Client Service Executive Salary
Job Description for Client Service Executive
Client service executives act as a liaison between external customers and internal departments for their organization. They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve customer concerns. They perform situation analysis to make informed decisions that benefit their client and company, as well as work with other executives to reach all organization objectives.Read More...
Client service executives must respond promptly to client inquiries in a courteous and professional manner, and they also conduct presentations for management as requested. Additionally, these executives help develop support and sales strategies, identify efficiency issues, and make sure case management workflows are resolved promptly. They also review contracts to ensure they meet client expectations and help ensure client issues are resolved promptly. Client service executives must prioritize client cases and escalate issues as needed to other departments, as well as work with support teams to increase customer satisfaction and brand recognition. In all tasks, these executives must follow company procedures to respect client privacy.
Generally, they report their progress to the client service manager or supervisor in their department.
A high school diploma is needed for this position. Previous experience in a customer service environment may be preferred. Client service executives must be quick learners who are able to multitask effectively on a variety of requests. They should work well under pressure, meet deadlines, and be effective communicators as well.
Client Service Executive Tasks
- Work with clients in support of new business opportunities, client service, and sales programs.
- Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.
- Ensure company-wide consistency in client service and sales procedures.
- Utilize product solutions and marketing teams to refine service offerings.
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Pay by Experience Level for Client Service Executive
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For many Client Service Executives, experience and pay levels seem to be correlated; more years in the business generally lead to more money. People who have worked for fewer than five years bring home $52K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $66K. Between one and two decades on the job, average salaries pass the six-figure mark at around $104K. Client Service Executives who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $129K.
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