Client Service Coordinator Hourly Rate

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 32 Client Service Coordinator votes.
national salary data
National Pay Data
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.49 - $19.58  
   
Overtime
$16.60 - $30.56  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$608 - $5,918  
   
Commission
$2,037  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,531 - $50,960  
Country: United States | Currency: USD | Updated: 4 Feb 2017 | Individuals Reporting: 208

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Job Description for Client Service Coordinator

Client service coordinators are responsible for coordinating client service interactions on behalf of their organization. They are in charge of ensuring their organization provides excellent client service to increase brand loyalty and overall satisfaction. They update company procedures as needed and escalate client issues as required. Client service coordinators identify and analyze possible solutions to client inquiries while displaying professionalism and friendliness.

Client service coordinators also conduct client assessments to measure company performance and client satisfaction standards, respond promptly to client complaints, and follow a plan of action to satisfy any additional questions. In addition, they are in charge of re-evaluating the appropriateness of referrals to other companies, as well as receiving and processing additional documentation to verify eligibility for programs as needed. These coordinators create detailed reports based on their findings and present their progress to the client service supervisor in their department.

A high school diploma or equivalent is required for this position. In addition, previous experience in a client service coordinator capacity may be required or preferred. Client service coordinators must be organized individuals that can multitask on a variety of client interactions and projects. They also should have advanced interpersonal skills to interact with other coordinator in order to reach all organizational objectives in a timely manner. In addition, they must be able to work effectively on their own with minimal supervision.
Client Service Coordinator Tasks
  • Coordinate information flow from client through the organization and back to the client.
  • Create, develop, and maintain client files and ensure questions are routed to the appropriate team member.
  • Assist with meeting and event planning for established and new clients.
  • Assemble documentation like services offered, policy or product summaries, presentations, etc. for clients and internal teams.

Key Stats

Gender

Female
87 %
Male
13 %
Hourly Rate
$11 - $16
Hourly Rate
$10 - $18

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 28 votes.
Less than 1 year
7%
1-4 years
57%
5-9 years
19%
10-19 years
12%
20 years or more
5%

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