Client Relations Specialist Salary
Median pay for Client Relations Specialists in the United States is around $41K annually, but employers in New York offer the biggest paychecks; average compensation in that city is approximately $52K. Client Relations Specialists can also look forward to large paychecks in cities like Nashville (+15 percent), Philadelphia (+13 percent), Scottsdale (+7 percent), and Phoenix (+5 percent).
Job Description for Client Relations Specialist
Client relations specialists are required in a variety of fields that provide services or products to clients. Some examples of fields that use client relations specialists are financial institutions, manufacturing companies, medical facilities, and construction companies. This is often a marketing position, in which the specialist will learn about client needs and then suggest products that will benefit them. This may involve following leads or doing research in order to find new clients. Strong writing, verbal, and people skills are important to be able to communicate with clients in a variety of ways.Read More...
The specialist may also come up with ideas for marketing events and help them to come to realize the best way to educate the public as to the company’s offerings. It is important to be familiar with the products or services offered in order to adequately answer customer questions and concerns. When customers are dissatisfied with the services provided, the client relations specialist should try to make the situation right whenever possible, using the resources available to come to an acceptable solution. The specialist should follow up with clients to make sure that they are satisfied in order to ensure a good relationship. Periodically, the specialist may have to come up with a forecast and a sales plan that detail goals and strategies. There may be commission involved in this position, especially if performance is sufficient.
A degree in sales or the field being served may be necessary. Both full-time and part-time positions are usually available. Hours will vary depending on the company, as well as field needs.
Client Relations Specialist Tasks
- Manage information databases and client contact plans to develop each client profile and continually assess and anticipate their needs.
- Provide clients with excellent experience and facilitate client retention by building strong customer-relationships.
- Evaluate client profiles to understand and recommend new product offerings to increase revenue flow.
Client Relations Specialist Job Listings
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Popular Employer Salaries for Client Relations Specialist
Popular Skills for Client Relations Specialist
Survey results show that Client Relations Specialists use a fair number of skills. Most notably, facility with Data Analysis, Oral / Verbal Communication, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 23 percent, 15 percent, and 4 percent, respectively. Skills that seem to negatively impact pay include Sales, Account Management, and Customer Service. Most people who know Customer Relations also know Customer Relationship Management (CRM).
Pay by Experience Level for Client Relations Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $40K on average, but those with five to 10 years of experience enjoy a much bigger median of $41K. Client Relations Specialists see a median salary of $40K after reaching one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn any more than people who have 10 to 20 years under their belts.