Case management specialists are tasked with reviewing and documenting cases and related applications, as well as communicating their research to both internal and external departments. They work with a variety of co-workers, including agents and other case managers in separate departments, and much of their work involves documenting and filing data. They must also be able to adapt to new technologies that are relevant to their work.
Case management specialists work with and evaluate cases for health care facilities, which involves a great deal of data analysis and requires basic knowledge of medical conditions and their outcomes. They must also be able to communicate this data both within and outside of their departments and work directly with clients, so strong verbal and written communication skills are important in this position.
Case management specialists typically work in an office setting, and a high school diploma and knowledge of medical terminology are minimum requirements for this position, while some employers may also require an associate's or bachelor's degree in a relevant field. These specialists usually work during regular business hours, but some flexibility is available as long as deadlines are met.
Case Management Specialist Tasks
Oversee Case Management policy and procedures.
Develop community resource referral relationships.
Review, evaluate, and modify existing and proposed healthcare or social service programs.