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Client Support Analyst Salary

Client Support Analysts in the United States can expect to earn an average of $48K per year. Geographic location and tenure each impact pay for this group, with the former having the largest influence. A large number enjoy medical and dental coverage in this occupation, and a fair number get vision benefits. Work is enjoyable for Client Support Analysts, who typically claim high levels of job satisfaction. Male Client Support Analysts are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
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$35,826 - $77,618
(Median)
$36K
$48K
$78K
MEDIAN: $48,342
10%
50%
90%

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$13.68 - $27.57
(Median)
$14
$18
$28
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$35,826 - $77,618  
   
Bonus
$1.14 - $8,040  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,365 - $77,430  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 106
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.68 - $27.57  
   
Overtime
$19.87 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1.14 - $8,040  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,365 - $77,430  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 26

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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

Client Support Analyst Job Listings

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Survey takers who work as Client Support Analysts usually report a few specific skills. SQL and Customer Service are considered valuable skills and can increase employee pay. Skills that seem to negatively impact pay include Customer Service.

Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have fewer than five years of experience earn around $48K on average. People who have worked for five to 10 years can expect a higher median salary of $47K. Client Support Analysts claiming one to two decades of experience make an estimated median of $62K. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $58K.

Related Job Salaries

United States (change)

Experience Affects Client Support Analyst Salaries

Experienced
up arrow 29%

Late-Career
up arrow 19%

National Average
$48,000

Entry-Level
up arrow 1%

Mid-Career
up arrow 2%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 15%

National Average
$48,000

Customer Service
up arrow 4%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 24 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
11%
1-4 years
51%
5-9 years
19%
10-19 years
15%
20 years or more
5%

Common Health Benefits

medical benefits Medical: 87% dental benefits Dental: 84%
vision benefits Vision: 79% employee benefits None: 11%