Call Center and Customer Service Executive Salary (United States)

A Call Center and Customer Service Executive earns an average wage of $13.31 per hour. Experience has a moderate effect on salary for this job.
Call Center and Customer Service Executive Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$29,408 - $143,206
(Median)
29K
58K
110K
140K
MEDIAN: $57,931
10%
50%
75%
90%
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Call Center and Customer Service Executive Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.85 - $17.70
(Median)
9
11
13
15
18
MEDIAN: $13.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$29,408 - $143,206  
   
Bonus
$0.00 - $24,658  
Commission
$202.73 - $17,566  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,923 - $114,955  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 165
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$9.85 - $17.70  
   
Overtime
$2.00 - $26.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $24,658  
   
Commission
$202.73 - $17,566  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,923 - $114,955  
PayScale
Country: United States | Currency: USD | Updated: 5 Aug 2014 | Individuals Reporting: 165
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Job Description for Call Center and Customer Service Executive

A Call Center and Customer Service Executive is responsible for handling phone calls as a member of the company's customer service center. Companies typically hire call center employees when they are large enough to need many people to operate their phone lines at once. A call center employee may often be responsible for data entry and scheduling as well. These executives are representatives of the company and are there to answer questions, address complaints, and improve customer relations. These interactions may also take place via e-mail, depending on how the company prefers to interact with its clients. Customer service representatives typically work regular 40-hour weeks on weekdays, but may also work night and weekend shifts if the company has extended hours. Employees must have excellent communication skills, both verbal and written, in order to communicate effectively with the company's valuable customers. This job also requires the employee to have the basic computer skills needed to operate the company's data entry systems. This type of work is mostly mental, with a good amount of problem-solving required. A Call Center and Customer Service Executive will most likely be working in a large office area with other representatives, often with separate cubicles. Call Center supervisors evaluate the representatives' calls throughout the day by listening in on or recording conversations between the representatives and customers. There are no special qualifications or certifications needed, but most hiring companies prefer that the applicant hold a bachelor's degree or its equivalent in applicable experience.
Call Center and Customer Service Executive Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Call Center and Customer Service Executive Job Listings

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Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 269%
Experienced
up arrow 21%
Mid-Career
up arrow 1%
National Average
$32,000
Entry-Level
up arrow 9%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 5%
Customer Service
up arrow 1%
National Average
$32,000

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 35 votes.

Gender

Female
70%
female alumni
 
Male
30%
male alumni

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
20%
10-19 years
27%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 75%
vision benefits Vision: 67% employee benefits None: 18%
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