Call Center and Customer Service Executive Salary
Median pay for Call Center and Customer Service Executives in the United States is around $14.45 per hour. Job satisfaction is high and work is enjoyable for most Call Center and Customer Service Executives. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Women make up a slight majority of Call Center and Customer Service Executives (59 percent) survey respondents. Participants in PayScale's salary questionnaire provided the particulars of this report.
Job Description for Call Center and Customer Service Executive
Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.Read More...
An advanced degree may be required by some employers for this position, though not in all cases. The ability to type at a minimum of thirty words-per-minute may also be required, as data entry is a major part of this position. Prospective candidates should have exceptional knowledge of the operation of computer software programs, and well as a predictive dialer system, as these are the tools with which they will work. Candidates should also be able to pass background checks, as they may occasionally need to work with sensitive consumer information.
Call Center and Customer Service Executive Tasks
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
- Strategize the planning, developing and directing of the call center operations and customer service programs.
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Pay by Experience Level for Call Center and Customer Service Executive
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $31K on average, but those with five to 10 years of experience enjoy a much bigger median of $42K. For Call Center and Customer Service Executives, 10 to 20 years of experience on the job amounts to an average salary of $41K. Call Center and Customer Service Executives who have spent more than 20 years on the job report earning a significantly higher median of $46K.
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Key Stats for Call Center and Customer Service Executive
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