Call Center and Customer Service Executive Salary
The average Call Center and Customer Service Executive in the United States can expect to rake in roughly $13.91 per hour. Most workers in this position report high levels of job satisfaction. More than half of Call Center and Customer Service Executives (66 percent) survey participants are women. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Job Description for Call Center and Customer Service Executive
Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.Read More...
An advanced degree may be required by some employers for this position, though not in all cases. The ability to type at a minimum of thirty words-per-minute may also be required, as data entry is a major part of this position. Prospective candidates should have exceptional knowledge of the operation of computer software programs, and well as a predictive dialer system, as these are the tools with which they will work. Candidates should also be able to pass background checks, as they may occasionally need to work with sensitive consumer information.
Call Center and Customer Service Executive Tasks
- Strategize the planning, developing and directing of the call center operations and customer service programs.
- Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.
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Pay by Experience Level for Call Center and Customer Service Executive
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Salaries for the relatively untried average out to around $30K, but survey participants with five to 10 years of experience earn a significantly higher median of $42K. The average pay reported by folks with 10 to 20 years of experience is around $40K. Survey participants who have worked for more than two decades report bringing in $39K on average.