Call Center and Customer Service Executive Salary

Call Center and Customer Service Executives in the United States can expect to earn an average of $14.61 per hour. Most enjoy medical while more than half get dental coverage. Vision coverage is also available to a majority. Female Call Center and Customer Service Executives survey participants are more prevalent than men — 60 percent of professionals. Job satisfaction is reported as high by the vast majority of workers. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,652 - $160,000
$30K
$61K
$160K
MEDIAN: $61,231
10%
50%
90%

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$10.00 - $20.05
$10
$15
$20
MEDIAN: $14.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$29,652 - $160,000  
   
Bonus
$1,021 - $19,574  
Commission
$14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,875 - $125,970  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 39
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.00 - $20.05  
   
Overtime
$10.18 - $31.29  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,021 - $19,574  
   
Commission
$14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,875 - $125,970  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 54
© PayScale, Inc. @ www.payscale.com

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Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

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Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. The median compensation for relatively untried workers is $32K; in the five-to-10 year group, it's higher at around $40K. For Call Center and Customer Service Executives, 10 to 20 years of experience on the job amounts to an average salary of $41K. Call Center and Customer Service Executives who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $52K.

Related Job Salaries

Key Stats for Call Center and Customer Service Executive

Gender

Female
60 %
Male
40 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
Less than 1 year
3%
1-4 years
42%
5-9 years
19%
10-19 years
26%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
▲39%

▲10%

Mid-Career
▲6%

National Average
$37,000

▼15%

Skills That Affect Call Center and Customer Service Executive Salaries


National Average
$37,000

Sales
▼11%

Spanish Language
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
19%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 69%
vision benefits
Vision: 60%
dental benefits
None: 12%
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