The average salary for an Entry-Level Call Center Supervisor is $40,022 per year. A skill in Project Management is associated with high pay for this job.

$30,049 - $53,697
(Median)
$30K
$40K
$54K
MEDIAN: $40,022
10%
50%
90%

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$11.68 - $19.31
(Median)
$12
$15
$19
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$30,049 - $53,697  
   
Bonus
$982 - $7,202  
Profit Sharing
$1,017  
Commission
$4,263  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,744 - $53,349  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 361
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$11.68 - $19.31  
   
Overtime
$17.06 - $29.61  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$982 - $7,202  
   
Commission
$4,263  
Profit Sharing
$1,017  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,744 - $53,349  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 166
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Call Center Supervisor Job Listings

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Pay Difference by Location

National Average: $37,936

Larger city markers indicate a job is popular in that location.

Call Center Supervisor Advice

What do you wish you knew about your job when you first started out?

Call Center Supervisor in Washington DC:
A supervisor should always remain professional, approachable, most knowledgeable, and must be confident in your role. A supervisor should protect the integrity of the company and also the persons being supervised. Being a supervisor is no joke. Along with having more responsibilities, supervisors must focus because every day isn't a walk in the park. Some days maybe stressful/ more stressful than others. Be the best you that you can be.

Call Center Supervisor in San Antonio:
Be prepared to wear more than one hat. You'll be more than a supervisor to some so be mindful of your audience.

Call Center Supervisor in Columbus:
"Assessment Testing Help Desk Supervisor."
The key to any Call Center is quality employees. Make sure your training in very thorough and weed out the bad seeds quickly.

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Skills That Affect Call Center Supervisor Salaries

Project Management
up arrow 15%

Operations Management
up arrow 8%

Customer Relationship Management (CRM)
up arrow 7%

People Management
up arrow 4%

Team Leadership
up arrow 3%

Customer Service Metrics
up arrow 3%

Leadership
up arrow 2%

Call Center
up arrow 1%

National Average
$38,000

Call center operations
up arrow 1%

Customer Service
up arrow 3%

Training
up arrow 3%

Scheduling
up arrow 3%

Microsoft Excel
up arrow 4%

Microsoft Office
up arrow 4%

Quality Assurance / Quality Control
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 72 votes.

Gender

Female
58 %
Male
42 %

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 67%
medical benefits
Vision: 58%
dental benefits
None: 23%
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