Client Support Analyst Salary

Earnings for Client Support Analysts in the United States come in at around $48K per year on average. Location and experience level each impact pay for this group, with the former having the largest influence. Job satisfaction for Client Support Analysts is high. A large number have medical and dental plans, and a fair number have vision insurance. More than half of Client Support Analysts (67 percent) survey respondents are men. The numbers in this rundown were provided by PayScale's salary survey participants.
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$36,232 - $73,710

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$14.10 - $29.94

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Salary
$36,232 - $73,710  
   
Bonus
$1.00 - $7,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,310 - $75,645  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 119
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$14.10 - $29.94  
   
Overtime
$20.57 - $52.09  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1.00 - $7,933  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,310 - $75,645  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 26
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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

Client Support Analyst Job Listings

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Survey results show that Client Support Analysts typically report just a few professional skills. Those who have experience with SQL, Customer Service, and Client Interaction can expect to be compensated well for these skills. At the other end of the pay range are skills like Client Interaction.

Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $47K on average, and those who have five to 10 years under their belts see a higher median salary of $48K. For Client Support Analysts, 10 to 20 years of experience on the job amounts to an average salary of $65K. People who have worked for 20 years or more actually report earning less than people who are in the middle of their careers; the veterans take home a mere $58K by contrast.

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Experience Affects Client Support Analyst Salaries

Experienced
up arrow 35%

Late-Career
up arrow 19%

Mid-Career
0%

National Average
$48,000

Entry-Level
up arrow 3%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 14%

Customer Service
up arrow 1%

National Average
$48,000

Client Interaction
up arrow 8%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
33 %
Male
67 %

Years of Experience

Less than 1 year
10%
1-4 years
53%
5-9 years
20%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 83%
vision benefits Vision: 78% employee benefits None: 13%
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