What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Client Support Manager, IT Salary

Just under three-fifths of IT Client Support Managers in the United States have been in the field for more than 10 years. Pay can fall anywhere from $44K to $113K per year, but median earnings come to around $77K annually. Most IT Client Support Managers survey respondents are men (71 percent). Most workers in this position report high levels of job satisfaction. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. This report is based on answers to PayScale's salary questionnaire.

$50,985 - $107,839
(Median)
$51K
$77K
$110K
MEDIAN: $76,832
10%
50%
90%

Add this chart to your site: 640px    300px

$11.77 - $38.61
(Median)
$12
$18
$39
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,985 - $107,839  
   
Bonus
$0.00 - $13,783  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,082 - $112,969  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 211
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27$54$81
Hourly Rate
$11.77 - $38.61  
   
Overtime
$9.00 - $80.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $13,783  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,082 - $112,969  
Country: United States | Currency: USD | Updated: 16 May 2015 | Individuals Reporting: 23
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

Read More...

Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Search for more jobs:


IT Client Support Managers seem to require a number of specific skills. Most notably, facility with People Management, Process Improvement, and Project Management are correlated to pay that is significantly above average, leading to increases of 30 percent, 21 percent, and 13 percent, respectively. Skills that pay less than market rate include Information Technology Support.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience is an important factor influencing the compensation of IT Client Support Managers. Salaries of relatively inexperienced workers fall in the neighborhood of $59K, but folks who have racked up five to 10 years see a notably higher median of $80K. The average pay reported by folks with 10 to 20 years of experience is around $87K. Folks who have racked up more than 20 years in the field report incomes that aren't that much higher than less experienced individuals' earnings; the veterans make just $90K on average.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 18%

Experienced
up arrow 14%

Mid-Career
up arrow 4%

National Average
$77,000

Entry-Level
up arrow 23%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 30%

Process Improvement
up arrow 21%

Project Management
up arrow 13%

Customer Relationship Management (CRM)
up arrow 11%

Information Technology Infrastructure Library (ITIL)
up arrow 4%

National Average
$77,000

Information Technology (IT) Support
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 43 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
0%
1-4 years
19%
5-9 years
25%
10-19 years
40%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 62% employee benefits None: 16%
ADVERTISEMENT