A client relations associate works closely with clients to ensure their satisfaction, making sure clients' needs are being met in a timely and satisfactory manner. In addition, they also help manage team projects, review company protocols, and assist their company in client acquisition. A customer relations associate is often tasked with writing reports and giving updates to not only clients, but to their supervisors as well. Proficiency in multitasking is essential for success, as each day requires managing a number of responsibilities for various clients and company projects.
The majority of the client relations associate's work is done in an indoor setting during regular business hours, and travel may be required. The hierarchy of companies varies, but most associates report to a client relations supervisor and act as the liaison between the client and senior management at the company. At times, weekend work and overtime may be required.
In most instances, a bachelor's degree is required by employers for this position. Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically. Proficiency with basic computer programs is essential to complete written reports and communicate with colleagues and clients. Strong attention to detail is also needed to ensure that clients obtain their desired results.
Client Relations Associate Tasks
Maintain quality relationships with clients, remaining available to offer support.
Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.
Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client.