Case management assistants are responsible for organization and preparation for incoming court cases and ensuring that files are delivered to the proper recipients. They must create files for personal clients, file paperwork, and create packets to be used at employee meetings, and they also fax and mail paperwork to various people and sources. Case management assistants must also work hard while maintaining a professional appearance and friendly attitude when speaking with county officials, health plan personnel, and various clients, and most have their own office space
A high school diploma and at least two years of administrative support experience are often minimum requirements for this position, and some employers may require an associate's or bachelor's degree. Applicants should also be proficient in Microsoft Office programs to complete files and paperwork. Case management assistants should have strong verbal and written communication skills and be able to establish their own schedules, and online research skills and close attention to detail are also important in this position.
Case Management Assistant Tasks
Assist in Case Management, including work flow, communications, report creation and links with community resources.
Assist with intake, assessment, case plan development, implementation, referral, monitoring and follow-up and maintenance of client records.