Client service coordinators are responsible for coordinating client service interactions on behalf of their organization. They are in charge of ensuring their organization provides excellent client service to increase brand loyalty and overall satisfaction. They update company procedures as needed and escalate client issues as required. Client service coordinators identify and analyze possible solutions to client inquiries while displaying professionalism and friendliness.
Client Service Coordinator Tasks
Assist with meeting and event planning for established and new clients.
Assemble documentation like services offered, policy or product summaries, presentations, etc. for clients and internal teams.
Coordinate information flow from client through the organization and back to the client.
Create, develop, and maintain client files and ensure questions are routed to the appropriate team member.