Client Support Manager, IT Salary

IT Client Support Managers in the United States pull down an average of $66K annually. Career length is the biggest factor affecting pay for this group, followed by geography. The majority of IT Client Support Managers (60 percent) who took the survey are men. Work is enjoyable for IT Client Support Managers, who typically claim high levels of job satisfaction. Nearly all have medical and dental plans, and most have vision insurance. The data for this synopsis comes from respondents who took the PayScale salary survey.

$47,132 - $111,455
$47K
$66K
$110K
MEDIAN: $66,189
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$47,132 - $111,455  
   
Bonus
$1,399 - $19,489  
Profit Sharing
$1,700  
Commission
$5,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,959 - $114,634  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 57

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United States (change)

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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.

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Pay by Experience Level for Client Support Manager, IT

Pay by Experience for a Client Support Manager, IT has a positive trend. An entry-level Client Support Manager, IT with less than 5 years of experience can expect to earn an average total compensation of $63,000 based on 27 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Client Support Manager, IT with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $61,000 based on 23 salaries. An experienced Client Support Manager, IT which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $75,000 based on 23 salaries. A Client Support Manager, IT with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $100,000 based on 5 salaries.

Related Job Salaries

Key Stats for Client Support Manager, IT

Gender

Female
40 %
Male
60 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.
1-4 years
37%
5-9 years
22%
10-19 years
37%
20 years or more
3%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Support Manager, IT Salaries

Late-Career
▲42%

Experienced
▲6%

National Average
$71,000

Entry-Level
▼11%

Mid-Career
▼13%

Skills That Affect Client Support Manager, IT Salaries

Process Improvement
▲32%

Customer Relationship Management (CRM)
▲22%

Information Technology Infrastructure Library (ITIL)
▲10%


National Average
$71,000

Information Technology (IT) Support
▼6%

People Management
▼6%

Customer Service
▼36%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 3 votes.

Gender

Female
40 %
Male
60 %

Years of Experience

1-4 years
37%
5-9 years
22%
10-19 years
37%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 90%
dental benefits
Dental: 90%
vision benefits
Vision: 83%
no benefits
None: 8%
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