A Call Center Team Lead earns an average wage of $15.92 per hour. Most people move on to other jobs if they have more than 20 years' experience in this career. A skill in Microsoft Excel is associated with high pay for this job.

$29,546 - $55,770
$30K
$41K
$56K
MEDIAN: $40,769
10%
50%
90%

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$11.82 - $21.50
$12
$16
$21
MEDIAN: $15.92
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$29,546 - $55,770  
   
Bonus
$480.05 - $6,142  
Profit Sharing
$2,100  
Commission
$5,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,259 - $51,183  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 193
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$11.82 - $21.50  
   
Hourly Tips
$1.50  
Overtime
$17.59 - $32.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$480.05 - $6,142  
   
Commission
$5,000  
Profit Sharing
$2,100  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,259 - $51,183  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 308

Find Out Exactly What You Should Be Paid

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Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.

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Call Center Team Lead Tasks

  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.

Common Career Paths for Call Center Team Lead


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Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Pay by Experience Level for Call Center Team Lead

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $36,845

Larger city markers indicate a job is popular in that location.

Call Center Team Lead Reviews

Q: What is it like working as a Call Center Team Lead?

Call Center Team Lead in Salt Lake City:
"Working With People."
Pros: Managing and helping people improve.
Cons: Disciplinary action and firing employees.

Call Center Team Lead in Charlotte:
"Being A Team Leader."
Pros: I like being a team leader because of the people I get to help on a daily bases.
Cons: Nothing that is bad.

Related Job Salaries

Key Stats for Call Center Team Lead

Gender

Female
62 %
Male
38 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.
053
Less than 1 year
2%
1-4 years
53%
5-9 years
24%
10-19 years
15%
20 years or more
5%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center Team Lead Salaries




National Average
$37,000


Skills That Affect Call Center Team Lead Salaries

Microsoft Excel
up arrow 17%

Customer Relationship Management (CRM)
up arrow 9%

Coaching
up arrow 7%

Team Leadership
0%

National Average
$37,000





Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 75 votes.

Gender

Female
62 %
Male
38 %

Years of Experience

Less than 1 year
2%
1-4 years
53%
5-9 years
24%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 76%
vision benefits
Vision: 69%
dental benefits
None: 18%
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