Client Support Analyst Salary

Client Support Analysts in the United States take home an average $46K per year. Geographic location and experience level each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Women are just slightly outnumbered, with male Client Support Analysts making up 55 percent of survey respondents. Medical and dental coverage is claimed by a large number, and a fair number earn vision coverage. The data for this snapshot was collected from individuals who took PayScale's salary survey.
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$36,352 - $61,890
$36K
$46K
$62K
MEDIAN: $46,434
10%
50%
90%

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$16.60 - $30.33
$17
$21
$30
MEDIAN: $21.29
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Salary
$36,352 - $61,890  
   
Bonus
$511 - $6,128  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,673 - $63,479  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 65
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$16.60 - $30.33  
   
Overtime
$33.75  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$511 - $6,128  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$36,673 - $63,479  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 21

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United States (change)

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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.
  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.

Client Support Analyst Job Listings

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Pay by Experience Level for Client Support Analyst

Pay by Experience for a Client Support Analyst has a positive trend. An entry-level Client Support Analyst with less than 5 years of experience can expect to earn an average total compensation of $43,000 based on 57 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Support Analyst with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $49,000 based on 25 salaries. An experienced Client Support Analyst which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $59,000 based on 10 salaries. A Client Support Analyst with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $58,000 based on 6 salaries.

Related Job Salaries

Key Stats for Client Support Analyst

Gender

Female
45 %
Male
55 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.
Less than 1 year
10%
1-4 years
52%
5-9 years
24%
10-19 years
10%
20 years or more
2%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Support Analyst Salaries

Experienced
▲28%

Late-Career
▲24%

Mid-Career
▲6%

National Average
$46,000

▼7%

Skills That Affect Client Support Analyst Salaries

SQL
▲19%

Customer Relationship Management (CRM)
▲7%

Customer Service
▼0%

National Average
$46,000

Client Interaction
▼5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
45 %
Male
55 %

Years of Experience

Less than 1 year
10%
1-4 years
52%
5-9 years
24%
10-19 years
10%
20 years or more
2%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 85%
vision benefits
Vision: 76%
no benefits
None: 9%
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