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Client Service Manager Salary

Client Service Managers in the United States can expect to earn an average of $55K annually. In the world of Client Service Managers, overall income ranges from $36K near the bottom to $91K at the top; this can include more than $12K from bonuses and more than $8K from profit sharing in exceptional cases. The specific employer is the main element affecting pay for this group — geography and experience level are driving factors as well. Job satisfaction is high and work is enjoyable for most Client Service Managers. Female Client Service Managers survey participants are more prevalent than men — 67 percent of professionals. Medical benefits are awarded to most, and a strong majority earn dental coverage. This report is based on responses to the PayScale salary survey.
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$37,335 - $86,289
(Median)
$37K
$55K
$86K
MEDIAN: $54,868
10%
50%
90%

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$12.15 - $25.14
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$31K$62K$93K
Salary
$37,335 - $86,289  
   
Bonus
$0.00 - $12,066  
Profit Sharing
$172.32 - $8,142  
Commission
$493.16 - $27,369  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,804 - $90,734  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 1,456
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$16$32$48
Hourly Rate
$12.15 - $25.14  
   
Overtime
$15.05 - $34.79  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$32K$64K$96K
Bonus
$0.00 - $12,066  
   
Commission
$493.16 - $27,369  
Profit Sharing
$172.32 - $8,142  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,804 - $90,734  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 172

Find Out Exactly What You Should Be Paid

United States (change)


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Job Description for Client Service Manager

A client service manager makes sure customers or clients receive assistance in a helpful, efficient manner. Their most important responsibilities are ensuring employees follow proper business practices, auditing files, and ensuring excellent online and phone-based customer services. Other common responsibilities include cooperating with business partners, making sure staff capacity can handle call volume, and managing any service issues. Client service managers also make recommendations for department-wide issues to organizational management.

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Client Service Manager Tasks

  • Develop a training program that includes group training on-demand.
  • Manage and supervise the client services unit.
  • Develops, tracks and reports key performance measurements for the unit.
  • Manage the assignment of work to team members while maintaining an appropriate load balance.

Common Career Paths for Client Service Manager


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At the upper end, Client Service Managers who move into a Director of Operations role can end up with a hefty increase in pay. The average income for Directors of Operations is a much higher $88K per year. Career advancement for the typical Client Service Manager often leads to becoming a Client Services Director or a Manager of Client Services; median salaries in these positions are $32K higher and $2K higher, respectively.

Client Service Manager Job Listings

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Popular Employer Salaries for Client Service Manager


Dominating the field, Willis North America, Inc., Bayada, Ameriprise Financial, Inc., The Nielsen Company, and Fidelity Investments are top firms with a reputation for hiring a great number of Client Service Managers. Client Service Managers seeking a sizable paycheck can earn the most at The Nielsen Company, where the median salary comes to $89K, though the large pay difference between employees at the top ($68K) and those starting out ($120K) creates a rather diverse pay scale. Other big spenders include Fidelity Investments, Thomson Reuters, and The Bank of New York Mellon Corporation (BNY Mellon), top-paying firms where Client Service Managers see paychecks nearing $74K, $71K, or $64K.

Others at the bottom of the scale for this job include Bayada at $41K, and Ameriprise Financial, Inc. where $42K is the norm, but it is worth noting that some Client Service Managers there earn up to $59K.

Popular Skills for Client Service Manager


Client Service Managers report using a large range of skills on the job. Most notably, skills in Data Analysis, Project Management, Account Management, and Problem Solving are correlated to pay that is above average, with boosts between 7 percent and 17 percent. Skills that pay less than market rate include Customer Service, Microsoft Office, and Microsoft Excel. Most people familiar with Client Interaction also know Problem Solving and Project Management. Those who learned Customer Relationship Management also tend to know Project Management and Problem Solving.

Pay by Experience Level for Client Service Manager

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Client Service Managers do not generally earn higher incomes from more experience in the field. Those in the early stages of their career can expect to make around $47K; however, individuals with five to 10 years of experience bring in $56K on average — a distinctly larger sum. On average, Client Service Managers make $65K following one to two decades on the job. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $69K.

Pay Difference by Location


San Francisco offers some of the highest pay in the country for Client Service Managers, 33 percent above the national average. Client Service Managers can also look forward to large paychecks in cities like New York (+30 percent), Boston (+23 percent), Los Angeles (+20 percent), and Houston (+19 percent). Client Service Managers in St. Louis take home the lowest salaries, earning a whopping 21 percent less than the national average.

Related Job Salaries

United States (change)

Experience Affects Client Service Manager Salaries




National Average
$54,000


Skills That Affect Client Service Manager Salaries

Data Analysis
up arrow 17%



Problem Solving
up arrow 4%

Operations Management
up arrow 2%

Client Interaction
up arrow 1%

Customer Relationship Management (CRM)
0%

National Average
$54,000

Insurance
up arrow 1%

Customer Relations
up arrow 2%




Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 368 votes.

Gender

Female
67 %
Male
33 %

Years of Experience

Less than 1 year
2%
1-4 years
33%
5-9 years
30%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 81% dental benefits Dental: 72%
vision benefits Vision: 59% employee benefits None: 16%
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