Client Service Manager Salary

Client Service Managers in the United States take home approximately $55K per year on average. Final cash compensation to Client Service Managers varies from around $36K to approximately $91K; choice pay grades include potential for bonuses and profit sharing as high as $12K and $8K, respectively. The company is the main element affecting pay for this group — the particular city and experience level are driving factors as well. Most Client Service Managers like their work and job satisfaction is high. Women account for the majority of Client Service Managers who responded to the questionnaire — 68 percent to be exact. Medical benefits are awarded to a large number, and a fair number earn dental coverage. The data for this synopsis comes from respondents who took the PayScale salary survey.
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$37,605 - $86,270

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$12.24 - $25.07

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$37,605 - $86,270  
   
Bonus
$0.00 - $12,150  
Profit Sharing
$193.92 - $8,243  
Commission
$489.36 - $27,575  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,814 - $90,563  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 1,488
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.24 - $25.07  
   
Overtime
$15.10 - $35.42  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,150  
   
Commission
$489.36 - $27,575  
Profit Sharing
$193.92 - $8,243  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,814 - $90,563  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 181
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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Client Service Managers may progress into high-paying roles like Director of Operations, where median compensation is $88K annually. Client Service Managers typically move into roles as Client Services Directors or Managers of Client Services, and those positions pay $32K more and $2K more, respectively.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Client Service Managers flock to Willis North America, Inc., Bayada, Ameriprise Financial, Inc., The Nielsen Company, and Moneta Group, highly regarded companies that employ a generous number of people in this profession. The biggest paychecks can be found at The Nielsen Company — the median salary there is $89K; however, employees are subject to a wide range in pay, with the lowest salaries sitting near $68K and highest ones in the neighborhood of $120K. Other leaders in compensation levels are Fidelity Investments at $76K, Thomson Reuters at $71K, and The Bank of New York Mellon Corporation (BNY Mellon), where Client Service Managers annually earn $64K.

Other low-paying employers include Bayada at $41K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $59K.

Popular Skills for Client Service Manager


Client Service Managers seem to require a rather large skill set. Most notably, facility with Account Sales, Data Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 30 percent, 22 percent, and 12 percent, respectively. At the other end of the pay range are skills like Customer Service, Microsoft Office, and Microsoft Excel. Most people skilled in Client Interaction are similarly competent in Problem Solving and Project Management. The majority of those who know Customer Relationship Management also know Project Management and Problem Solving.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. The average worker who claims fewer than five years of experience earns around $47K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $56K. Client Service Managers with one to two decades of relevant experience report an average salary of approximately $67K. Client Service Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $68K on average.

Pay Difference by Location


For Client Service Managers, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Client Service Managers will also find cushy salaries in New York (+23 percent), Boston (+22 percent), Los Angeles (+19 percent), and Phoenix (+18 percent). With compensation 20 percent below the national average, St. Louis is not known for hefty paychecks and actually represents the lowest-paying market. Workers in Charlotte and Minneapolis earn salaries that trail the national average for those in this profession (6 percent less and 3 percent less, respectively).

Related Job Salaries

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Experience Affects Client Service Manager Salaries




National Average
$54,000


Skills That Affect Client Service Manager Salaries

Account Sales
up arrow 30%

Data Analysis
up arrow 22%




Operations Management
up arrow 2%

Client Interaction
up arrow 1%

Customer Relationship Management (CRM)
up arrow 1%

National Average
$54,000

Customer Relations
up arrow 1%

Insurance
up arrow 1%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 340 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
30%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 16%
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