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Client Support Analyst Salary

The average Client Support Analyst in the United States can expect to rake in roughly $47K per year. Medical and dental coverage is claimed by a large number, and a fair number earn vision coverage. There are more male Client Support Analysts than female among those who completed the questionnaire, making up 69 percent. Job satisfaction is high and work is enjoyable for most Client Support Analysts. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
$34,744 - $78,266
(Median)
35K
47K
58K
78K
MEDIAN: $47,046
10%
50%
75%
90%

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$13.39 - $26.63
(Median)
13
17
20
27
MEDIAN: $17.00
10%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27K$54K$81K
Salary
$34,744 - $78,266  
   
Bonus
$1.21 - $8,129  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,336 - $76,819  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 105
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17$34$51
Hourly Rate
$13.39 - $26.63  
   
Overtime
$13.47 - $51.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1.21 - $8,129  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$33,336 - $76,819  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 31
United States (change)

Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

Client Support Analyst Job Listings

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Survey results show that Client Support Analysts typically report just a few professional skills. Fortunate workers who know SQL command much higher paychecks, scoring salaries 21 percent above average. Skills that seem to negatively impact pay include Customer Service.

Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The average inexperienced worker's salary is approximately $44K, and people with five to 10 years of experience bring in more at around $45K on average. Client Support Analysts see a median salary of $58K after reaching one to two decades on the job. Client Support Analysts who have stuck around for more than two decades see earnings that are no higher than those of folks who have worked for 10 to 20 years.

Related Job Salaries

Experience Affects Client Support Analyst Salaries

Experienced
up arrow 28%

Late-Career
up arrow 26%

Mid-Career
0%

National Average
$46,000

Entry-Level
up arrow 4%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 21%

National Average
$46,000

Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 29 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
12%
1-4 years
51%
5-9 years
18%
10-19 years
15%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 82%
vision benefits Vision: 74% employee benefits None: 14%