Social services case managers are in charge of managing case loads. In this task, they listen to clients' issues and work to met their needs. They engage participants in ways that benefit their employer's social service programs; for this reason, they have outstanding interpersonal skills to communicate effectively with clients and other professionals. Another requirement for this position is the ability to listen closely and empathetically to client concerns. Social service case managers may manage of a group of health professionals; in a managerial role, they must be able to motivate their team to reach organizational goals and most effectively help clients.
Additionally, these case managers develop services or activities that are beneficial to participants, as well as implement behavioral, support, and rehabilitation services. They assist with goal development of case participants and suggest treatment options that fit their needs. Social service case managers also actively participate in staff meetings, receive training on best practices and client-care techniques, and use a computer to keep and update case files. In addition, social service case managers provide follow-up reports for each case and provide information to other case managers as required. Other responsibilities include assisting clients in the application process, handling clinical documentation, and working directly with community members to hear their expectations and establish standards for program procedures. They provide educational materials and implement social programs to address the needs of their client base as well.
A bachelor's degree in social work, social services, or a related field is required for this position; a master's degree may be required or preferred. Previous experience in a similar position may also be preferred. They also should have an advanced knowledge of program eligibility requirements. Social services case managers should also have leadership abilities, be able to multitask effectively, and work well independently and in a team setting.
Case Manager, Social Services Tasks
- Review medical records auditing for admission, improper utilization, resource management or quality inefficiencies.
- Implement treatment and transition procedures to a post medical environment.
- Provide patient oriented case management and discharge planning in many different medical settings.