Client Service Manager Salary

Median pay for Client Service Managers in the United States is around $55K per year. Overall incomes of Client Service Managers — including $12K bonuses, $9K profit sharing proceeds, and $27K commissions on the more lucrative end — generally ranges between $36K and $91K. While the particular city and years of experience impact pay for this group, the particular firm is the most influential factor. Women account for the majority of Client Service Managers who responded to the questionnaire — 69 percent to be exact. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to more than half. Job satisfaction is reported as high by the vast majority of workers. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$37,847 - $86,540
(Median)
$38K
$55K
$87K
MEDIAN: $54,977
10%
50%
90%

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$12.59 - $25.34
(Median)
$13
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$31K$62K$93K
Salary
$37,847 - $86,540  
   
Bonus
$0.00 - $12,222  
Profit Sharing
$170.00 - $8,785  
Commission
$986 - $27,369  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,392 - $91,028  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 1,688
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16$32$48
Hourly Rate
$12.59 - $25.34  
   
Overtime
$15.00 - $36.73  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,222  
   
Commission
$986 - $27,369  
Profit Sharing
$170.00 - $8,785  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,392 - $91,028  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 188
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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Client Service Managers may progress into high-paying roles like Director of Operations, where median compensation is $88K annually. Typical career progression for a Client Service Manager involves becoming a Client Services Director or a Manager of Client Services, roles that pay $32K more and $2K more on average.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Known for taking on a considerable number of Client Service Managers, Willis North America, Inc., Bayada, Ameriprise Financial, Inc., Willis Group Ltd, and The Nielsen Company are leading firms in the industry. Client Service Managers seeking a sizable paycheck can earn the most at The Nielsen Company, where the median salary comes to $89K, though the large pay difference between employees at the top ($68K) and those starting out ($120K) creates a rather diverse pay scale. Client Service Managers can also look forward to large paychecks at Fidelity Investments ($76K), Thomson Reuters ($74K), and AC Nielsen Corp ($74K).

Other low-paying employers include Bayada at $42K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $61K.

Popular Skills for Client Service Manager


Survey results imply that Client Service Managers deploy a deep pool of skills on the job. Most notably, facility with Business Analysis, Account Sales, and Data Analysis are correlated to pay that is significantly above average, leading to increases of 41 percent, 23 percent, and 22 percent, respectively. At the other end of the pay range are skills like Budget Management, Customer Service, and Microsoft Office. Those educated in Client Interaction tend to be well versed in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many Client Service Managers, extensive experience does not lead to significantly more money. People who have worked for fewer than five years bring home $48K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $56K. After working for 10 to 20 years, Client Service Managers make a median salary of $67K. Client Service Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $68K.

Pay Difference by Location

National Average: $54,664

Larger city markers indicate a job is popular in that location.

San Francisco is home to an above-average pay rate for Client Service Managers, 32 percent higher than the national average. Client Service Managers will also find cushy salaries in Boston (+23 percent), New York (+23 percent), Los Angeles (+21 percent), and Phoenix (+18 percent). Client Service Managers in St. Louis report much lower salaries than the rest of the country — 20 percent below the national average — proving that residence is a major factor in overall pay.

Related Job Salaries

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Experience Affects Client Service Manager Salaries




National Average
$55,000


Skills That Affect Client Service Manager Salaries

Business Analysis
up arrow 41%

Account Sales
up arrow 23%

Data Analysis
up arrow 22%


Problem Solving
up arrow 3%

Account Management
up arrow 3%

Operations Management
up arrow 1%

Client Interaction
0%

Customer Relationship Management (CRM)
0%

National Average
$55,000

Insurance
up arrow 3%

Customer Relations
up arrow 4%




Budget Management
up arrow 10%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 369 votes.

Gender

Female
69 %
Male
31 %

Years of Experience

Less than 1 year
2%
1-4 years
35%
5-9 years
28%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 71%
medical benefits
Vision: 60%
dental benefits
None: 17%
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