Client Service Coordinator Salary
The average Client Service Coordinator in the United States earns approximately $14.24 per hour. The company is the main element affecting pay for this group — geography and tenure are driving factors as well. Job satisfaction is reported as high by the vast majority of workers. Not all workers are lucky enough to have benefits; in fact, close to one-fourth are without coverage. Medical insurance is claimed by a strong majority and dental insurance is reported by more than half. Client Service Coordinators who responded to the questionnaire are largely women, dominating at 87 percent. The data in this summary comes from the PayScale salary survey.
|Salary||$30,756 - $54,963|
|Bonus||$618 - $5,817|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$24,560 - $50,732|
|Hourly Rate||$10.49 - $19.28|
|Overtime||$14.27 - $30.45|
|Bonus||$618 - $5,817|
|Total Pay (||$24,560 - $50,732|
Job Description for Client Service Coordinator
Client service coordinators are responsible for coordinating client service interactions on behalf of their organization. They are in charge of ensuring their organization provides excellent client service to increase brand loyalty and overall satisfaction. They update company procedures as needed and escalate client issues as required. Client service coordinators identify and analyze possible solutions to client inquiries while displaying professionalism and friendliness.Read More...
Client service coordinators also conduct client assessments to measure company performance and client satisfaction standards, respond promptly to client complaints, and follow a plan of action to satisfy any additional questions. In addition, they are in charge of re-evaluating the appropriateness of referrals to other companies, as well as receiving and processing additional documentation to verify eligibility for programs as needed. These coordinators create detailed reports based on their findings and present their progress to the client service supervisor in their department.
A high school diploma or equivalent is required for this position. In addition, previous experience in a client service coordinator capacity may be required or preferred. Client service coordinators must be organized individuals that can multitask on a variety of client interactions and projects. They also should have advanced interpersonal skills to interact with other coordinator in order to reach all organizational objectives in a timely manner. In addition, they must be able to work effectively on their own with minimal supervision.
Client Service Coordinator Tasks
- Maintain quality relationships with clients, remaining available to offer support.
- Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.
- Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client.
Popular Employer Salaries for Client Service Coordinator
Banfield, The Pet Hospital offers the least pay with a median salary of $26K; furthermore, salaries there max out at only $35K.
Pay by Experience Level for Client Service Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Client Service Coordinators — those with more experience do not necessarily bring in higher earnings. During their first five years in the workforce, individuals in this position earn $34K on average. Survey participants with five to 10 years under their belts see an only a slightly bigger average of $36K. Client Service Coordinators claiming one to two decades of experience make an estimated median of $40K. Survey participants who have spent more than 20 years on the job report a predictably higher median income of $43K, demonstrating that compensation is roughly commensurate with experience in the end.
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Key Stats for Client Service Coordinator
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