Call Center Team Lead Salary

A Call Center Team Lead earns an average wage of $15.44 per hour. People in this job generally don't have more than 20 years' experience.

$28,618 - $53,396

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$11.29 - $20.96

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$28,618 - $53,396  
   
Bonus
$0.00 - $7,012  
Commission
$509 - $23,583  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,030 - $51,245  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 264
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.29 - $20.96  
   
Overtime
$14.88 - $31.38  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,012  
   
Commission
$509 - $23,583  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,030 - $51,245  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 398
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Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.

Common Career Paths for Call Center Team Lead


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Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Pay by Experience Level for Call Center Team Lead

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

Call Center Team Lead Reviews

What is it like working as a Call Center Team Lead?

Call Center Team Lead in Salt Lake City:
"Working With People."
Pros: Managing and helping people improve.
Cons: Disciplinary action and firing employees.

Call Center Team Lead in Charlotte:
"Being A Team Leader."
Pros: I like being a team leader because of the people I get to help on a daily bases.
Cons: Nothing that is bad.

Related Job Salaries

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Experience Affects Call Center Team Lead Salaries




National Average
$37,000


Skills That Affect Call Center Team Lead Salaries

People Management
0%

Training
0%

National Average
$37,000

Team Leadership
up arrow 1%

Customer Service
up arrow 3%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 135 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
1%
1-4 years
50%
5-9 years
28%
10-19 years
16%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 74%
vision benefits Vision: 66% employee benefits None: 18%
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