Client Service Manager Salary (United States)

Client Service Managers in the United States usually make around $53,567 annually. Compensation generally starts at $35,023 and does not exceed $90,612 per year. The range in cash compensation to Client Service Managers (largely between $36,067 and $85,444) includes potential earnings of $11,538 from bonuses, $8,243 from profit sharing, and commissions of $21K in exceptional cases. While the particular city and tenure impact pay for this group, the particular firm is the most influential factor. Generous benefits are a perk in this profession; most claim both medical and dental insurance and more than half get vision coverage. Job satisfaction for Client Service Managers is high. The data in this summary comes from the PayScale salary survey.
Client Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,067 - $85,444
(Median)
36K
54K
70K
85K
MEDIAN: $54,305
10%
50%
75%
90%
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Client Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.70 - $25.01
(Median)
13
15
17
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$36,067 - $85,444  
   
Bonus
$0.00 - $11,538  
Profit Sharing
$507 - $8,243  
Commission
$973 - $20,542  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,023 - $90,612  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,298
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.70 - $25.01  
   
Overtime
$17.11 - $37.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,538  
   
Commission
$973 - $20,542  
Profit Sharing
$507 - $8,243  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,023 - $90,612  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 150
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.
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Client Service Manager Tasks
  • Manages the customer service operations, which deals directly with customers and is the first point of contact.
  • Develops, tracks and reports key performance measurements for the unit.
  • Develops and implements process and procedures to improve operational efficiency.
  • Oversees cross functional work areas targeted to resolve issues raised by customers.

Common Career Paths for Client Service Manager

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Client Service Managers who advance into the role of a Client Services Director—while rather uncommon—bring in an extra $33K per year. When Client Service Managers are ready for the next step in their career, they often become Client Services Managers or Client Relationship Managers, where they can expect an additional $2,736 or $9,331 per year.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager

Fidelity Investments offers the largest salaries in town—$80,000 on average.
Moneta Group employees cannot expect much in terms of compensation—the median salary amounts to only $39,367, less than half of the top paying employer's rate. Bayada and Willis North America, Inc. also scrape the bottom of the pay scale, with typical earnings hovering around $41,389 and $56,000.

Popular Skills for Client Service Manager

Client Service Managers seem to require a rather large skill set. Most notably, skills in Account Management, Project Management, Problem Solving, and Insurance are correlated to pay that is above average, with boosts of 14 percent, 12 percent, 6 percent, and 6 percent, respectively. At the other end of the pay range are skills like Customer Service, Microsoft Office, and Microsoft Excel. Most people who know Customer Relationship Management (CRM) also know Project Management and Problem Solving. Most people who know Client Interaction also know Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Client Service Managers, experience is not a major factor in determining pay, and incremental pay growth is standard. Starting out, salaries fall in the $46K range but grow to $56K after five to 10 years. Between 10 and 20 years, pay reaches $65K. The 20-year mark seems to bring slower salary growth, and Client Service Managers at this tenure level tend to see their incomes plateau to $69K. Experienced employees who have 10-20 years of experience make up 26 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 2 percent, and senior people with more than 20 years under their belt fill out the remaining less than 10. In this field, workers tend to have anywhere from one to nine years of experience—of those surveyed, a majority land within this range.

Pay Difference By Location

up arrow 38%
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Los Angeles
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San Diego
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Houston
up arrow 11%
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Miami
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Minneapolis
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Philadelphia
0%
National Average
$54,000
up arrow 24%
Larger circles over a city indicate a job is popular in that location.
For those looking to make money, Client Service Managers in San Francisco enjoy an exceptional pay rate, 42 percent above the national average. Also paying near the top of the field are New York, Boston, Los Angeles, and Phoenix, where Client Service Managers annually earn 38 percent, 35 percent, 20 percent, and 19 percent more than the national average. One of the biggest compensable factors for Client Service Managers is geography, with workers in St. Louis earning a whopping 24 percent below the national average.

Related Job Salaries

Experience Affects Client Service Manager Salaries

National Average
$54,000

Skills That Affect Client Service Manager Salaries

Operations Management
up arrow 3%
Insurance
up arrow 3%
Client Interaction
up arrow 2%
Customer Relationship Management (CRM)
0%
National Average
$54,000
Customer Relations
up arrow 1%
Microsoft Excel
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 389 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
31%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 16%
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