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Client Support Analyst Salary

Average Client Support Analysts in the United States make around $48K per year. Geography and years of experience each impact pay for this group, with the former having the largest influence. The majority of Client Support Analysts claim high levels of job satisfaction. A large number enjoy medical and dental coverage in this occupation, and a fair number get vision benefits. Most people who answered the questionnaire are men; 68 percent of Client Support Analysts are male. The numbers in this rundown were provided by PayScale's salary survey participants.
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$35,914 - $73,710
(Median)
$36K
$48K
$74K
MEDIAN: $48,229
10%
50%
90%

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$13.78 - $29.73
(Median)
$14
$18
$30
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$26K$52K$78K
Salary
$35,914 - $73,710  
   
Bonus
$1.00 - $7,933  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,763 - $75,390  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 109
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$18$36$54
Hourly Rate
$13.78 - $29.73  
   
Overtime
$20.64 - $51.70  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$1.00 - $7,933  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,763 - $75,390  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 28
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Job Description for Client Support Analyst

Client support analysts are responsible for analyzing operations of their company to ensure the satisfaction of clients. These analysts generally work in offices, sometimes within call centers or even their own homes, and may work either independently or on teams with other analysts. They generally work traditional business hours, though some extended hours may be required depending on the employer. Although this position does not require formal education beyond a high school diploma, applicants with prior experience in customer relations are often preferred.

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Client Support Analyst Tasks

  • Use troubleshooting tools and techniques to identify products that are defective.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation and timeliness.
  • Research, troubleshoot and diagnose software to identify, document and resolve errors.
  • Work with other technical departments to resolve complex problems.

Client Support Analyst Job Listings

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Client Support Analysts who responded to the survey indicated only a few skills that they use on the job. Those who have experience with SQL, Customer Service, and Client Interaction can expect to be compensated well for these skills. At the other end of the pay range are skills like Client Interaction.

Pay by Experience Level for Client Support Analyst

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Relatively untried employees who have less than five years' experience have a median salary of $47K. Those who have been around for five to 10 years can expect to take home more — $48K on average. On average, Client Support Analysts make $62K following one to two decades on the job. Folks with more than two decades of experience actually report lower incomes overall; their average comes out to a mere $58K.

Related Job Salaries

United States (change)

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Experience Affects Client Support Analyst Salaries

Experienced
up arrow 29%

Late-Career
up arrow 19%

Mid-Career
0%

National Average
$48,000

Entry-Level
up arrow 2%

Skills That Affect Client Support Analyst Salaries

SQL
up arrow 15%

National Average
$48,000

Customer Service
up arrow 2%

Client Interaction
up arrow 7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 23 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
11%
1-4 years
51%
5-9 years
20%
10-19 years
13%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 86% dental benefits Dental: 84%
vision benefits Vision: 79% employee benefits None: 12%
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