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Call Center and Customer Service Executive Salary

The average Call Center and Customer Service Executive in the United States earns approximately $13.25 per hour. Most Call Center and Customer Service Executives survey respondents are women (73 percent). The majority of Call Center and Customer Service Executives claim high levels of job satisfaction. A large number report receiving medical and dental coverage from their employers and a fair number collect vision insurance. The figures in this rundown are based on the results of PayScale's salary questionnaire.

$29,454 - $145,437
(Median)
$29K
$66K
$150K
MEDIAN: $65,694
10%
50%
90%

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$10.05 - $17.65
(Median)
$10
$13
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$29,454 - $145,437  
   
Bonus
$0.00 - $24,212  
Commission
$805 - $17,691  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,010 - $117,025  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 53
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$10.05 - $17.65  
   
Overtime
$4.93 - $26.13  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$0.00 - $24,212  
   
Commission
$805 - $17,691  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,010 - $117,025  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 124

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Job Description for Call Center and Customer Service Executive

A Call Center and Customer Service Executive is responsible for handling phone calls as a member of the company's customer service center. Companies typically hire call center employees when they are large enough to need many people to operate their phone lines at once. A call center employee may often be responsible for data entry and scheduling as well. These executives are representatives of the company and are there to answer questions, address complaints, and improve customer relations. These interactions may also take place via e-mail, depending on how the company prefers to interact with its clients. Customer service representatives typically work regular 40-hour weeks on weekdays, but may also work night and weekend shifts if the company has extended hours. Employees must have excellent communication skills, both verbal and written, in order to communicate effectively with the company's valuable customers. This job also requires the employee to have the basic computer skills needed to operate the company's data entry systems. This type of work is mostly mental, with a good amount of problem-solving required. A Call Center and Customer Service Executive will most likely be working in a large office area with other representatives, often with separate cubicles. Call Center supervisors evaluate the representatives' calls throughout the day by listening in on or recording conversations between the representatives and customers. There are no special qualifications or certifications needed, but most hiring companies prefer that the applicant hold a bachelor's degree or its equivalent in applicable experience.


Call Center and Customer Service Executive Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Customer Care Executive Job Listings

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Call Center and Customer Service Executives who responded to the survey report just a handful of professional skills. Sales and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of Call Center and Customer Service Executives. During their first five years in the workforce, individuals in this position earn $28K on average. Survey participants with five to 10 years under their belts see an only a slightly bigger average of $32K. Call Center and Customer Service Executives claiming one to two decades of experience make an estimated median of $38K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $115K on average.

Call Center and Customer Service Executive Reviews

What is it like working as a Call Center and Customer Service Executive at Comcast Cable, Inc.?

Call Center and Customer Service Executive in Denver:
"Great place to work."
Pros: I like the challenge of helping people. Technology changes fast and I can help answer questions & repair many issues remotely. The company tries to make it a good work environment.
Cons: There are both customers and employees who don't appriciate the realities of the situation. Customers who are abusive. Employees who take advatage and don't do their job. Both make it harder on everyone who are actually trying to do the right thing.

Related Job Salaries

United States (change)

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 268%

Experienced
up arrow 21%

Mid-Career
up arrow 2%

National Average
$31,000

Entry-Level
up arrow 10%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 6%

National Average
$31,000

Customer Service
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 34 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
5%
1-4 years
36%
5-9 years
20%
10-19 years
26%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 78%
vision benefits Vision: 72% employee benefits None: 15%