pay that is above average, with boosts of 10 percent, 5 percent, 4 percent, and 4 percent, respectively. Those proficient in Call Center are, more often than not, also skilled in Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Starting out, salaries are typically $39K, which grows to $42K after five to 10 years. After spending one to two decades on the job, pay usually hovers around $46K. For Call Center Supervisors, pay actually goes down to about $46K after two decades on the job. Experienced employees who have 10-20 years of experience make up 24 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining 6 percent. Between one and nine years of experience is the norm for people in this field—a majority of those surveyed fit this bill.

Pay Difference By Location

New York
up arrow 18%
up arrow 12%
Atlanta
up arrow 10%
Austin
up arrow 10%
up arrow 8%
Indianapolis
up arrow 8%
Louisville
up arrow 5%
up arrow 3%
Nashville
up arrow 3%
St. Louis
up arrow 3%
National Average
$41,000
Tampa
up arrow 2%
Chicago
up arrow 9%
up arrow 17%
Larger circles over a city indicate a job is popular in that location.
With a pay rate for Call Center Supervisors that is 18 percent greater than the national average, New York offers a comfortable salary for those in this profession. Those in search of high salaries should also consider checking out cities like Phoenix, Austin, Atlanta, and Denver, top-paying markets where Call Center Supervisors rake in more than the national norm (+12 percent, +10 percent, +10 percent, and +8 percent). With compensation 17 percent below the national average, Houston is not known for hefty paychecks and actually represents the lowest-paying market. Employers also pay below the national average in San Antonio (-15 percent) and Chicago (-9 percent).

Related Job Salaries

Experience Affects Call Center Supervisor Salaries

National Average
$41,000

Skills That Affect Call Center Supervisor Salaries

Customer Service Metrics
up arrow 4%
Customer Relationship Management (CRM)
up arrow 4%
Leadership
up arrow 1%
Microsoft Office
up arrow 1%
Training
0%
National Average
$41,000
Call Center
up arrow 1%
Customer Service
up arrow 1%
Microsoft Excel
up arrow 1%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 240 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
31%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 66% employee benefits None: 13%
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