The average salary for a Call Center Supervisor is $41,985 per year. People in this job generally don't have more than 20 years' experience.
Call Center Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$30,160 - $56,704
(Median)
30K
35K
42K
49K
57K
MEDIAN: $41,984
10%
25%
50%
75%
90%
Add this chart to your site
Call Center Supervisor Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.09 - $20.57
(Median)
11
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$30,160 - $56,704  
   
Bonus
$0.00 - $7,359  
Profit Sharing
$0.00 - $3,781  
Commission
$1,000 - $12,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,562 - $57,555  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 1,178
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.09 - $20.57  
   
Overtime
$14.83 - $30.67  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,359  
   
Commission
$1,000 - $12,000  
Profit Sharing
$0.00 - $3,781  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,562 - $57,555  
PayScale
Country: United States | Currency: USD | Updated: 23 Apr 2014 | Individuals Reporting: 1,178
Is Call Center Supervisor your job title? Get a personalized salary report!
Location:
United States (change)
Years in Field/Career:

Call Center Supervisor Job Listings

Search for more jobs:
job title / company
location
Job Description for Call Center Supervisor
Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.
Read More...
Call Center Supervisor Tasks
  • Evaluate and coordinate the workflow and activities of call center representatives to meet the volume management target.
  • Supervise the day to day activities within the call center operations.
  • Support call center representatives on incoming calls with difficult customers or calls that requires in-depth knowledge of of the company's products or services.
Read more about: Call Center Supervisors
Popular Skills for Call Center Supervisor
Pay by Experience Level for Call Center Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Pay Difference By Location
up arrow 18%
Indianapolis
up arrow 14%
Atlanta
up arrow 11%
Cincinnati
up arrow 8%
up arrow 7%
Irving
up arrow 5%
Louisville
up arrow 4%
Dallas
up arrow 2%
St. Louis
0%
National Average
$41,000
Chicago
up arrow 1%
Charlotte
up arrow 2%
up arrow 16%
Columbus
up arrow 20%
San Antonio
up arrow 22%
Larger circles over a city indicate a job is popular in that location.
Related Job Salaries

Experience Affects Call Center Supervisor Salaries

National Average
$41,000

Skills That Affect Call Center Supervisor Salaries

Customer Relationship Management (CRM)
up arrow 4%
Training
up arrow 1%
Call Center
0%
Leadership
0%
National Average
$41,000
Customer Service
up arrow 1%
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 229 votes.
Gender
Female
59%
female alumni
 
Male
41%
male alumni
Years of Experience
Less than 1 year
2%
1-4 years
37%
5-9 years
33%
10-19 years
23%
20 years or more
5%
Common Health Benefits
medical benefits Medical: 85% dental benefits Dental: 78%
vision benefits Vision: 65% employee benefits None: 13%
Find Out Exactly What You Should Be Paid
Job Title:
Years in Field/Career:
Location:
United States (change)
- OR -