A Call Center and Customer Service Executive earns an average wage of $13.36 per hour. A skill in Sales is associated with high pay for this job.
Call Center and Customer Service Executive Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$28,051 - $128,049
(Median)
28K
53K
100K
130K
MEDIAN: $53,457
10%
50%
75%
90%
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Call Center and Customer Service Executive Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$9.98 - $17.41
(Median)
10
12
13
15
17
MEDIAN: $13.00
10%
25%
50%
75%
90%
Add this chart to your site

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$28,051 - $128,049  
   
Bonus
$-0.49 - $20,067  
Commission
$350.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,648 - $96,768  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 182
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$9.98 - $17.41  
   
Overtime
$4.86 - $25.60  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.49 - $20,067  
   
Commission
$350.00 - $15,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,648 - $96,768  
PayScale
Country: United States | Currency: USD | Updated: 20 Apr 2014 | Individuals Reporting: 182
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Job Description for Call Center and Customer Service Executive
A Call Center and Customer Service Executive is responsible for handling phone calls as a member of the company's customer service center. Companies typically hire call center employees when they are large enough to need many people to operate their phone lines at once. A call center employee may often be responsible for data entry and scheduling as well. These executives are representatives of the company and are there to answer questions, address complaints, and improve customer relations. These interactions may also take place via e-mail, depending on how the company prefers to interact with its clients. Customer service representatives typically work regular 40-hour weeks on weekdays, but may also work night and weekend shifts if the company has extended hours. Employees must have excellent communication skills, both verbal and written, in order to communicate effectively with the company's valuable customers. This job also requires the employee to have the basic computer skills needed to operate the company's data entry systems. This type of work is mostly mental, with a good amount of problem-solving required. A Call Center and Customer Service Executive will most likely be working in a large office area with other representatives, often with separate cubicles. Call Center supervisors evaluate the representatives' calls throughout the day by listening in on or recording conversations between the representatives and customers. There are no special qualifications or certifications needed, but most hiring companies prefer that the applicant hold a bachelor's degree or its equivalent in applicable experience.
Call Center and Customer Service Executive Tasks
  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
Pay by Experience Level for Call Center and Customer Service Executive
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 261%
Experienced
up arrow 23%
Mid-Career
0%
National Average
$32,000
Entry-Level
up arrow 9%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 14%
Customer Service
0%
National Average
$32,000
Job Satisfaction
Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 37 votes.
Gender
Female
68%
female alumni
 
Male
32%
male alumni
Years of Experience
Less than 1 year
3%
1-4 years
37%
5-9 years
20%
10-19 years
27%
20 years or more
13%
Common Health Benefits
medical benefits Medical: 75% dental benefits Dental: 72%
vision benefits Vision: 62% employee benefits None: 21%
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