Call Center Supervisor Salary

Call Center Supervisors in the United States take home approximately $43K annually on average. Total cash earnings of Call Center Supervisors range from $29K on the low end to $57K on the high end; the final amount can include bonuses and profit sharing proceeds that occasionally exceed $8K and $4K, respectively. The company is the main element affecting pay for this group — geography and experience level are driving factors as well. The majority of workers are highly satisfied with their job. Medical benefits are awarded to most, and a strong majority earn dental coverage. This report is based on answers to PayScale's salary questionnaire.
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$31,116 - $56,675
(Median)
$31K
$43K
$57K
MEDIAN: $42,780
10%
50%
90%

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$11.34 - $20.91
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,116 - $56,675  
   
Bonus
$0.00 - $7,891  
Profit Sharing
$300.00 - $3,876  
Commission
$1,800 - $10,174  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,067 - $57,389  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 936
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.34 - $20.91  
   
Overtime
$14.89 - $33.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,891  
   
Commission
$1,800 - $10,174  
Profit Sharing
$300.00 - $3,876  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,067 - $57,389  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 278

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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Call Center Supervisors sometimes assume positions such as Call Center Directors. That role pays $87K per year on average. Call Center Supervisors moving up in their careers tend to step into positions as Call Center Managers or Operations Managers. The median paychecks in those roles are $10K higher and $17K higher, respectively.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


With a median salary of $54K, Comcast Cable, Inc. offers Call Center Supervisors the highest pay. However, earnings don't seem to live on a large spectrum; they generally peter out at $40K and are capped at $64K.

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to wield many skills on the job. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts between 5 percent and 9 percent. Most people familiar with Call Center also know Customer Service.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for Call Center Supervisors — those with more experience do not necessarily bring in higher earnings. Relatively untried employees who have less than five years' experience make $39K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $43K. After working for 10 to 20 years, Call Center Supervisors make a median salary of $46K. People who have worked for more than 20 years report a median income no higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location


Surpassing the national average by 16 percent, Call Center Supervisors in New York receive some of the highest pay in the country. Call Center Supervisors can also look forward to large paychecks in cities like St. Louis (+12 percent), Austin (+11 percent), Atlanta (+9 percent), and Denver (+7 percent). The smallest paychecks in the market, 15 percent south of the national average, can be found in Houston.

Related Job Salaries

United States (change)

Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries




Customer Relationship Management (CRM)
up arrow 4%

Microsoft Office
up arrow 2%

Leadership
up arrow 1%

Training
up arrow 1%

Call Center
0%

National Average
$42,000

Customer Service
up arrow 1%

Team Leadership
up arrow 1%

Microsoft Excel
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 236 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
31%
10-19 years
24%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 78%
vision benefits Vision: 67% employee benefits None: 14%