Client Service Coordinator Salary
Client Service Coordinators in the United States take home an average $14.39 per hour. Compensation for this group is mainly affected by the particular firm, but geography and tenure are influential factors as well. Women account for the majority of Client Service Coordinators who took the survey — 87 percent to be exact. Most Client Service Coordinators like their work and job satisfaction is high. Health benefits are not enjoyed by everyone in this line of work, and roughly a fourth lack any coverage at all. Medical benefits are reported by a strong majority and dental coverage is claimed by more than half. The numbers in this rundown were provided by PayScale's salary survey participants.
Job Description for Client Service Coordinator
Client service coordinators are responsible for coordinating client service interactions on behalf of their organization. They are in charge of ensuring their organization provides excellent client service to increase brand loyalty and overall satisfaction. They update company procedures as needed and escalate client issues as required. Client service coordinators identify and analyze possible solutions to client inquiries while displaying professionalism and friendliness.Read More...
Client service coordinators also conduct client assessments to measure company performance and client satisfaction standards, respond promptly to client complaints, and follow a plan of action to satisfy any additional questions. In addition, they are in charge of re-evaluating the appropriateness of referrals to other companies, as well as receiving and processing additional documentation to verify eligibility for programs as needed. These coordinators create detailed reports based on their findings and present their progress to the client service supervisor in their department.
A high school diploma or equivalent is required for this position. In addition, previous experience in a client service coordinator capacity may be required or preferred. Client service coordinators must be organized individuals that can multitask on a variety of client interactions and projects. They also should have advanced interpersonal skills to interact with other coordinator in order to reach all organizational objectives in a timely manner. In addition, they must be able to work effectively on their own with minimal supervision.
Client Service Coordinator Tasks
- Coordinate information flow from client through the organization and back to the client.
- Create, develop, and maintain client files and ensure questions are routed to the appropriate team member.
- Assist with meeting and event planning for established and new clients.
- Assemble documentation like services offered, policy or product summaries, presentations, etc. for clients and internal teams.
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Popular Employer Salaries for Client Service Coordinator
Banfield, The Pet Hospital offers the least pay with a median salary of $26K; furthermore, salaries there max out at only $35K.
Pay by Experience Level for Client Service Coordinator
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Client Service Coordinators, more experience in the field does not usually mean bigger paychecks. Individuals who have worked for fewer than five years bring in approximately $34K on average. Those in the five-to-10 year range can expect an average that is only a touch bigger at $36K. Client Service Coordinators see a median salary of $40K after reaching one to two decades on the job. Client Service Coordinators who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $45K.