A Call Center Team Lead earns an average wage of $16.03 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Microsoft Excel is associated with high pay for this job.

$29,435 - $54,471
(Median)
$29K
$41K
$54K
MEDIAN: $40,547
10%
50%
90%

Add this chart to your site: 640px    300px

$11.72 - $21.33
(Median)
$12
$16
$21
MEDIAN: $16.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,435 - $54,471  
   
Bonus
$489.93 - $6,202  
Profit Sharing
$3,000  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,238 - $50,892  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 196
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.72 - $21.33  
   
Hourly Tips
$1.50  
Overtime
$17.44 - $32.10  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$489.93 - $6,202  
   
Commission
$3,000  
Profit Sharing
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,238 - $50,892  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 314
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

Read More...

Call Center Team Lead Tasks

  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.

Common Career Paths for Call Center Team Lead


Add this chart to your site:   640px 640px    300px 300px

Call Center Team Lead Job Listings

Search for more jobs:

Popular Skills for Call Center Team Lead

Pay by Experience Level for Call Center Team Lead

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $36,753

Larger city markers indicate a job is popular in that location.

Call Center Team Lead Reviews

What is it like working as a Call Center Team Lead?

Call Center Team Lead in Salt Lake City:
"Working With People."
Pros: Managing and helping people improve.
Cons: Disciplinary action and firing employees.

Call Center Team Lead in Charlotte:
"Being A Team Leader."
Pros: I like being a team leader because of the people I get to help on a daily bases.
Cons: Nothing that is bad.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Call Center Team Lead Salaries




National Average
$37,000


Skills That Affect Call Center Team Lead Salaries

Microsoft Excel
up arrow 17%

Customer Relationship Management (CRM)
up arrow 6%

Team Leadership
0%

Training
0%

National Average
$37,000

People Management
up arrow 1%

Customer Service
up arrow 2%

Microsoft Office
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 79 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
2%
1-4 years
52%
5-9 years
25%
10-19 years
15%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 75%
medical benefits
Vision: 68%
dental benefits
None: 18%
ADVERTISEMENT