An average Call Center Supervisor in the United States can expect to take home roughly $44K per year. Total cash incomes of Call Center Supervisors run from $30K to $58K, depending on bonuses that can occasionally exceed $8K, profit sharing that reaches $6K, and some commissions of nearly $13K. The most influential factor affecting pay for this group is the company, though the particular city and tenure have a (lesser) impact as well. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Women Call Center Supervisors who took the survey just slightly outnumber men. Job satisfaction is high and work is enjoyable for most Call Center Supervisors. The numbers in this rundown were provided by PayScale's salary survey participants.
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$32,123 - $57,511
(Median)
$32K
$44K
$58K
MEDIAN: $43,592
10%
50%
90%

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$12.04 - $21.11
(Median)
$12
$16
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,123 - $57,511  
   
Bonus
$966 - $7,602  
Profit Sharing
$484.79 - $6,183  
Commission
$1,350 - $13,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,597 - $57,503  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 770
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$12.04 - $21.11  
   
Overtime
$17.80 - $32.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$966 - $7,602  
   
Commission
$1,350 - $13,000  
Profit Sharing
$484.79 - $6,183  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,597 - $57,503  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 275
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Though not the most common occurrence, Call Center Supervisors sometimes become Call Center Directors, where the average income is $88K per year. It is quite typical for Call Center Supervisors to transition into roles as Call Center Managers or Operations Managers, where reported median earnings are $11K and $17K higher per year.

Customer Service Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


Comcast Cable, Inc. pays the most with a median salary of $54K, though there is little variation overall ($39K to $64K).

Popular Skills for Call Center Supervisor


Survey participants wield an impressively varied skill set on the job. Most notably, skills in Customer Relationship Management, People Management, Project Management, and Customer Service Metrics are correlated to pay that is above average, with boosts in pay of 4 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word and Microsoft Excel. Those educated in Customer Service tend to be well versed in Call Center.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Call Center Supervisors with a lot of experience do not necessarily enjoy more money. Salaries of relatively inexperienced workers fall in the neighborhood of $38K, but folks who have racked up five to 10 years see a notably higher median of $44K. Call Center Supervisors claiming one to two decades of experience make an estimated median of $46K. Folks who have racked up more than 20 years in the field report incomes that aren't higher than less experienced individuals' earnings.

Pay Difference by Location

18%

15%

10%

8%

7%

-4%

-5%

-5%

-10%

-16%

National Average: $41,764

Larger city markers indicate a job is popular in that location.

Denver is home to an above-average pay rate for Call Center Supervisors, 18 percent higher than the national average. Call Center Supervisors will also find cushy salaries in San Diego (+15 percent), Atlanta (+10 percent), Albany (+8 percent), and Tampa (+7 percent). Cincinnati is home to the smallest salaries in the field, lagging the national average by 16 percent. Not at the bottom but still paying below the median are employers in Orlando and Dallas (10 percent lower and 5 percent lower, respectively).

Call Center Supervisor Reviews

What is it like working as a Call Center Supervisor?

Call Center Supervisor in Richardson:
"Call Center Supervisor Experience."
Pros: As call center supervisor you are directly responsible for the performance of 20 employees on average. Not only are you responsible for their performance but also their well being. The idea is to keep your employees actively engaged and empowered. Ultimately you have to be involved in moral just as much as you are involved in statistics.
Cons: The only downside is that if you have an introverted personality type your more likely to be overshadowed by your extroverted counterpart when being considered for promotions. The idea is set yourself apart from your competition and ensure that your manager and their contacts are fully aware of your capabilities. Allow the numbers to speak and the rest will follow.

Related Job Salaries

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Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries

People Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 4%

Customer Service Metrics
up arrow 3%

Project Management
up arrow 3%

Operations Management
up arrow 2%

Leadership
up arrow 1%

Scheduling
up arrow 1%

National Average
$42,000

Quality Assurance / Quality Control
up arrow 1%

Call center operations
up arrow 2%

Customer Service
up arrow 2%

Team Leadership
up arrow 2%

Microsoft Office
up arrow 2%

Training
up arrow 3%


Microsoft Word
up arrow 16%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 141 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
1%
1-4 years
38%
5-9 years
27%
10-19 years
28%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 75%
medical benefits
Vision: 66%
dental benefits
None: 16%
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