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Claims Representative Salary

The average pay for a Claims Representative is $43,909 per year. A skill in Negotiation is associated with high pay for this job. Most people move on to other jobs if they have more than 20 years' experience in this field.
$30,754 - $65,621
(Median)
31K
37K
44K
54K
66K
MEDIAN: $43,908
10%
25%
50%
75%
90%

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$11.01 - $20.86
(Median)
11
13
15
18
21
MEDIAN: $15.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Salary
$30,754 - $65,621  
   
Bonus
$0.00 - $4,882  
Profit Sharing
$496.65 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,721 - $63,988  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 415
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$15$30$45
Hourly Rate
$11.01 - $20.86  
   
Overtime
$16.24 - $44.65  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$30K$60K$90K
Bonus
$0.00 - $4,882  
   
Profit Sharing
$496.65 - $4,932  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,721 - $63,988  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 201
United States (change)

Job Description for Claims Representative

Insurance companies employ claims representatives to work as the main contact for individuals needing to file claims. Claims representatives guide customers through the claims process, assessing their validity and value. Additionally, they usually have the authority to resolve most uncomplicated, non-injury claims. While these professionals must represent their employer's interests, they must be fair to clients and provide excellent customer service to ensure retention. Claims representatives must make claims adjustment assessments according to company guidelines, but they must also make adjustments fit claimants' needs and expectations. They must also answer any relevant customer questions and information.

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Claims Representative Tasks

  • Collect documentation necessary to substantiate claims, noting problems and discrepancies.
  • Contact insurance companies and other third parties to communicate claims and processes, negotiating when appropriate.
  • Analyze and process simple and complex claims in accordance with policies.

Common Career Paths for Claims Representative


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Insurance Claims Representative Job Listings

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Popular Employer Salaries for Claims Representative

Pay by Experience Level for Claims Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Claims Representative Salaries

Late-Career
up arrow 43%

Experienced
up arrow 23%

Mid-Career
up arrow 15%

National Average
$40,000


Skills That Affect Claims Representative Salaries

Negotiation
up arrow 13%

Claim Handling
up arrow 2%

National Average
$40,000

Customer Service
up arrow 3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 129 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
15%
1-4 years
41%
5-9 years
20%
10-19 years
16%
20 years or more
7%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 79%
vision benefits Vision: 66% employee benefits None: 11%