Call Center and Customer Service Executive Salary

Call Center and Customer Service Executives in the United States can expect wages of $13.70 per hour on average. The majority of workers are highly satisfied with their job. Most Call Center and Customer Service Executives survey respondents are women (72 percent). Most report receiving medical coverage from their employers and a strong majority collect dental insurance.

$29,568 - $138,873
(Median)
$30K
$53K
$140K
MEDIAN: $53,263
10%
50%
90%

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$10.03 - $18.44
(Median)
$10
$14
$18
MEDIAN: $13.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$29,568 - $138,873  
   
Bonus
$0.00 - $24,377  
Profit Sharing
$1,500  
Commission
$961 - $17,844  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,044 - $109,374  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 57
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$10.03 - $18.44  
   
Overtime
$5.95 - $29.05  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$0.00 - $24,377  
   
Commission
$961 - $17,844  
Profit Sharing
$1,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,044 - $109,374  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 132
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Job Description for Call Center and Customer Service Executive

Call center customer service executives hold high-level, problem-solving positions in fast-paced work environments; they must have strong communication skills and the ability to think quickly and creatively to solve consumers' problems in a professional manner. These executives are responsible for enacting their companies' standards while providing exemplary service to consumers, and many may telecommute or work solely in offices.

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Call Center and Customer Service Executive Tasks

  • Strategize the planning, developing and directing of the call center operations and customer service programs.
  • Establish and communicate the service standards to the operations so that quality customer satisfaction is achieved.

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Pay by Experience Level for Call Center and Customer Service Executive

Median of all compensation (including tips, bonus, and overtime) by years of experience.


In general, experience and pay appear to be strongly linked; those with more experience usually bring in higher incomes. Folks who are navigating the first five years of their careers have a median salary of approximately $29K in this position. Those who have been around for five to 10 years don't get much more, though; the median salary in that group is $33K. Call Center and Customer Service Executives bring in $37K after working for 10 to 20 years. Survey participants who have worked for more than two decades report bringing in $55K on average.

Related Job Salaries

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Experience Affects Call Center and Customer Service Executive Salaries

Late-Career
up arrow 72%

Experienced
up arrow 18%

Mid-Career
up arrow 3%

National Average
$32,000

Entry-Level
up arrow 9%

Skills That Affect Call Center and Customer Service Executive Salaries

Sales
up arrow 5%

National Average
$32,000

Customer Service
up arrow 1%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 27 votes.

Gender

Female
72 %
Male
28 %

Years of Experience

Less than 1 year
4%
1-4 years
37%
5-9 years
20%
10-19 years
26%
20 years or more
13%

Common Health Benefits

medical benefits
Medical: 84%
dental benefits
Dental: 78%
medical benefits
Vision: 71%
dental benefits
None: 14%
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