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Call Center Team Lead Hourly Rate

United States » Job » Call Center Team Lead Overview » Call Center Team Lead Hourly Rate

Updated: 20 May 2013

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Part of:

Lead Salary, Team Lead Salary

Related to:

Call Center Lead Salary, Call Center Operator Salary

Call Center Team Lead 2013 Total Pay (?

XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.

)

$26,676 - $62,069

(Median)

27K

38K

47K

62K

MEDIAN: $38,138

10%

50%

75%

90%

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Call Center Team Lead Job Listings

Call Quality Analytics Lead\ Business Project Manager

May 17

Cigna - United States

of the Call Operating Effectiveness team, the Quality Analytics Lead provides strategic and operational leadership to drive continuous improvement in Call... - Indeed

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Want local data for this job?

National Pay Data

	National Hourly Rate Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$12	$24	$36
Hourly Rate	$11.73 - $22.74
Overtime	$14.68 - $35.90

	National Annualized Data (? XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey. )	$0	$24K	$48K	$72K
Bonus	$0.00 - $7,113
Total Pay (? XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare). )	$26,676 - $62,069
Country: United States \| Currency: USD \| Updated: 20 May 2013 \| Individuals Reporting: 216

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Call Center Team Lead Tasks

Monitor call center staff and volume and content of calls to identify problems.
Motivate and manage call center staff.
Respond to escalated calls and resolve problems.
Train call center staff in overall policies as well as escalation protocols.

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Companies and Industries for Call Center Team Lead Salaries

Popular Industries

Hourly Rate


Health Care	$12.63 - $23.19
Customer Service Management Solutions	$11.46 - $23.04
Customer Service Call Center	$9.97 - $18.42
Insurance and Financial Services	$12.59 - $23.79
Health Insurance	$13.25 - $23.12

Popular Employers

Hourly Rate

There is not enough data available to display this chart.

Key Statistics for Call Center Team Lead Salaries and Jobs

Gender

	Female 54%			Male 46%
Hourly Rate:	$14.17 - $19.11			$13.80 - $18.90

Years of Experience

Less than 1 year

1-4 years

47%

5-9 years

32%

10-19 years

15%

20 years or more

Top Degrees

Hourly Rate


Bachelor's Degree	$11.92 - $22.89
Associate's Degree	$13.57 - $24.06

See more degrees

Most Common Health Benefits

	Medical: 83%		Dental: 80%
	Vision: 70%		None: 15%

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