For Client Service Managers, annual average wages total $55K per year. Total cash compensation to Client Service Managers approaches anywhere from $37K on the lower end to $89K on the higher end; in exceptional cases, this can include more than $15K from bonuses and upwards of $12K from profit sharing. The most influential factor affecting pay for this group is the particular firm, though the particular city and tenure have a (lesser) impact as well. Client Service Managers survey participants are largely women, dominating at 69 percent. Work is enjoyable for Client Service Managers, who typically claim high levels of job satisfaction. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the larger part. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$38,378 - $85,722
$38K
$55K
$86K
MEDIAN: $55,287
10%
50%
90%

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$12.34 - $26.56
$12
$18
$27
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$30K$60K$90K
Salary
$38,378 - $85,722  
   
Bonus
$498.89 - $14,663  
Profit Sharing
$202.73 - $11,745  
Commission
$2,948 - $32,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,849 - $89,418  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 1,275
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20$40$60
Hourly Rate
$12.34 - $26.56  
   
Overtime
$15.94 - $59.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$498.89 - $14,663  
   
Commission
$2,948 - $32,000  
Profit Sharing
$202.73 - $11,745  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,849 - $89,418  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 142

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.
  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.

Common Career Paths for Client Service Manager


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Though not the most common occurrence, Client Service Managers sometimes become Directors of Operations, where the average income is $88K per year. Client Services Directors or Managers of Client Services are common next-step roles for Client Service Managers moving up in their careers; annual pay for Client Services Directors is $32K higher on average, and it's $2K higher for Managers of Client Services.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Known for taking on a considerable number of Client Service Managers, Willis North America, Inc., Willis Group Ltd, Thomson Reuters, Centria, and Arthur J. Gallagher & Company are leading firms in the industry. The Nielsen Company leads the field in terms of pay, with a median salary of $79K. Other employers shelling out big bucks include Fidelity Investments, Thomson Reuters, and AC Nielsen Corp, where Client Service Managers typically earn around $77K, $74K, or $74K, respectively.

Workers at Moneta Group, Centria, and Ameriprise Financial, Inc. also face smaller salaries than the rest of the field — average earnings for these employers come to $42K, $43K, and $50K respectively.

Popular Skills for Client Service Manager


Client Service Managers seem to wield many skills on the job. Lucky workers who know Account Sales can expect a significant pay bump, scoring salaries 21 percent above average. Data Analysis and Project Management are also correlated to pay that is above average, with increases between 8 percent and 21 percent. Skills that pay less than market rate include Budget Management, People Management, and Customer Relations. It is often found that people who know Client Interaction are also skilled in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Client Service Managers, more experience in the field does not usually mean bigger paychecks. Salaries of relatively inexperienced workers fall in the neighborhood of $49K, but folks who have racked up five to 10 years see a notably higher median of $58K. Client Service Managers see a median salary of $64K after reaching one to two decades on the job. Client Service Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $68K.

Pay Difference by Location

National Average: $55,373

Larger city markers indicate a job is popular in that location.

For those looking to make money, Client Service Managers in Seattle enjoy an exceptional pay rate, 38 percent above the national average. Client Service Managers will also find cushy salaries in Los Angeles (+31 percent), San Francisco (+28 percent), Denver (+23 percent), and New York (+18 percent). Client Service Managers in Austin make 22 percent less than the national average, proving that location is a major factor in pay. Employers in Charlotte and Tampa also lean toward paying below-median salaries (6 percent lower and 5 percent lower, respectively).

Related Job Salaries

Key Stats for Client Service Manager

Gender

Female
69 %
Male
31 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 224 votes.
Less than 1 year
2%
1-4 years
37%
5-9 years
25%
10-19 years
25%
20 years or more
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Service Manager Salaries




National Average
$55,000


Skills That Affect Client Service Manager Salaries

Account Sales
up arrow 21%



Operations Management
up arrow 3%

Problem Solving
up arrow 2%

Account Management
up arrow 1%

Customer Relationship Management (CRM)
0%

Insurance
0%

National Average
$55,000

Client Interaction
up arrow 1%

Microsoft Excel
up arrow 1%

Customer Service
up arrow 2%

Microsoft Office
up arrow 4%



Budget Management
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 224 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
37%
5-9 years
25%
10-19 years
25%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 71%
vision benefits
Vision: 63%
dental benefits
None: 18%
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