Median pay for Client Service Managers in the United States lies in the neighborhood of $55K annually. Including potential for bonuses, profit sharing and commission — peaking near $15K, $12K, and $18K, respectively — total cash payment to Client Service Managers can bottom out near $37K or top out at around $90K. Earnings for this group are mostly affected by the particular firm, followed by geography and years of experience. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. Job satisfaction for Client Service Managers is high. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$38,393 - $85,854
$38K
$55K
$86K
MEDIAN: $55,292
10%
50%
90%

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$12.65 - $26.68
$13
$18
$27
MEDIAN: $18.16
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$38,393 - $85,854  
   
Bonus
$502 - $14,781  
Profit Sharing
$192.71 - $11,836  
Commission
$3,835 - $18,262  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,827 - $90,168  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,292
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$12.65 - $26.68  
   
Overtime
$15.94 - $59.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$502 - $14,781  
   
Commission
$3,835 - $18,262  
Profit Sharing
$192.71 - $11,836  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,827 - $90,168  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 139

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.
  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.

Common Career Paths for Client Service Manager


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Client Service Managers who advance into the role of a Director of Operations are fairly uncommon. Directors of Operations on average earn $89K per year. The most common next step for a Client Service Manager is to become a Client Services Director or a Manager of Client Services. The former position pays an additional $32K per year on average, and the latter position pays $2K more per year.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Willis North America, Inc., Willis Group Ltd, Thomson Reuters, Arthur J. Gallagher & Company, and Centria are among the top companies that take on many Client Service Managers. Heading up the field in terms of compensation, The Nielsen Company offers the most; Client Service Managers earn $79K on average there. Those in search of high salaries should also consider Fidelity Investments, Thomson Reuters, and AC Nielsen Corp, top-paying firms where Client Service Managers rake in a respectable $77K, $74K, or $74K, respectively.

A few other companies with smaller-than-average paychecks include Moneta Group ($41K), Centria ($43K), and Solium Capital ($44K).

Popular Skills for Client Service Manager


Client Service Managers seem to exploit a large range of skills on the job. Most notably, facility with Account Sales, Data Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 21 percent, 8 percent, and 7 percent, respectively. At the other end of the pay range are skills like Budget Management and Customer Relations. Those familiar with Client Interaction also tend to know Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


More years of relevant experience do not necessarily translate to higher paychecks. Survey participants with less than five years' experience pocket $49K on average, but those with five to 10 years of experience enjoy a much bigger median of $58K. Client Service Managers see a median salary of $64K after reaching one to two decades on the job. Client Service Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $67K on average.

Pay Difference by Location

National Average: $55,328

Larger city markers indicate a job is popular in that location.

With a pay rate for Client Service Managers that is 39 percent greater than the national average, Seattle offers a comfortable salary for those in this profession. Client Service Managers can also look forward to large paychecks in cities like Los Angeles (+31 percent), San Francisco (+30 percent), New York (+20 percent), and Houston (+17 percent). Those in the field find the lowest salaries in Austin, 18 percent below the national average. Employers pay around 5 percent less in Tampa and 4 percent less in St. Louis, below-median salaries for those in this field.

Related Job Salaries

Key Stats for Client Service Manager

Gender

Female
70 %
Male
30 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 229 votes.
037
Less than 1 year
2%
1-4 years
37%
5-9 years
24%
10-19 years
26%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Service Manager Salaries




National Average
$55,000


Skills That Affect Client Service Manager Salaries

Account Sales
up arrow 21%








Microsoft Excel
0%

Insurance
0%

National Average
$55,000





Budget Management
up arrow 11%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 229 votes.

Gender

Female
70 %
Male
30 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
24%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 63%
dental benefits
None: 18%
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