Client Support Manager, IT Salary
Average IT Client Support Managers in the United States make around $66K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and most collect dental insurance. Work is enjoyable for IT Client Support Managers, who typically claim high levels of job satisfaction. Men make up a slight majority of IT Client Support Managers (59 percent) who responded to the survey. This report is based on responses to the PayScale salary survey.
|Salary||$47,927 - $111,017|
|Bonus||$685 - $19,678|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$42,195 - $112,128|
|Bonus||$685 - $19,678|
|Total Pay (||$42,195 - $112,128|
Job Description for Client Support Manager, IT
Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.Read More...
The IT client support manager's main responsibilities include managing IT resources and ordering new supplies as needed. They create strong business relationships with internal and external clients to increase brand loyalty, serve as the main point of contact for clients and help create technical documentation for future use by IT and non-technical staff. IT client support managers actively participate in business meetings, contribute ideas to maximize departmental efficiency, and create training materials for junior staff. They report their progress to the client support supervisor or vice president in their organization. They also take part in the hiring process and help define employee requirements. Additionally, IT client support managers optimize vendor relationships to reduce company expenses, continually evaluate help-desk support personnel, and modify initiatives to provide excellent client support.
This position generally requires a bachelor's degree in computer science or a related field. In addition, previous experience in a relevant role, including managerial experience, may be required or preferred. Industry- and customer service-related certifications may be helpful.
Client Support Manager, IT Tasks
- Oversee critical production events, targeting and managing trend analysis and metrics reporting.
- Maintain performance metrics and survey targets for quality service delivery.
- Recommend changes or improvements with the department and work with other management to integrate policies.
- Provide on going resolution and product support for assigned clients.
- Perform administrative management of technical support and queue management.
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Pay by Experience Level for Client Support Manager, IT
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Experience is an important factor influencing the compensation of IT Client Support Managers. Someone who has worked for fewer than five years earns around $62K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $63K. The average pay reported by folks with 10 to 20 years of experience is around $79K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $100K, which is substantially larger than the medians reported by folks with fewer years on their resumes.
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Key Stats for Client Support Manager, IT
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