Client Support Analyst Salary

Pay for Client Support Analysts in the United States sits in the ballpark of $48K per year. Residence and career duration each impact pay for this group, with the former having the largest influence. Men account for the majority of Client Support Analysts who responded to the questionnaire — 69 percent to be exact. A large number report receiving medical and dental coverage from their employers and a fair number collect vision insurance. The majority of workers are highly satisfied with their job. The numbers in this rundown were provided by PayScale's salary survey participants.
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$35,945 - $73,484
(Median)
$36K
$48K
$73K
MEDIAN: $47,818
10%
50%
90%

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$14.37 - $28.50
(Median)
$14
$19
$28
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25K$50K$75K
Salary
$35,945 - $73,484  
   
Bonus
$1.14 - $7,964  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,284 - $74,302  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 130
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18$36$54
Hourly Rate
$14.37 - $28.50  
   
Overtime
$20.70 - $51.34  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$1.14 - $7,964  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$35,284 - $74,302  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 34
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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

Client Support Analyst Job Listings

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Survey takers who work as Client Support Analysts report a focused set of job skills. Most notably, skills in SQL, Customer Relationship Management, Customer Service, and Client Interaction are correlated to pay that is above average. At the other end of the pay range are skills like Client Interaction and Customer Service.

Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


People who have worked for fewer than five years bring home $46K on average. Median compensation in the five-to-10 year group, however, is higher at approximately $47K. Client Support Analysts with one to two decades of relevant experience report an average salary of approximately $61K. Survey participants with more than two decades under their belts actually report earning less than people with less experience; the former take home only $58K on average.

Related Job Salaries

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Experience Affects Client Support Analyst Salaries

Experienced
up arrow 30%

Late-Career
up arrow 22%

Mid-Career
0%

National Average
$47,000

Entry-Level
up arrow 3%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 17%

Customer Relationship Management (CRM)
up arrow 3%

National Average
$47,000

Customer Service
up arrow 5%

Client Interaction
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 21 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
9%
1-4 years
53%
5-9 years
22%
10-19 years
13%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 88%
dental benefits
Dental: 84%
medical benefits
Vision: 79%
dental benefits
None: 12%
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