Client Service Manager Salary (United States)

Pay for Client Service Managers in the United States sits in the ballpark of $53,567 per year. Compensation ranges from $35,023 on the low end to $90,612 per year on the high end. Including potential for bonuses, profit sharing and commission—peaking near $11,538, $8,243, and $21K, respectively—total cash payment to Client Service Managers can bottom out near $35,023 or top out at around $90,612. While geography and tenure impact pay for this group, the particular firm is the most influential factor. Medical benefits are awarded to a solid majority, and most earn dental coverage. The majority of workers are highly satisfied with their job. The numbers for this synopsis were furnished by individuals who completed PayScale's salary questionnaire.
Client Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,067 - $85,444
(Median)
36K
54K
70K
85K
MEDIAN: $54,305
10%
50%
75%
90%
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Client Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.70 - $25.01
(Median)
13
15
17
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$36,067 - $85,444  
   
Bonus
$0.00 - $11,538  
Profit Sharing
$507 - $8,243  
Commission
$973 - $20,542  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,023 - $90,612  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,298
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.70 - $25.01  
   
Overtime
$17.11 - $37.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,538  
   
Commission
$973 - $20,542  
Profit Sharing
$507 - $8,243  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,023 - $90,612  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 150
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.
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Client Service Manager Tasks
  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager

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Client Service Managers who assume a position such as a Client Services Director—while uncommon—may get paid an extra $33K per year. Client Service Managers moving up in their career tend to step into positions as Client Services Managers or Client Relationship Managers, where paychecks increase by $2,736 or $9,331 per year.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager

Fidelity Investments leads the field in terms of pay, with a median salary of $80,000.
Earnings fall especially short at Moneta Group, where the median salary of $39,367 is the lowest in the field, less than half of the top paying employer's rate. Also approaching the lower end are Bayada at $41,389 and Willis North America, Inc. at $56,000.

Popular Skills for Client Service Manager

Client Service Managers seem to wield many skills on the job. Most notably, skills in Account Management, Project Management, Problem Solving, and Insurance are correlated to pay that is above average, with boosts of 14 percent, 12 percent, 6 percent, and 6 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Customer Service, Microsoft Office, and Microsoft Excel. It is often found that people who know Client Interaction are also skilled in Problem Solving and Project Management. Skill sets containing Customer Relationship Management (CRM) also tend to include Project Management and Problem Solving.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Client Service Managers with a lot of experience do not necessarily enjoy higher salaries, as pay increases are mainly incremental. Starting out, salaries are typically $46K, which grows to $56K after five to 10 years. After 10 to 20 years, compensation comes in at $65K. Salaries grow more slowly as Client Service Managers approach the 20-year mark, when the pay stabilizes at $69K. Experienced employees who have 10-20 years of experience make up about one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent. More than half of the workforce has between one and nine years of experience.

Pay Difference By Location

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Los Angeles
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San Diego
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Houston
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Miami
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Minneapolis
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Philadelphia
0%
National Average
$54,000
up arrow 24%
Larger circles over a city indicate a job is popular in that location.
Client Service Managers will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 42 percent. Other urban areas shelling out big bucks include New York, Boston, Los Angeles, and Phoenix, where Client Service Managers typically earn around 38 percent, 35 percent, 20 percent, and 19 percent more than usual. One of the biggest compensable factors for Client Service Managers is geography, with workers in St. Louis earning a whopping 24 percent below the national average.

Related Job Salaries

Experience Affects Client Service Manager Salaries

National Average
$54,000

Skills That Affect Client Service Manager Salaries

Operations Management
up arrow 3%
Insurance
up arrow 3%
Client Interaction
up arrow 2%
Customer Relationship Management (CRM)
0%
National Average
$54,000
Customer Relations
up arrow 1%
Microsoft Excel
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 389 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
31%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 16%
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