Client Service Manager Salary

An average Client Service Manager in the United States can expect to take home roughly $55K per year. In the world of Client Service Managers, overall cash earnings stretch from $36K near the bottom to $90K near the top; these packages encompass bonuses that run close to $12K and profit sharing that can (albeit rarely) exceed $8K, along with commissions approaching $28K. The most important factor affecting compensation for this group is the company, followed by the particular city and years of experience. More than half of Client Service Managers (67 percent) survey participants are women. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Most workers in this position report high levels of job satisfaction. This overview is based on answers to PayScale's salary questionnaire.
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$37,498 - $86,030
(Median)
$37K
$55K
$86K
MEDIAN: $54,994
10%
50%
90%

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$12.19 - $24.92
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,498 - $86,030  
   
Bonus
$0.00 - $12,047  
Profit Sharing
$172.32 - $8,142  
Commission
$489.36 - $27,575  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,883 - $90,321  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 1,471
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.19 - $24.92  
   
Overtime
$15.10 - $34.72  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,047  
   
Commission
$489.36 - $27,575  
Profit Sharing
$172.32 - $8,142  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,883 - $90,321  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 175
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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Client Service Managers may progress into high-paying roles like Director of Operations, where median compensation is $87K annually. Client Service Managers moving up in their careers tend to step into positions as Client Services Directors or Managers of Client Services. The median paychecks in those roles are $32K higher and $2K higher, respectively.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Known for taking on a considerable number of Client Service Managers, Willis North America, Inc., Bayada, Ameriprise Financial, Inc., The Nielsen Company, and Moneta Group are leading firms in the industry. Client Service Managers seeking a sizable paycheck can earn the most at The Nielsen Company, where the median salary comes to $89K, though the large pay difference between employees at the top ($68K) and those starting out ($120K) creates a rather diverse pay scale. Other employers shelling out big bucks include Fidelity Investments, Thomson Reuters, and The Bank of New York Mellon Corporation (BNY Mellon), where Client Service Managers typically earn around $76K, $71K, or $64K, respectively.

Other low-paying employers include Bayada at $41K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $59K.

Popular Skills for Client Service Manager


Client Service Managers seem to require a rather large skill set. Most notably, facility with Account Sales, Data Analysis, and Project Management are correlated to pay that is significantly above average, leading to increases of 30 percent, 16 percent, and 13 percent, respectively. Skills that seem to negatively impact pay include Customer Service, Microsoft Office, and Microsoft Excel. The majority of those who know Customer Relationship Management also know Project Management and Problem Solving. It is often found that people who know Client Interaction are also skilled in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Client Service Managers, experience does not seem to be a major factor in determining pay. Salaries of relatively inexperienced workers fall in the neighborhood of $47K, but folks who have racked up five to 10 years see a notably higher median of $56K. Client Service Managers bring in $66K after working for 10 to 20 years. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $69K.

Pay Difference by Location


For Client Service Managers, working in the bustling city of San Francisco has its advantages, including an above-average pay rate. Client Service Managers will also find cushy salaries in New York (+28 percent), Boston (+25 percent), Los Angeles (+20 percent), and Phoenix (+17 percent). The lowest-paying market is St. Louis, which sits 20 percent below the national average. Employers also pay below the national average in Charlotte (5 percent lower) and Minneapolis (3 percent lower).

Related Job Salaries

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Experience Affects Client Service Manager Salaries




National Average
$54,000


Skills That Affect Client Service Manager Salaries

Account Sales
up arrow 30%

Data Analysis
up arrow 16%




Operations Management
up arrow 2%

Client Interaction
up arrow 1%

Customer Relationship Management (CRM)
0%

National Average
$54,000

Customer Relations
up arrow 1%

Insurance
up arrow 1%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 350 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
2%
1-4 years
34%
5-9 years
30%
10-19 years
25%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 16%
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