Client Relationship Manager Salary
Job Description for Client Relationship Manager
A client relations manager is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients. They interact with many different members of the client's team to organize and execute plans that ensure mutual profit. They also must build trust as a liaison between - and advisor to - the company and the clients, which will help create opportunities for all parties involved. In many instances, the client relations manager may be assigned secondary tasks such as accounts management. The client relations manager works primarily in an office environment, but are also asked to travel to meet with clients.Read More...
These managers hold a primary role in establishing a strong sales relationship with vendors and clients. For this reason, the client relations manager must have exemplary personal skills and a personable demeanor, as well as a deep understanding of mutual goals and individual issues; they must also take a proactive approach to problem solving. Time management skills are also necessary to juggle what will likely be an inconsistent and fluid schedule.
As with most professional jobs in sales management, a client relations manager applicant generally must hold a bachelor's degree in a business-related field such as marketing or management. In addition, the applicant ideally has a solid background in customer service or sales. Knowledge relevant to specific aspects of their industry is also vital, and the client relations manager is required to keep abreast of new industry developments that will have an effect on internal operations andthe company-client relationship.
Client Relationship Manager Tasks
- Manages the customer service operations, which deals directly with customers and is the first point of contact.
- Develops, tracks and reports key performance measurements for the unit.
- Develops and implements process and procedures to improve operational efficiency.
- Oversees cross functional work areas targeted to resolve issues raised by customers.
Common Career Paths for Client Relationship Manager
Client Relationship Managers sometimes assume positions such as Business Development Directors. That role pays $112K per year on average. When Client Relationship Managers are ready for the next step in their careers, they often become Relationship Managers or Business Development Managers. Those roles pay an additional $11K and $20K, respectively.
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Popular Employer Salaries for Client Relationship Manager
International Business Machines (IBM) Corp. leads the field in terms of pay, with a median salary of $123K.
Relative to other names in the field, compensation is very low at Professional Research Consultants — the median salary comes to just $46K, 166 percent less than the top paying company.
Popular Skills for Client Relationship Manager
Survey takers working as Client Relationship Managers report using a large range of professional skills. Most notably, facility with Oral / Verbal Communication, Business Development, and Sales are correlated to pay that is significantly above average, leading to increases of 57 percent, 6 percent, and 4 percent, respectively. Those listing Accounts Receivable as a skill should be prepared for drastically lower pay. Scheduling and Customer Service also typically command lower compensation. Those familiar with Client Interaction also tend to know Account Management and Project Management.
Pay by Experience Level for Client Relationship Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Client Relationship Managers with a lot of experience tend to enjoy higher earnings. The average worker who claims fewer than five years of experience earns around $50K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $63K. People with 10 to 20 years of experience make an average of about $76K in this role. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $89K.
Pay Difference by Location
Home to some of the best pay for Client Relationship Managers, Denver offers exceptional salaries, 46 percent above the national average. Client Relationship Managers can also look forward to large paychecks in cities like Boston (+44 percent), Washington (+42 percent), Los Angeles (+30 percent), and New York (+30 percent). Client Relationship Managers in Omaha take home the lowest salaries, earning a whopping 20 percent less than the national average.