Average IT Client Support Managers in the United States make around $66K per year. Experience level and the particular city each impact pay for this group, with the former having the largest influence. A large number report receiving medical coverage from their employers and most collect dental insurance. Work is enjoyable for IT Client Support Managers, who typically claim high levels of job satisfaction. Men make up a slight majority of IT Client Support Managers (59 percent) who responded to the survey. This report is based on responses to the PayScale salary survey.

$47,927 - $111,017
$48K
$66K
$110K
MEDIAN: $66,312
10%
50%
90%

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$10.81 - $18.51
$14
MEDIAN: $14.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$47,927 - $111,017  
   
Bonus
$685 - $19,678  
Profit Sharing
$1,600  
Commission
$7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,195 - $112,128  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 63
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$14.00  
   
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$685 - $19,678  
   
Commission
$7,000  
Profit Sharing
$1,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,195 - $112,128  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 6

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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.

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Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of IT Client Support Managers. Someone who has worked for fewer than five years earns around $62K on average. Individuals with five to 10 years of experience don't get much more, though; the average income in this group is $63K. The average pay reported by folks with 10 to 20 years of experience is around $79K. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $100K, which is substantially larger than the medians reported by folks with fewer years on their resumes.

Related Job Salaries

Key Stats for Client Support Manager, IT

Gender

Female
41 %
Male
59 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.
034
1-4 years
35%
5-9 years
25%
10-19 years
33%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 45%

Experienced
up arrow 14%

National Average
$69,000

Mid-Career
up arrow 8%

Entry-Level
up arrow 10%

Skills That Affect Client Support Manager, IT Salaries

Process Improvement
up arrow 35%

Customer Relationship Management (CRM)
up arrow 25%

Information Technology Infrastructure Library (ITIL)
up arrow 12%


National Average
$69,000

People Management
up arrow 3%

Information Technology (IT) Support
up arrow 4%

Customer Service
up arrow 35%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 5 votes.

Gender

Female
41 %
Male
59 %

Years of Experience

1-4 years
35%
5-9 years
25%
10-19 years
33%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 89%
dental benefits
Dental: 82%
vision benefits
Vision: 75%
dental benefits
None: 9%
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