Call Center and Customer Service Executive Salary

Average Call Center and Customer Service Executives in the United States make around $13.61 per hour. Female Call Center and Customer Service Executives make up most of the survey respondents at 72 percent. Medical benefits are awarded to most, and a strong majority earn dental coverage. Job satisfaction is reported as high by the vast majority of workers. This overview is based on answers to PayScale's salary questionnaire.

$29,577 - $143,206
(Median)
$30K
$61K
$140K
MEDIAN: $61,000
10%
50%
90%

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$10.23 - $17.79
(Median)
$10
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$29,577 - $143,206  
   
Bonus
$0.00 - $23,489  
Commission
$789 - $12,164  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,339 - $111,468  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.23 - $17.79  
   
Overtime
$4.93 - $26.23  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $23,489  
   
Commission
$789 - $12,164  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,339 - $111,468  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 124
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Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Call Center and Customer Service Executives who responded to the survey indicated only a few skills that they use on the job. Sales and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of Call Center and Customer Service Executives. Survey participants with less than five years' experience report a median income of $29K, and earnings aren't much higher for respondents who have five to 10 years under their belts; respondents in the latter group report a median of just $32K. The average pay reported by folks with 10 to 20 years of experience is around $37K. Call Center and Customer Service Executives who have spent more than 20 years on the job report earning a significantly higher median of $96K.

Call Center and Customer Service Executive Reviews

What is it like working as a Call Center and Customer Service Executive at Comcast Cable, Inc.?

Call Center and Customer Service Executive in Denver:
"Great place to work."
Pros: I like the challenge of helping people. Technology changes fast and I can help answer questions & repair many issues remotely. The company tries to make it a good work environment.
Cons: There are both customers and employees who don't appriciate the realities of the situation. Customers who are abusive. Employees who take advatage and don't do their job. Both make it harder on everyone who are actually trying to do the right thing.

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Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 205%

Experienced
up arrow 16%

Mid-Career
up arrow 2%

National Average
$31,000

Entry-Level
up arrow 8%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 6%

National Average
$31,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
5%
1-4 years
35%
5-9 years
20%
10-19 years
26%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 77%
vision benefits Vision: 72% employee benefits None: 14%
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