The average Call Center and Customer Service Executive in the United States can expect to rake in roughly $13.91 per hour. Most workers in this position report high levels of job satisfaction. More than half of Call Center and Customer Service Executives (66 percent) survey participants are women. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$29,591 - $162,188
(Median)
$30K
$61K
$160K
MEDIAN: $61,231
10%
50%
90%

Add this chart to your site: 640px    300px

$9.97 - $19.83
(Median)
$10
$14
$20
MEDIAN: $13.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Salary
$29,591 - $162,188  
   
Bonus
$1,205 - $23,672  
Commission
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,612 - $117,656  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 37
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$9.97 - $19.83  
   
Overtime
$10.32 - $31.05  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1,205 - $23,672  
   
Commission
$8,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,612 - $117,656  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 65
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

Read More...

Call Center and Customer Service Executive Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

Customer Care Executive Job Listings

Search for more jobs:

Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Salaries for the relatively untried average out to around $30K, but survey participants with five to 10 years of experience earn a significantly higher median of $42K. The average pay reported by folks with 10 to 20 years of experience is around $40K. Survey participants who have worked for more than two decades report bringing in $39K on average.

Call Center and Customer Service Executive Reviews

What is it like working as a Call Center and Customer Service Executive at Comcast Cable, Inc.?

Call Center and Customer Service Executive in Denver:
"Great place to work."
Pros: I like the challenge of helping people. Technology changes fast and I can help answer questions & repair many issues remotely. The company tries to make it a good work environment.
Cons: There are both customers and employees who don't appriciate the realities of the situation. Customers who are abusive. Employees who take advatage and don't do their job. Both make it harder on everyone who are actually trying to do the right thing.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Employers: Start Here »

Experience Affects Call Center and Customer Service Executive Salaries

Mid-Career
up arrow 26%

Experienced
up arrow 21%

Late-Career
up arrow 19%

National Average
$33,000

Entry-Level
up arrow 9%

Skills That Affect Call Center and Customer Service Executive Salaries

Customer Service
up arrow 3%

Sales
up arrow 1%

National Average
$33,000

Spanish Language
up arrow 16%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
66 %
Male
34 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
18%
10-19 years
23%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 86%
dental benefits
Dental: 71%
medical benefits
Vision: 62%
dental benefits
None: 12%
ADVERTISEMENT