A claims adjuster trainee works for an insurance company. In can be auto or homeowners insurance. This person trains under senior claims adjusters. There is a lot of one on one interaction with the insurance customer, who is seeking to have a claim paid. The adjuster is the one that determines the value of the claim based on the information submitted by the customer.
The person will work in an office setting and be in charge of documenting all the information submitted by both the customer and senior people working on the claim. The job requires a lot of customer interaction, and many times the customer is under a lot of stress. They have usually suffered an accident or a major loss. The job does not require any specific degree, but a general four-year degree is strongly encouraged. The person also has the potential to advance from trainee to full-time claims adjuster.
The person also needs to have very good negotiation skills regarding the customer and the amount of the claim they have submitted. Patience with people is also a big requirement, as many people think their claim is worth more than what is offered by the insurance company. The job usually runs about 40 hours a week, and the person works a typical 9-5 job. Supervisors include senior claims adjusters and regulators. The insurance business is also highly regulated, so proper documentation is required for all claims. The person in this job must be able to keep up with the documentation.
Claims Adjuster Trainee Tasks
Meet with claimants, witnesses, and officials.
File accurate reports and paperwork.
Investigate, evaluate and settle claims.