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Client Service Manager Salary (United States)

Earnings for Client Service Managers in the United States typically come in at around $54K per year. Individual bonuses, profit sharing and commission for Client Service Managers — as high as $12K, $8K and $21K, respectively — each contribute to the degree of variation within overall compensation, ranging from $35K to $91K. Earnings for this group are mostly affected by the company, followed by the particular city and years of experience. The greater part report receiving medical coverage from their employers and a fair portion collect dental insurance. Job satisfaction is high and work is enjoyable for most Client Service Managers. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
Client Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$36,067 - $85,444
(Median)
36K
54K
70K
85K
MEDIAN: $54,305
10%
50%
75%
90%
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Client Service Manager Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.70 - $25.01
(Median)
13
15
17
21
25
MEDIAN: $17.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$36,067 - $85,444  
   
Bonus
$0.00 - $11,538  
Profit Sharing
$507 - $8,243  
Commission
$973 - $20,542  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,023 - $90,612  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 1,298
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.70 - $25.01  
   
Overtime
$17.11 - $37.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $11,538  
   
Commission
$973 - $20,542  
Profit Sharing
$507 - $8,243  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,023 - $90,612  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 150
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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.
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Client Service Manager Tasks
  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager

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Client Service Managers sometimes assume positions such as Client Services Directors. That role typically pays $86K per year. Client Service Managers typically move into roles as Managers of Client Services or Client Relationship Managers, and those positions pay $3K more and $9K more, respectively.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager

Those at Fidelity Investments can expect to make the most, with the company offering a median salary of $80K.
Bayada is also at the bottom of the scale.

Popular Skills for Client Service Manager

Survey respondents exploit a significant toolbox of skills in their work. Most notably, skills in Account Management, Project Management, Problem Solving, and Insurance are correlated to pay that is above average, with boosts of 14 percent, 12 percent, 6 percent, and 6 percent, respectively. Skills that pay less than market rate include Customer Service, Microsoft Office, and Microsoft Excel. A tool kit that includes Customer Relationship Management also typically contains Project Management and Problem Solving. It is often found that people who know Client Interaction are also skilled in Problem Solving and Project Management.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience and pay tend to be weakly linked for Client Service Managers — those with more experience do not necessarily bring in higher earnings. Although individuals who have less than five years' experience earn $46K on average, people with five to 10 years benefit from a notably larger average of $56K. The average pay reported by folks with 10 to 20 years of experience is around $65K. Client Service Managers who have stuck around for more than two decades see earnings that are only slightly higher than those of folks who have worked for 10 to 20 years; the more senior group makes around $69K on average. More than half of respondents report one to nine years of experience. Experienced employees who have 10-20 years of experience make up approximately one-fourth of the workforce; inexperienced individuals who have been working for less than one year comprise less than two percent, and senior people with more than 20 years under their belt fill out the remaining less than 10 percent.

Pay Difference By Location

up arrow 38%
up arrow 35%
Los Angeles
up arrow 20%
up arrow 19%
up arrow 18%
San Diego
up arrow 13%
Houston
up arrow 11%
up arrow 11%
up arrow 10%
Miami
up arrow 10%
up arrow 8%
Minneapolis
up arrow 5%
Philadelphia
0%
National Average
$54,000
up arrow 24%
Larger circles over a city indicate a job is popular in that location.
Client Service Managers will find that San Francisco offers an impressive pay rate, one which exceeds the national average by 42 percent. Also paying near the top of the field are New York, Boston, Los Angeles, and Phoenix, where Client Service Managers annually earn 38 percent, 35 percent, 20 percent, and 19 percent more than the national average. Client Service Managers in St. Louis earn salaries far below the national average by 24 percent, proving that geography overwhelmingly affects the pay scale for those in this field.

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Experience Affects Client Service Manager Salaries

National Average
$54,000

Skills That Affect Client Service Manager Salaries

Operations Management
up arrow 3%
Insurance
up arrow 3%
Client Interaction
up arrow 2%
Customer Relationship Management (CRM)
0%
National Average
$54,000
Customer Relations
up arrow 1%
Microsoft Excel
up arrow 4%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 389 votes.

Gender

Female
69%
female alumni
 
Male
31%
male alumni

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
31%
10-19 years
26%
20 years or more
8%

Common Health Benefits

medical benefits Medical: 82% dental benefits Dental: 71%
vision benefits Vision: 58% employee benefits None: 16%