Client Service Manager Salary

For Client Service Managers, annual average wages total $55K per year. Cash earnings for Client Service Managers — which occasionally include more than $12K from bonuses and more than $9K from profit sharing — stretch from around $36K to approximately $91K. The most influential factor affecting pay for this group is the specific employer, though the particular city and experience level have a (lesser) impact as well. The majority of Client Service Managers (69 percent) who took the survey are female. Most Client Service Managers like their work and job satisfaction is high. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The numbers in this rundown were provided by PayScale's salary survey participants.
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$37,847 - $86,540
(Median)
$38K
$55K
$87K
MEDIAN: $54,977
10%
50%
90%

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$12.59 - $25.34
(Median)
$13
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$37,847 - $86,540  
   
Bonus
$0.00 - $12,222  
Profit Sharing
$170.00 - $8,785  
Commission
$986 - $27,369  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,392 - $91,028  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,688
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.59 - $25.34  
   
Overtime
$15.00 - $36.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,222  
   
Commission
$986 - $27,369  
Profit Sharing
$170.00 - $8,785  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,392 - $91,028  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 188
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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Client Service Managers who go on to become Directors of Operations may see their salaries climb quite a bit. Median pay for Directors of Operations is $88K annually. It is quite typical for Client Service Managers to transition into roles as Client Services Directors or Managers of Client Services, where reported median earnings are $32K and $2K higher per year.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Well-known firms with a reputation for hiring numerous Client Service Managers include Willis North America, Inc., Bayada, Ameriprise Financial, Inc., Willis Group Ltd, and The Nielsen Company. Employees of The Nielsen Company can expect to make the most, with the company offering a median salary of $89K; however, pay is widely dispersed from bottom to top, ranging from $68K to $120K. Fidelity Investments, Thomson Reuters, and AC Nielsen Corp also offer top salaries for Client Service Managers. Workers at these firms can expect to earn about $76K, $74K, and $74K, respectively.

Other low-paying employers include Bayada at $42K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $61K.

Popular Skills for Client Service Manager


Client Service Managers seem to wield many skills on the job. Most notably, facility with Business Analysis, Account Sales, and Data Analysis are correlated to pay that is significantly above average, leading to increases of 41 percent, 23 percent, and 22 percent, respectively. Skills that pay less than market rate include Budget Management, Customer Service, and Microsoft Office. Most people skilled in Client Interaction are similarly competent in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Client Service Managers, extensive experience does not lead to significantly more money. The average inexperienced worker earns $48K, and someone who has worked for five to 10 years can expect a bigger median salary of $56K. Client Service Managers see a median salary of $67K after reaching one to two decades on the job. People who have worked for more than 20 years report a median income of $68K, which is barely higher than the median for folks with 10 to 20 years of experience.

Pay Difference by Location

National Average: $54,664

Larger city markers indicate a job is popular in that location.

For Client Service Managers, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Client Service Managers will also find cushy salaries in Boston (+23 percent), New York (+23 percent), Los Angeles (+21 percent), and Phoenix (+18 percent). Client Service Managers in St. Louis make 20 percent less than the national average, proving that location is a major factor in pay.

Related Job Salaries

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Experience Affects Client Service Manager Salaries




National Average
$55,000


Skills That Affect Client Service Manager Salaries

Business Analysis
up arrow 41%

Account Sales
up arrow 23%

Data Analysis
up arrow 22%


Problem Solving
up arrow 3%

Account Management
up arrow 3%

Operations Management
up arrow 1%

Client Interaction
0%

Customer Relationship Management (CRM)
0%

National Average
$55,000

Insurance
up arrow 3%

Customer Relations
up arrow 4%




Budget Management
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 369 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
28%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
medical benefits
Vision: 60%
dental benefits
None: 17%
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