Client Support Analyst Salary

Median pay for Client Support Analysts in the United States is around $48K per year. Geography and career duration each impact pay for this group, with the former having the largest influence. A large number report receiving medical and dental coverage from their employers and a fair number collect vision insurance. Most people who answered the questionnaire are men; 67 percent of Client Support Analysts are male. Most workers in this position report high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.
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$36,200 - $73,849
(Median)
$36K
$48K
$74K
MEDIAN: $47,917
10%
50%
90%

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$14.10 - $29.94
(Median)
$14
$19
$30
MEDIAN: $19.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$36,200 - $73,849  
   
Bonus
$1.00 - $7,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,280 - $75,772  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 118
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$14.10 - $29.94  
   
Overtime
$20.57 - $52.09  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1.00 - $7,933  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,280 - $75,772  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 26
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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

Client Support Analyst Job Listings

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Client Support Analysts who responded to the survey indicated only a few skills that they use on the job. Those who have experience with SQL, Customer Service, and Client Interaction can expect to be compensated well for these skills. Skills that seem to negatively impact pay include Client Interaction.

Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have fewer than five years of experience earn around $47K on average. People who have worked for five to 10 years can expect a higher median salary of $48K. Client Support Analysts who work for 10 to 20 years in their occupation tend to earn about $65K. Survey participants with more than twenty years of experience only make around $58K on average, though; this group reports a lower median than the one claimed by mid-career individuals.

Related Job Salaries

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Experience Affects Client Support Analyst Salaries

Experienced
up arrow 35%

Late-Career
up arrow 19%

Mid-Career
0%

National Average
$48,000

Entry-Level
up arrow 3%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 14%

Customer Service
up arrow 1%

National Average
$48,000

Client Interaction
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
10%
1-4 years
53%
5-9 years
20%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 83%
vision benefits Vision: 78% employee benefits None: 13%
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