Average Client Support Analysts in the United States make around $48K annually. Location is the biggest factor affecting pay for this group, followed by experience level. There are more male Client Support Analysts than female among those who completed the questionnaire, making up 62 percent. Nearly all receive medical and dental insurance and a strong majority get vision plans. The majority of workers are highly satisfied with their job. The data in this summary comes from the PayScale salary survey.
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$37,489 - $66,786
(Median)
$37K
$48K
$67K
MEDIAN: $47,610
10%
50%
90%

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$16.99 - $30.02
(Median)
$17
$22
$30
MEDIAN: $21.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$23K$46K$69K
Salary
$37,489 - $66,786  
   
Bonus
$1,026 - $7,891  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,239 - $67,124  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 78
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$16.99 - $30.02  
   
Overtime
$35.63  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$1,026 - $7,891  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$37,239 - $67,124  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 24
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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

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Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Workers with less than five years' experience earn around $46K on average, and those who have five to 10 years under their belts see a higher median salary of $49K. Client Support Analysts bring in $61K after working for 10 to 20 years. For some reason, Client Support Analysts with more than two decades of experience report lower paychecks overall; the median sum in this group sits near $58K.

Related Job Salaries

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Experience Affects Client Support Analyst Salaries

Experienced
up arrow 27%

Late-Career
up arrow 20%

Mid-Career
up arrow 2%

National Average
$48,000

Entry-Level
up arrow 5%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 15%

Customer Relationship Management (CRM)
up arrow 3%

National Average
$48,000

Customer Service
up arrow 1%

Client Interaction
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 9 votes.

Gender

Female
38 %
Male
62 %

Years of Experience

Less than 1 year
11%
1-4 years
50%
5-9 years
26%
10-19 years
11%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 92%
dental benefits
Dental: 89%
medical benefits
Vision: 80%
dental benefits
None: 6%
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