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Call Center Team Lead Salary

A Call Center Team Lead earns an average wage of $15.52 per hour. Pay for this job does not change much by experience, with the most experienced earning only a bit more than the least. Most people move on to other jobs if they have more than 20 years' experience in this career.
$28,154 - $53,878
(Median)
28K
33K
40K
46K
54K
MEDIAN: $39,663
10%
25%
50%
75%
90%

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$11.31 - $20.78
(Median)
11
13
16
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18K$36K$54K
Salary
$28,154 - $53,878  
   
Bonus
$0.00 - $6,498  
Commission
$250.00 - $17,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,177 - $51,291  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 202
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.31 - $20.78  
   
Overtime
$13.53 - $30.18  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,498  
   
Commission
$250.00 - $17,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,177 - $51,291  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 297
United States (change)

Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.

Common Career Paths for Call Center Team Lead


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Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Pay by Experience Level for Call Center Team Lead

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Call Center Team Lead Reviews

What is it like working as a Call Center Team Lead?

Call Center Team Lead in Salt Lake City:
"Working With People."
Pros: Managing and helping people improve.
Cons: Disciplinary action and firing employees.

Call Center Team Lead in Charlotte:
"Being A Team Leader."
Pros: I like being a team leader because of the people I get to help on a daily bases.
Cons: Nothing that is bad.

Related Job Salaries

Experience Affects Call Center Team Lead Salaries


Late-Career
up arrow 9%


National Average
$37,000


Skills That Affect Call Center Team Lead Salaries

People Management
up arrow 4%

Training
up arrow 1%

Team Leadership
0%

National Average
$37,000

Customer Service
up arrow 3%


Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 116 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
1%
1-4 years
50%
5-9 years
29%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 76%
vision benefits Vision: 68% employee benefits None: 16%