Call Center Team Lead Salary (United States)

A Call Center Team Lead earns an average wage of $15.48 per hour. People in this job generally don't have more than 20 years' experience.
Call Center Team Lead Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$27,835 - $54,744
(Median)
28K
33K
40K
47K
55K
MEDIAN: $39,803
10%
25%
50%
75%
90%
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Call Center Team Lead Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.33 - $20.81
(Median)
11
14
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$27,835 - $54,744  
   
Bonus
$0.00 - $6,498  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,222 - $51,721  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 178
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$11.33 - $20.81  
   
Overtime
$14.44 - $30.05  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,498  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,222 - $51,721  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 250
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Job Description for Call Center Team Lead

A call center team lead assists a company with the day-to-day operations of their call center in a supervisory capacity. In general, this role requires a person to have advanced knowledge of a company's products and/or services, knowledge of the company's designated call center workflow. advanced customer service skills, advanced problem solving skills, and the ability to effectively communicate with customers, managers and team members.
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Call Center Team Lead Tasks
  • Monitor call center staff and volume and content of calls to identify problems.
  • Motivate and manage call center staff.
  • Respond to escalated calls and resolve problems.
  • Train call center staff in overall policies as well as escalation protocols.

Common Career Paths for Call Center Team Lead

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Call Center Team Lead Job Listings

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Popular Skills for Call Center Team Lead

Pay by Experience Level for Call Center Team Lead

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference By Location

Minneapolis
up arrow 24%
Chicago
up arrow 10%
Houston
up arrow 10%
Dallas
up arrow 8%
St. Louis
up arrow 2%
National Average
$37,000
Phoenix
up arrow 3%
Atlanta
up arrow 4%
San Antonio
up arrow 14%
Larger circles over a city indicate a job is popular in that location.

Call Center Team Lead Reviews

What is it like working as a Call Center Team Lead?
Call Center Team Lead in Salt Lake City:
"Working With People."
Pros: Managing and helping people improve.
Cons: Disciplinary action and firing employees.
Call Center Team Lead in Charlotte:
"Being A Team Leader."
Pros: I like being a team leader because of the people I get to help on a daily bases.
Cons: Nothing that is bad.

Related Job Salaries

Experience Affects Call Center Team Lead Salaries

Late-Career
up arrow 14%
National Average
$37,000

Skills That Affect Call Center Team Lead Salaries

Training
0%
National Average
$37,000
Team Leadership
up arrow 1%
Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 105 votes.

Gender

Female
59%
female alumni
 
Male
41%
male alumni

Years of Experience

Less than 1 year
1%
1-4 years
50%
5-9 years
30%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 75%
vision benefits Vision: 67% employee benefits None: 16%
Find Out Exactly What You Should Be Paid
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