What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Call Center and Customer Service Executive Salary

An average Call Center and Customer Service Executive in the United States can expect to take home roughly $13.42 per hour. Men are in the minority of survey respondents, with female Call Center and Customer Service Executives making up 72 percent. Most receive medical and dental insurance and a strong majority get vision plans. For the most part, Call Center and Customer Service Executives enjoy their work and report high levels of job satisfaction.

$29,348 - $143,206
(Median)
$29K
$61K
$140K
MEDIAN: $61,000
10%
50%
90%

Add this chart to your site: 640px    300px

$10.07 - $17.69
(Median)
$10
$13
$18
MEDIAN: $13.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$29,348 - $143,206  
   
Bonus
$0.00 - $23,270  
Commission
$805 - $17,691  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,138 - $115,789  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.07 - $17.69  
   
Overtime
$4.93 - $26.13  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $23,270  
   
Commission
$805 - $17,691  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,138 - $115,789  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 121
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

Read More...

Call Center and Customer Service Executive Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Customer Care Executive Job Listings

Search for more jobs:


Survey takers who work as Call Center and Customer Service Executives usually report a few specific skills. Sales and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Call Center and Customer Service Executives in the early stages of their careers take home approximately $29K on average. The average for people in the five-to-10 year group is only a little larger at $32K. Call Center and Customer Service Executives with one to two decades of relevant experience report an average salary of approximately $37K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $115K on average.

Call Center and Customer Service Executive Reviews

What is it like working as a Call Center and Customer Service Executive at Comcast Cable, Inc.?

Call Center and Customer Service Executive in Denver:
"Great place to work."
Pros: I like the challenge of helping people. Technology changes fast and I can help answer questions & repair many issues remotely. The company tries to make it a good work environment.
Cons: There are both customers and employees who don't appriciate the realities of the situation. Customers who are abusive. Employees who take advatage and don't do their job. Both make it harder on everyone who are actually trying to do the right thing.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 267%

Experienced
up arrow 19%

Mid-Career
up arrow 3%

National Average
$31,000

Entry-Level
up arrow 9%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 6%

National Average
$31,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
5%
1-4 years
37%
5-9 years
20%
10-19 years
25%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 78%
vision benefits Vision: 70% employee benefits None: 16%
ADVERTISEMENT