Client service executives act as a liaison between external customers and internal departments for their organization. They interact with clients through email, telephone, and in-person meetings, as well as interact with other employees to resolve customer concerns. They perform situation analysis to make informed decisions that benefit their client and company, as well as work with other executives to reach all organization objectives.
Client Service Executive Tasks
Ensure company-wide consistency in client service and sales procedures.
Utilize product solutions and marketing teams to refine service offerings.
Work with clients in support of new business opportunities, client service, and sales programs.
Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.