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Client Service Manager Salary

For Client Service Managers, annual average wages total $55K per year. In the world of Client Service Managers, overall cash earnings stretch from $36K near the bottom to $91K near the top; these packages encompass bonuses that run close to $12K and profit sharing that can (albeit rarely) exceed $8K, along with commissions approaching $23K. The most important factor affecting compensation for this group is the specific employer, followed by the particular city and tenure. Most Client Service Managers like their work and job satisfaction is high. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the larger part. The majority of Client Service Managers (68 percent) who took the survey are women. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
$36,666 - $85,740
(Median)
37K
55K
70K
86K
MEDIAN: $54,582
10%
50%
75%
90%

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$12.90 - $25.02
(Median)
13
15
18
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%

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Show Annual Salary Show Hourly Rate

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$36,666 - $85,740  
   
Bonus
$0.00 - $11,771  
Profit Sharing
$495.51 - $8,072  
Commission
$484.79 - $23,394  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,502 - $90,642  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 1,335
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.90 - $25.02  
   
Overtime
$15.40 - $36.63  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,771  
   
Commission
$484.79 - $23,394  
Profit Sharing
$495.51 - $8,072  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,502 - $90,642  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 159
United States (change)

Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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There are some Client Service Managers — though it's uncommon — that transition into Directors of Operations, where earnings are an average $88K annually. When Client Service Managers are ready for the next step in their careers, they often become Managers of Client Services or Client Relationship Managers. Those roles pay an additional $3K and $9K, respectively.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Willis North America, Inc., Bayada, Ameriprise Financial, Inc., Fidelity Investments, and The Nielsen Company are leaders in the field that employ a large number of Client Service Managers. Client Service Managers flock to The Nielsen Company for generous paychecks, where average earnings of $92K lead the pack in compensation; however, The Nielsen Company also provides employees with a wide spectrum of compensation ranging from $67K at one end to $121K at the other end. Fidelity Investments, Thomson Reuters, and Willis North America, Inc. also offer top salaries for Client Service Managers. Workers at these firms can expect to earn about $73K, $71K, and $56K, respectively.

Other low-paying employers include Bayada at $42K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $60K.

Popular Skills for Client Service Manager


Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Project Management, Account Management, Problem Solving, and Operations Management are correlated to pay that is above average, with boosts between 6 percent and 12 percent. Skills that seem to negatively impact pay include Customer Service, Microsoft Office, and Microsoft Excel. Most people familiar with Client Interaction also know Problem Solving and Project Management. Most people who know Customer Relationship Management also know Project Management and Problem Solving.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Client Service Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $46K, but folks who have racked up five to 10 years see a notably higher median of $56K. Client Service Managers bring in $65K after working for 10 to 20 years. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $68K.

Pay Difference by Location


Surpassing the national average by 41 percent, Client Service Managers in San Francisco receive some of the highest pay in the country. Client Service Managers will also find cushy salaries in New York (+36 percent), Boston (+35 percent), Los Angeles (+20 percent), and Dallas (+18 percent). Client Service Managers in St. Louis earn salaries far below the national average by 23 percent, proving that geography overwhelmingly affects the pay scale for those in this field.

Related Job Salaries

Experience Affects Client Service Manager Salaries




National Average
$54,000


Skills That Affect Client Service Manager Salaries




Operations Management
up arrow 2%

Client Interaction
up arrow 1%

Customer Relationship Management (CRM)
0%

National Average
$54,000

Insurance
up arrow 1%

Customer Relations
up arrow 2%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 368 votes.

Gender

Female
68 %
Male
32 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
31%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 58% employee benefits None: 17%