Case management coordinators determine patients' need and then match them to appropriate services. The case management coordinator conducts interviews and research to match available programs with individual patients. They must respond to all patient questions and concerns appropriately. A case management coordinator may work in a public health department and determine individuals' eligibility for public health programs, or they may work at a hospital and match patients with the programs and treatments available; case management coordinators also may work with inmates to match inmates with mental health or skills programs for after release.
Interpersonal and analytical skills are important in this position, as the case management coordinator interviews patients to determine certain criteria. Some positions require using an automated computer program to determine matches for patients, so basic computer skills are essential. Properly maintaining patient documents and records is another essential duty for case management coordinators.
Some case management coordinator positions are available for those who have a high school diploma or equivalent and experience in similar positions. However, most positions prefer that the case management coordinator has a bachelor’s degree. Some educational institutions offer a case management program, though a bachelor’s degree in this field is usually not necessary for case management coordinator positions. Previous experience is often essential. This is generally a full-time position that may involve working in an office setting, but may also involve making visits to patients.
Case Management Coordinator Tasks
Recognize Medicare benefits and qualifications for possible residents.
Lead case management meetings to evaluate care plans.
Perform evaluations of residents and organizes therapy, care plans and discharge instructions.
Prepare audits to ensure accurate documentation for Medicare benefit.