A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.
Client Service Manager Tasks
Develop a training program that includes group training on-demand.
Manage and supervise the client services unit.
Develops, tracks and reports key performance measurements for the unit.
Manage the assignment of work to team members while maintaining an appropriate load balance.