Median pay for Call Center and Customer Service Executives in the United States is around $14.45 per hour. Job satisfaction is high and work is enjoyable for most Call Center and Customer Service Executives. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Women make up a slight majority of Call Center and Customer Service Executives (59 percent) survey respondents. Participants in PayScale's salary questionnaire provided the particulars of this report.

$29,799 - $178,793
$30K
$71K
$180K
MEDIAN: $71,496
10%
50%
90%

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$10.07 - $20.04
$10
$14
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$29,799 - $178,793  
   
Bonus
$1,100 - $22,000  
Commission
$10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,238 - $130,624  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 40
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.07 - $20.04  
   
Overtime
$10.25 - $31.16  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,100 - $22,000  
   
Commission
$10,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,238 - $130,624  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 59

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Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

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Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Survey participants with less than five years' experience pocket $31K on average, but those with five to 10 years of experience enjoy a much bigger median of $42K. For Call Center and Customer Service Executives, 10 to 20 years of experience on the job amounts to an average salary of $41K. Call Center and Customer Service Executives who have spent more than 20 years on the job report earning a significantly higher median of $46K.

Related Job Salaries

Key Stats for Call Center and Customer Service Executive

Gender

Female
59 %
Male
41 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.
Less than 1 year
3%
1-4 years
42%
5-9 years
21%
10-19 years
23%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 21%

Mid-Career
up arrow 10%

Experienced
up arrow 9%

National Average
$38,000

Entry-Level
up arrow 18%

Skills That Affect Call Center and Customer Service Executive Salaries


National Average
$38,000

Sales
up arrow 12%

Spanish Language
up arrow 12%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 8 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
3%
1-4 years
42%
5-9 years
21%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 87%
dental benefits
Dental: 70%
vision benefits
Vision: 61%
dental benefits
None: 12%
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