Claim supervisors oversee a staff of service representatives as they do intake on claims that clients present to the company. These supervisors help reduce the backlog of claims, communicate with their employees and clients about claim issues, instruct their employees and clients on the terms of service for insurance policies, and make decisions regarding the nature and validity of claims that are difficult for front-line employees to judge. Claims supervisors are also in charge of monitoring the progress of their staff and reporting that progress to upper management. Additionally, they may also train new subordinates.
Claims Supervisor Tasks
Investigate, evaluate, negotiate, and settle high level claims.
Review claim files to ensure compliance with company policy and quality standards.
Supervise staff making determinations about insurance policy coverage and claims.
Oversee the work of outside vendors, appraisers, and adjusters.