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Client Service Manager Salary

Earnings for Client Service Managers in the United States come in at around $55K per year on average. The final incomes of Client Service Managers generally vary between $36K and $90K; higher pay grades include potential for bonuses, profit sharing, and commissions as high as $12K, $8K, and $27K, respectively. Compensation for this group is mainly affected by the company, but the particular city and experience level are influential factors as well. Client Service Managers survey participants are largely women, dominating at 67 percent. A large number report receiving medical coverage from their employers and a fair number collect dental insurance. Most Client Service Managers like their work and job satisfaction is high. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$37,174 - $85,942
(Median)
$37K
$55K
$86K
MEDIAN: $54,958
10%
50%
90%

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$12.34 - $25.12
(Median)
$12
$18
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,174 - $85,942  
   
Bonus
$0.00 - $11,980  
Profit Sharing
$487.22 - $7,982  
Commission
$496.65 - $27,181  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,941 - $90,439  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 1,428
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.34 - $25.12  
   
Overtime
$14.85 - $35.04  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,980  
   
Commission
$496.65 - $27,181  
Profit Sharing
$487.22 - $7,982  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,941 - $90,439  
Country: United States | Currency: USD | Updated: 1 Apr 2015 | Individuals Reporting: 163

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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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Though some Client Service Managers move into positions like Director of Operations (where the average salary is $88K), this progression is not the norm. Typical career progression for a Client Service Manager involves becoming a Client Services Director or a Manager of Client Services, roles that pay $31K more and $2K more on average.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Willis North America, Inc., Bayada, Ameriprise Financial, Inc., The Nielsen Company, and Fidelity Investments are some prominent firms with considerable interest in employing a large team of Client Service Managers. Employees of The Nielsen Company can expect to make the most, with the company offering a median salary of $89K; however, pay is widely dispersed from bottom to top, ranging from $68K to $120K. Also paying near the top of the field are Fidelity Investments at $74K, Thomson Reuters at $71K, and The Bank of New York Mellon Corporation (BNY Mellon), where Client Service Managers annually earn $62K.

Other low-paying employers include Bayada at $41K and Ameriprise Financial, Inc. at $42K, though some Client Service Managers there earn up to $59K.

Popular Skills for Client Service Manager


Client Service Managers seem to wield many skills on the job. Most notably, skills in Data Analysis, Project Management, Account Management, and Problem Solving are correlated to pay that is above average, with boosts between 7 percent and 16 percent. Skills that pay less than market rate include Microsoft Office, Customer Service, and Microsoft Excel. It is often found that people who know Customer Relationship Management are also skilled in Project Management and Problem Solving. Most people familiar with Client Interaction also know Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Client Service Managers, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Relatively untried employees who have less than five years' experience make $47K, but folks with five to 10 years under their belts enjoy an appreciably larger median of $56K. Client Service Managers claiming one to two decades of experience make an estimated median of $65K. Client Service Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $69K on average.

Pay Difference by Location


Surpassing the national average by 34 percent, Client Service Managers in San Francisco receive some of the highest pay in the country. Client Service Managers will also find cushy salaries in New York (+31 percent), Boston (+31 percent), Los Angeles (+20 percent), and Dallas (+17 percent). One of the biggest compensable factors for Client Service Managers is geography, with workers in St. Louis earning a whopping 22 percent below the national average.

Related Job Salaries

United States (change)

Experience Affects Client Service Manager Salaries




National Average
$54,000


Skills That Affect Client Service Manager Salaries

Data Analysis
up arrow 16%




Client Interaction
up arrow 1%

Customer Relationship Management (CRM)
0%

Operations Management
0%

National Average
$54,000

Insurance
up arrow 1%

Customer Relations
up arrow 2%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 376 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
31%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 72%
vision benefits Vision: 60% employee benefits None: 16%