Call Center Supervisor Salary

Earnings for Call Center Supervisors in the United States come in at around $43K annually on average. Cash earnings for Call Center Supervisors — including $8K in bonuses and $4K in profit sharing proceeds near the top of the pay scale — generally stretch from $29K to $57K depending on individual performance. The most influential factor affecting pay for this group is the particular firm, though geography and years of experience have a (lesser) impact as well. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Men are slightly outnumbered by their female counterparts who answered the questionnaire, who make up a slight majority at 59 percent. For the most part, Call Center Supervisors enjoy their work and report high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.
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$31,138 - $56,650
(Median)
$31K
$43K
$57K
MEDIAN: $42,678
10%
50%
90%

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$11.55 - $21.11
(Median)
$12
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$31,138 - $56,650  
   
Bonus
$0.00 - $7,862  
Profit Sharing
$300.00 - $3,876  
Commission
$2,035 - $10,084  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,039 - $57,292  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 967
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$11.55 - $21.11  
   
Overtime
$14.86 - $33.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $7,862  
   
Commission
$2,035 - $10,084  
Profit Sharing
$300.00 - $3,876  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$29,039 - $57,292  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 287
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Job Description for Call Center Supervisor

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

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Call Center Supervisor Tasks

  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.

Common Career Paths for Call Center Supervisor


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Call Center Supervisors sometimes assume positions such as Call Center Directors. That role pays $87K per year on average. Career advancement for the typical Call Center Supervisor often leads to becoming a Call Center Manager or an Operations Manager; median salaries in these positions are $10K higher and $17K higher, respectively.

Call Center Supervisor Job Listings

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Popular Employer Salaries for Call Center Supervisor


Pay for Call Center Supervisors is best at Comcast Cable, Inc., which offers a median salary of $54K. However, the highest reported salaries don't seem to be much higher than the lowest ones; the pay range here runs from $40K to $64K.

Popular Skills for Call Center Supervisor


Call Center Supervisors seem to exploit a large range of skills on the job. Most notably, skills in Project Management, Operations Management, Customer Service Metrics, and Customer Relationship Management are correlated to pay that is above average, with boosts between 4 percent and 7 percent. Those familiar with Call Center also tend to know Leadership.

Pay by Experience Level for Call Center Supervisor

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Call Center Supervisors, more experience in the field does not usually mean bigger paychecks. Relatively untried employees who have less than five years' experience make $39K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $44K. The average pay reported by folks with 10 to 20 years of experience is around $46K. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.

Pay Difference by Location


For Call Center Supervisors, New York provides a pay rate that is 15 percent greater than the national average. Call Center Supervisors can also look forward to large paychecks in cities like Austin (+13 percent), Atlanta (+10 percent), San Antonio (+8 percent), and Denver (+7 percent). The smallest paychecks in the market, 13 percent south of the national average, can be found in Houston. Not at the bottom but still paying below the median are employers in Las Vegas and Chicago (7 percent lower and 3 percent lower, respectively).

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Experience Affects Call Center Supervisor Salaries




National Average
$42,000


Skills That Affect Call Center Supervisor Salaries


Customer Service Metrics
up arrow 4%

Operations Management
up arrow 4%

Customer Relationship Management (CRM)
up arrow 2%

Leadership
up arrow 1%

Training
up arrow 1%

Microsoft Office
up arrow 1%

National Average
$42,000

Call Center
up arrow 1%

Customer Service
up arrow 1%

Team Leadership
up arrow 1%

Microsoft Excel
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 227 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
30%
10-19 years
24%
20 years or more
6%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 78%
vision benefits Vision: 67% employee benefits None: 14%
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