Call Center Supervisor Salary

An average Call Center Supervisor in the United States can expect to take home roughly $44K annually. Including potential bonuses and profit sharing proceeds (more than $7K for each in exceptional cases) overall income bottoms out near $30K and hits $58K on the high end. The company is the main element affecting pay for this group — geography and years of experience are driving factors as well. Most Call Center Supervisors report high levels of job satisfaction. Women Call Center Supervisors who took the survey just slightly outnumber men. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on responses to the PayScale salary survey.
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$32,191 - $58,488
$32K
$44K
$58K
MEDIAN: $43,964
10%
50%
90%

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$11.99 - $21.51
$12
$16
$22
MEDIAN: $16.13
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$32,191 - $58,488  
   
Bonus
$965 - $7,306  
Profit Sharing
$412.17 - $7,023  
Commission
$1,237 - $13,574  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,646 - $58,276  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 728
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.99 - $21.51  
   
Overtime
$17.71 - $30.80  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$965 - $7,306  
   
Commission
$1,237 - $13,574  
Profit Sharing
$412.17 - $7,023  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,646 - $58,276  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 279

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.
  • Supervise the day to day activities within the call center operations.
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.

Common Career Paths for Call Center Supervisor


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Though it's uncommon, some Call Center Supervisors move into roles as Call Center Directors, where pay is an average $88K per year. Call Center Managers or Operations Managers are common next-step roles for Call Center Supervisors moving up in their careers; annual pay for Call Center Managers is $11K higher on average, and it's $17K higher for Operations Managers.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


Comcast Cable, Inc., Maximus, Inc., Xerox Corporation, iQor, and Teleperformance, Usa are top-notch employers for Call Center Supervisors in this area. Although salaries only range from $39K to just $64K, Comcast Cable, Inc. still offers the highest pay with a median paycheck of $54K.

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to exploit a large range of skills on the job. Most notably, skills in Project Management, Customer Relationship Management, People Management, and Customer Service Metrics are correlated to pay that is above average, with boosts in pay of 4 percent. Skills that are correlated to lower pay, on the other hand, include Microsoft Word, Microsoft Excel, and Training. It is often found that people who know Customer Service are also skilled in Call Center.

Pay by Experience Level for Call Center Supervisor

Pay by Experience for a Call Center Supervisor has a positive trend. An entry-level Call Center Supervisor with less than 5 years of experience can expect to earn an average total compensation of $38,000 based on 508 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $44,000 based on 382 salaries. An experienced Call Center Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $47,000 based on 306 salaries. A Call Center Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $48,000 based on 60 salaries.

Pay Difference by Location

23%

19%

16%

7%

7%

-2%

-3%

-4%

-7%

-15%

National Average: $42,001

Larger city markers indicate a job is popular in that location.

For Call Center Supervisors, busy Austin offers a higher-than-average pay rate, 23 percent above the national average. Call Center Supervisors can also look forward to large paychecks in cities like Denver (+19 percent), San Diego (+16 percent), Albany (+7 percent), and Tampa (+7 percent). Falling short of the national average by 15 percent, the area with the worst salaries is Cincinnati. Below-median salaries also turn up in Dallas and Charlotte (7 percent lower and 4 percent lower, respectively).

Call Center Supervisor Reviews

Q: What is it like working as a Call Center Supervisor?

Call Center Supervisor in Richardson:
"Call Center Supervisor Experience."
Pros: As call center supervisor you are directly responsible for the performance of 20 employees on average. Not only are you responsible for their performance but also their well being. The idea is to keep your employees actively engaged and empowered. Ultimately you have to be involved in moral just as much as you are involved in statistics.
Cons: The only downside is that if you have an introverted personality type your more likely to be overshadowed by your extroverted counterpart when being considered for promotions. The idea is set yourself apart from your competition and ensure that your manager and their contacts are fully aware of your capabilities. Allow the numbers to speak and the rest will follow.

Related Job Salaries

Key Stats for Call Center Supervisor

Gender

Female
58 %
Male
42 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 151 votes.
Less than 1 year
1%
1-4 years
37%
5-9 years
28%
10-19 years
27%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Supervisor Salaries

▲15%

▲12%

▲4%

National Average
$42,000

▼9%

Skills That Affect Call Center Supervisor Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 151 votes.

Gender

Female
58 %
Male
42 %

Years of Experience

Less than 1 year
1%
1-4 years
37%
5-9 years
28%
10-19 years
27%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 75%
vision benefits
Vision: 66%
no benefits
None: 17%