Call Center and Customer Service Executive Salary

The average Call Center and Customer Service Executive in the United States can expect to rake in roughly $14.61 per hour. Medical benefits are awarded to most, and a majority earn dental coverage. Women make up the majority of Call Center and Customer Service Executives (61 percent) who completed the questionnaire. Most Call Center and Customer Service Executives report high levels of job satisfaction. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$29,833 - $179,010
$30K
$64K
$180K
MEDIAN: $64,000
10%
50%
90%

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$10.03 - $19.64
$10
$15
$20
MEDIAN: $14.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$29,833 - $179,010  
   
Bonus
$1,014 - $39,453  
Commission
$18,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,281 - $133,248  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 39
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.03 - $19.64  
   
Overtime
$10.11 - $30.81  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,014 - $39,453  
   
Commission
$18,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,281 - $133,248  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 56

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Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
  • Strategize the planning, developing and directing of the call center operations and customer service programs.

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Pay by Experience Level for Call Center and Customer Service Executive

Pay by Experience for a Call Center and Customer Service Executive has a positive trend. An entry-level Call Center and Customer Service Executive with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 48 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Call Center and Customer Service Executive with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $40,000 based on 24 salaries. An experienced Call Center and Customer Service Executive which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 25 salaries. A Call Center and Customer Service Executive with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 9 salaries.

Related Job Salaries

Key Stats for Call Center and Customer Service Executive

Gender

Female
61 %
Male
39 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.
Less than 1 year
3%
1-4 years
40%
5-9 years
19%
10-19 years
26%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
▲39%

▲10%

Mid-Career
▲6%

National Average
$37,000

▼15%

Skills That Affect Call Center and Customer Service Executive Salaries


National Average
$37,000

Sales
▼11%

Spanish Language
▼11%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
3%
1-4 years
40%
5-9 years
19%
10-19 years
26%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 85%
dental benefits
Dental: 69%
vision benefits
Vision: 61%
no benefits
None: 13%
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