Client Service Manager Salary
Job Description for Client Service Manager
A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.Read More...
Communication is essential in this job, so a clear, effective communication style is necessary. The ability to work as part of a team - including as a leader - is important, as is the ability to analyze subordinates' performance and offer guidance. In terms of education and experience, a minimum of a bachelor's degree in management is typically expected, as well as five years of relevant experience.
Client Service Manager Tasks
- Develops, tracks and reports key performance measurements for the unit.
- Manage the assignment of work to team members while maintaining an appropriate load balance.
- Develop a training program that includes group training on-demand.
- Manage and supervise the client services unit.
Common Career Paths for Client Service Manager
Though not the most common occurrence, Client Service Managers sometimes become Directors of Operations, where the average income is $88K per year. Client Services Directors or Managers of Client Services are common next-step roles for Client Service Managers moving up in their careers; annual pay for Client Services Directors is $32K higher on average, and it's $2K higher for Managers of Client Services.
Client Service Manager Job Listings
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Popular Employer Salaries for Client Service Manager
Known for taking on a considerable number of Client Service Managers, Willis North America, Inc., Willis Group Ltd, Thomson Reuters, Centria, and Arthur J. Gallagher & Company are leading firms in the industry. The Nielsen Company leads the field in terms of pay, with a median salary of $79K. Other employers shelling out big bucks include Fidelity Investments, Thomson Reuters, and AC Nielsen Corp, where Client Service Managers typically earn around $77K, $74K, or $74K, respectively.
Workers at Moneta Group, Centria, and Ameriprise Financial, Inc. also face smaller salaries than the rest of the field — average earnings for these employers come to $42K, $43K, and $50K respectively.
Popular Skills for Client Service Manager
Client Service Managers seem to wield many skills on the job. Lucky workers who know Account Sales can expect a significant pay bump, scoring salaries 21 percent above average. Data Analysis and Project Management are also correlated to pay that is above average, with increases between 8 percent and 21 percent. Skills that pay less than market rate include Budget Management, People Management, and Customer Relations. It is often found that people who know Client Interaction are also skilled in Problem Solving and Project Management.
Pay by Experience Level for Client Service Manager
Median of all compensation (including tips, bonus, and overtime) by years of experience.
For Client Service Managers, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $49K, but folks who have racked up five to 10 years see a notably higher median of $58K. Client Service Managers see a median salary of $64K after reaching one to two decades on the job. Client Service Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $68K.
Pay Difference by Location
For those looking to make money, Client Service Managers in Seattle enjoy an exceptional pay rate, 38 percent above the national average. Client Service Managers will also find cushy salaries in Los Angeles (+31 percent), San Francisco (+28 percent), Denver (+23 percent), and New York (+18 percent). Client Service Managers in Austin make 22 percent less than the national average, proving that location is a major factor in pay. Employers in Charlotte and Tampa also lean toward paying below-median salaries (6 percent lower and 5 percent lower, respectively).
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Key Stats for Client Service Manager
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