Entry-Level Call Center Team Lead Salary

Entry-Level Call Center Team Leads can expect wages of $15.66 per hour on average. Medical benefits are awarded to most, and a strong majority earn dental coverage. Women account for the majority of Entry-Level Call Center Team Leads who responded to the questionnaire — 61 percent to be exact. For the most part, Entry-Level Call Center Team Leads enjoy their work and report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$28,815 - $51,955
$29K
$39K
$52K
MEDIAN: $39,357
10%
50%
90%

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$12.10 - $20.35
$12
$16
$20
MEDIAN: $15.66
10%
50%
90%

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$0$51K
Salary $28,815 - $51,955
Bonus $494.68 - $6,040
Profit Sharing $1,221
Commission $3,000
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,480 - $49,075
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 103
Hourly Data $0$30
Hourly Rate $12.10 - $20.35
Overtime $18.15 - $30.56
Annual Data $0$49K
Bonus $494.68 - $6,040
Commission $3,000
Profit Sharing $1,221
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,480 - $49,075
  • Country: United States
  • Currency: USD
  • Updated: 25 Jul 2017
  • Individuals Reporting: 207

Find Out Exactly What You Should Be Paid

United States (change)

Call Center Team Lead Job Listings

Pay Difference by Location

National Average: $35,564

Larger city markers indicate a job is popular in that location.

For those looking to make money, Entry-Level Call Center Team Leads in Minneapolis enjoy an exceptional pay rate, 22 percent above the national average. Entry-Level Call Center Team Leads can also look forward to large paychecks in cities like Columbus (+15 percent), Dallas (+13 percent), Chicago (+12 percent), and San Antonio (+5 percent). In Salt Lake City, salaries are 13 percent below the national average and represent the lowest-paying market. Two other places where employers offer below-median salaries are Las Vegas (10 percent less) and Atlanta (6 percent less).

Call Center Team Lead Advice

Q: What do you wish you knew about your job when you first started out?

Call Center Team Lead in Greenville:
"You don't want to work here."
This company was built by 2 friends who grew up together. One friend, however, sold 51% of the stock, and his partner was fired, and completely ruined. There is not 1 woman in a position of authority within this company. I have not received a raise in 3 and one half years, and have been told, "that'll never happen!" when I asked for an increase earlier this year. They wring you out, make you feel like you haven't contributed anything every day. In 5 plus years, I have seen every Civil Rights violation in the book, by the COO, and managers. They utilize your prepaid net 10 phone as the contact tool required to communicate with the field, because their phone system is crap, and they do not compensate you. They have huge firing lotteries when they screw up contracts due to disregard. There is no system for doing things. EVER. There is no promotional or financial advancement. It is a frustrating lost cause that you do not want. When I leave. I hate it.

Key Stats for Call Center Team Lead

Gender

Female
61 %
Male
39 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 67 votes.
Less than 1 year
3%
1-4 years
80%
5-9 years
17%
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Location:
Years in Fields/Career:
United States (change)

Skills That Affect Call Center Team Lead Salaries

People Management
▼0%

Training
▼0%

National Average
$36,000

Team Leadership
▼1%


Microsoft Office
▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 67 votes.

Gender

Female
61 %
Male
39 %

Common Health Benefits

medical benefits
Medical: 82%
dental benefits
Dental: 75%
vision benefits
Vision: 69%
no benefits
None: 16%
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