Call Center and Customer Service Executive Salary

Call Center and Customer Service Executives in the United States can expect to earn an average of $13.59 per hour. Medical benefits are awarded to a large number, and a fair number earn dental coverage. Men are in the minority of survey respondents, with female Call Center and Customer Service Executives making up 73 percent. Among folks in this role, job satisfaction levels approximately match the national average.

$29,521 - $134,664

Add this chart to your site: 640px    300px

$10.22 - $17.95

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$29,521 - $134,664  
   
Bonus
$0.00 - $23,826  
Commission
$789 - $17,721  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,293 - $109,567  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 52
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.22 - $17.95  
   
Overtime
$4.89 - $26.94  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $23,826  
   
Commission
$789 - $17,721  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,293 - $109,567  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 123
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

Read More...

Call Center and Customer Service Executive Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Customer Care Executive Job Listings

Search for more jobs:


Just a handful of professional skills are reported by Call Center and Customer Service Executives who took the survey. Sales and Customer Service are considered valuable skills and can increase employee pay.

Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Call Center and Customer Service Executives, experience and pay levels seem to be correlated; more years in the business generally lead to more money. During the first five years of their careers, Call Center and Customer Service Executives see a median income of $29K. Survey respondents with five to 10 years of experience report an only modestly higher median of $32K. People with 10 to 20 years of experience make an average of about $37K in this role. More than 20 years of experience seem related to solid financial gains; veterans in this group report earning a median of $93K.

Call Center and Customer Service Executive Reviews

What is it like working as a Call Center and Customer Service Executive at Comcast Cable, Inc.?

Call Center and Customer Service Executive in Denver:
"Great place to work."
Pros: I like the challenge of helping people. Technology changes fast and I can help answer questions & repair many issues remotely. The company tries to make it a good work environment.
Cons: There are both customers and employees who don't appriciate the realities of the situation. Customers who are abusive. Employees who take advatage and don't do their job. Both make it harder on everyone who are actually trying to do the right thing.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 196%

Experienced
up arrow 16%

Mid-Career
up arrow 2%

National Average
$31,000

Entry-Level
up arrow 8%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 6%

National Average
$31,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 31 votes.

Gender

Female
73 %
Male
27 %

Years of Experience

Less than 1 year
5%
1-4 years
35%
5-9 years
19%
10-19 years
27%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 78%
vision benefits Vision: 71% employee benefits None: 14%
ADVERTISEMENT