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Client Service Manager Salary

Client Service Managers in the United States take home approximately $55K per year on average. Final cash compensation to Client Service Managers varies from around $36K to approximately $91K; choice pay grades include potential for bonuses and profit sharing as high as $12K and $8K, respectively. Earnings for this group are mostly affected by the specific employer, followed by the particular city and years of experience. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. The majority of Client Service Managers claim high levels of job satisfaction. Female Client Service Managers survey participants are more prevalent than men — 67 percent of professionals. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$37,215 - $86,132
(Median)
$37K
$55K
$86K
MEDIAN: $54,992
10%
50%
90%

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$12.19 - $25.00
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,215 - $86,132  
   
Bonus
$0.00 - $12,081  
Profit Sharing
$201.34 - $8,159  
Commission
$493.16 - $27,369  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,734 - $90,572  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 1,437
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.19 - $25.00  
   
Overtime
$15.05 - $34.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,081  
   
Commission
$493.16 - $27,369  
Profit Sharing
$201.34 - $8,159  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,734 - $90,572  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 170

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United States (change)


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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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Client Service Managers who transition into a Director of Operations role may receive large pay increases as the latter position pays an average $88K per year. Client Services Directors or Managers of Client Services are common next-step roles for Client Service Managers moving up in their careers; annual pay for Client Services Directors is $31K higher on average, and it's $2K higher for Managers of Client Services.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Many Client Service Managers can be found at Willis North America, Inc., Bayada, Ameriprise Financial, Inc., The Nielsen Company, and Fidelity Investments, firms that are at the top of the field. Employees of The Nielsen Company can expect to make the most, with the company offering a median salary of $89K; however, pay is widely dispersed from bottom to top, ranging from $68K to $120K. Other leaders in compensation levels are Fidelity Investments at $74K, Thomson Reuters at $71K, and The Bank of New York Mellon Corporation (BNY Mellon), where Client Service Managers annually earn $64K.

Other low-paying employers include Bayada at $41K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $59K.

Popular Skills for Client Service Manager


Survey results imply that Client Service Managers deploy a deep pool of skills on the job. Most notably, skills in Data Analysis, Project Management, Account Management, and Problem Solving are correlated to pay that is above average, with boosts between 7 percent and 16 percent. Skills that seem to negatively impact pay include Customer Service, Microsoft Office, and Microsoft Excel. Most people who know Client Interaction also know Problem Solving and Project Management. The majority of those who know Customer Relationship Management also know Project Management and Problem Solving.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Client Service Managers with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Salaries for the relatively untried average out to around $47K, but survey participants with five to 10 years of experience earn a significantly higher median of $56K. Client Service Managers who work for 10 to 20 years in their occupation tend to earn about $65K. Client Service Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $70K on average.

Pay Difference by Location


For Client Service Managers, San Francisco provides a pay rate that is 33 percent greater than the national average. Client Service Managers will also find cushy salaries in New York (+29 percent), Boston (+23 percent), Los Angeles (+20 percent), and Houston (+20 percent). Location is a huge contributor to overall pay, with Client Service Managers in St. Louis earning a whopping 22 percent below the national average.

Related Job Salaries

United States (change)

Experience Affects Client Service Manager Salaries




National Average
$54,000


Skills That Affect Client Service Manager Salaries

Data Analysis
up arrow 16%



Problem Solving
up arrow 4%

Client Interaction
up arrow 1%

Operations Management
up arrow 1%

Customer Relationship Management (CRM)
0%

National Average
$54,000

Customer Relations
up arrow 2%

Insurance
up arrow 2%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 371 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
30%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 71%
vision benefits Vision: 59% employee benefits None: 17%
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