Client Relations Specialist Salary
The average salary for Client Relations Specialists in the United States is $41K per year, and pay runs especially high in New York, where the average is $54K. Client Relations Specialists will also find cushy salaries in Nashville (+19 percent), Philadelphia (+12 percent), Scottsdale (+7 percent), and Phoenix (+4 percent). This snapshot results from replies to PayScale's salary survey.
|Salary||$30,818 - $57,449|
|Bonus||$1,085 - $10,119|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$29,119 - $56,243|
|Hourly Rate||$12.15 - $21.39|
|Overtime||$19.13 - $30.64|
|Bonus||$1,085 - $10,119|
|Total Pay (||$29,119 - $56,243|
Job Description for Client Relations Specialist
Client relations specialists are required in a variety of fields that provide services or products to clients. Some examples of fields that use client relations specialists are financial institutions, manufacturing companies, medical facilities, and construction companies. This is often a marketing position, in which the specialist will learn about client needs and then suggest products that will benefit them. This may involve following leads or doing research in order to find new clients. Strong writing, verbal, and people skills are important to be able to communicate with clients in a variety of ways.Read More...
The specialist may also come up with ideas for marketing events and help them to come to realize the best way to educate the public as to the company’s offerings. It is important to be familiar with the products or services offered in order to adequately answer customer questions and concerns. When customers are dissatisfied with the services provided, the client relations specialist should try to make the situation right whenever possible, using the resources available to come to an acceptable solution. The specialist should follow up with clients to make sure that they are satisfied in order to ensure a good relationship. Periodically, the specialist may have to come up with a forecast and a sales plan that detail goals and strategies. There may be commission involved in this position, especially if performance is sufficient.
A degree in sales or the field being served may be necessary. Both full-time and part-time positions are usually available. Hours will vary depending on the company, as well as field needs.
Client Relations Specialist Tasks
- Evaluate client profiles to understand and recommend new product offerings to increase revenue flow.
- Provide clients with excellent experience and facilitate client retention by building strong customer-relationships.
- Manage information databases and client contact plans to develop each client profile and continually assess and anticipate their needs.
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Popular Skills for Client Relations Specialist
Client Relations Specialists report using a wide range of professional skills. Most notably, facility with Data Analysis, Oral / Verbal Communication, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 22 percent, 15 percent, and 4 percent, respectively. At the other end of the pay range are skills like Sales, Account Management, and Customer Service. Those familiar with Customer Relations also tend to know Customer Relationship Management (CRM).
Pay by Experience Level for Client Relations Specialist
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Average salaries for inexperienced employees average out to around $40K, but folks who have five to 10 years of experience earn a higher median of $41K. Client Relations Specialists with one to two decades of relevant experience report an average salary of approximately $43K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $40K on average.
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Key Stats for Client Relations Specialist
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based on 23 votes.