Median pay for Client Support Analysts in the United States lies in the neighborhood of $48K annually. Geography is the biggest factor affecting pay for this group, followed by experience level. Nearly all receive medical and dental insurance and a strong majority get vision insurance. The majority of workers are highly satisfied with their job. Male Client Support Analysts are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 56 percent of the field. Participants in PayScale's salary questionnaire provided the particulars of this report.
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$36,894 - $64,860
$37K
$48K
$65K
MEDIAN: $47,515
10%
50%
90%

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$16.88 - $30.13
$17
$22
$30
MEDIAN: $21.56
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$36,894 - $64,860  
   
Bonus
$1,014 - $6,163  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,893 - $65,327  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 73
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$16.88 - $30.13  
   
Overtime
$35.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$1,014 - $6,163  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,893 - $65,327  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 23

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.
  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.

Client Support Analyst Job Listings

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Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those who have worked for fewer than five years take home a median salary of $45K, and workers with five to 10 years of experience earn a higher $49K on average. Client Support Analysts bring in $61K after working for 10 to 20 years. Respondents who boast more than two decades on the job don't boast commensurate pay, unfortunately; these veterans see average earnings of only $58K.

Related Job Salaries

Key Stats for Client Support Analyst

Gender

Female
44 %
Male
56 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.
052
Less than 1 year
10%
1-4 years
52%
5-9 years
24%
10-19 years
11%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Support Analyst Salaries

Experienced
up arrow 28%

Late-Career
up arrow 21%

Mid-Career
up arrow 3%

National Average
$47,000

Entry-Level
up arrow 6%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 16%

Customer Relationship Management (CRM)
up arrow 4%

National Average
$47,000

Customer Service
up arrow 1%

Client Interaction
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
44 %
Male
56 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
24%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 91%
dental benefits
Dental: 86%
vision benefits
Vision: 78%
dental benefits
None: 8%
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