Client Service Manager Salary

An average Client Service Manager in the United States can expect to take home roughly $57K annually. In the world of Client Service Managers, total cash compensation ranges from $37K on the lower end to $92K on the higher end; this includes bonuses that reach $15K and profit sharing that approaches $10K in rare cases, with some high rollers snagging commissions as high as $18K. This group's pay is mainly influenced by the specific employer, followed by geography and experience level. Job satisfaction is high and work is enjoyable for most Client Service Managers. Female Client Service Managers make up most of the survey respondents at 71 percent. A strong majority enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. Respondents to the PayScale salary survey provided the data for this report.
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$38,990 - $88,111
$39K
$57K
$88K
MEDIAN: $56,622
10%
50%
90%

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$13.62 - $26.40
$14
$18
$26
MEDIAN: $18.27
10%
50%
90%

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$0$92K
Salary $38,990 - $88,111
Bonus $501 - $14,541
Profit Sharing $489.36 - $10,304
Commission $3,041 - $17,943
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,254 - $92,355
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,368
Hourly Data $0$58
Hourly Rate $13.62 - $26.40
Overtime $16.67 - $58.53
Annual Data $0$92K
Bonus $501 - $14,541
Commission $3,041 - $17,943
Profit Sharing $489.36 - $10,304
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,254 - $92,355
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 157

Find Out Exactly What You Should Be Paid

United States (change)

Employers: Start Here »

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.
  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.

Common Career Paths for Client Service Manager


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As Client Service Managers transition into upper-level roles such as Director of Operations, they may see a strong upturn in salary. Directors of Operations earn $89K on average per year. Career advancement for the typical Client Service Manager often leads to becoming a Client Services Director or a Manager of Client Services; median salaries in these positions are $31K higher and $1K higher, respectively.

Client Service Manager Job Listings

Popular Employer Salaries for Client Service Manager


Willis North America, Inc., Willis Group Ltd, Arthur J. Gallagher & Company, Thomson Reuters, and Centria are some prominent firms with considerable interest in employing a large team of Client Service Managers. The Nielsen Company offers the highest compensation with a median salary of $79K. Also paying near the top of the field are Fidelity Investments at $77K, AON Corporation at $75K, and Thomson Reuters, where Client Service Managers annually earn $74K.

Moneta Group, Centria, and Ameriprise Financial, Inc. are a few other employers known for handing out relatively lightweight salaries ($41K, $43K, and $50K respectively).

Popular Skills for Client Service Manager


Survey takers working as Client Service Managers report using a large range of professional skills. Most notably, skills in Account Sales, Data Analysis, Project Management, and Operations Management are correlated to pay that is above average, with boosts between 5 percent and 19 percent. At the other end of the pay range are skills like Budget Management, Customer Relations, and Microsoft Office. Those educated in Client Interaction tend to be well versed in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Pay by Experience for a Client Service Manager has a positive trend. An entry-level Client Service Manager with less than 5 years of experience can expect to earn an average total compensation of $50,000 based on 686 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Service Manager with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $58,000 based on 456 salaries. An experienced Client Service Manager which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $65,000 based on 419 salaries. A Client Service Manager with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $68,000 based on 138 salaries.

Pay Difference by Location

National Average: $56,416

Larger city markers indicate a job is popular in that location.

Seattle is home to an above-average pay rate for Client Service Managers, 35 percent higher than the national average. Client Service Managers can also look forward to large paychecks in cities like San Francisco (+34 percent), Los Angeles (+29 percent), New York (+21 percent), and Houston (+15 percent). The lowest-paying market is Austin, which sits 18 percent below the national average. St. Louis and Tampa are a couple other places where companies are known to pay below the median — salaries tend to be 7 percent less than the median.

Client Service Manager Reviews

Q: What is it like working as a Client Service Manager?

Client Service Manager in Austin:
"Work Flexibility."
Pros: Ability to work from home when needed.
Cons: Cost of living in Austin is very high and I am underpaid.

Related Job Salaries

Key Stats for Client Service Manager

Gender

Female
71 %
Male
29 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 273 votes.
Less than 1 year
2%
1-4 years
38%
5-9 years
24%
10-19 years
26%
20 years or more
11%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Service Manager Salaries

▲20%

▲15%

▲3%

National Average
$56,000

▼12%

Skills That Affect Client Service Manager Salaries

Account Sales
▲19%





▲1%


National Average
$56,000

Customer Relationship Management (CRM)
▼1%


Client Interaction
▼2%





Budget Management
▼13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 273 votes.

Gender

Female
71 %
Male
29 %

Years of Experience

Less than 1 year
2%
1-4 years
38%
5-9 years
24%
10-19 years
26%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 72%
vision benefits
Vision: 64%
no benefits
None: 18%
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