Many professional gaming facilities employ one or more casino hosts to assist with customer service and building customer loyalty. The host usually works the casino floor or a particular area and interacts with guests in a friendly manner. They must also recognize and interact with "regulars" and members of rewards/VIP programs of the casino, as well as encourage new members to sign up for these programs and return in the future.
Casino hosts are generally responsible for providing hospitality for guests and the casino's service staff. They often circulate through the different areas of the casino to talk to guests and players and ensure that every aspect of service, from delivery of drinks to interacting with dealers and guests, meets or exceeds all expectations.
Casino hosts also serve a valuable marketing function by informing gamers of any specials or events within the casino, including situations that may provide bonus points to members of VIP clubs. They may try to recognize potential new regular members of a bonus club and offer information and assistance on signing up. In some casinos, they may also follow-up on frequent club initiatives with phone calls or e-mail marketing.
Requirements for the position vary by employer, and many casinos require a high school diploma or equivalent with some practical experience in the hospitality industry. Casino hosts must typically demonstrate extroverted personalities and interpersonal skills with a variety of personality types in a professional manner. Most casinos will have a host working the floor throughout daily operations, so those in this position may work at all hours of the day, on weekends, and even holidays.
Casino Host Tasks
Greet guests on the casino floor to foster rapport with familiar guests and establish customer loyalty among new ones.
Coordinate special functions and attend off-property events as a representative of the casino.
Assist guests with reservations or requests.
Develop customer base through club exclusives and amenities promotion.