Client Support Manager, IT Salary

With a little over a half of IT Client Support Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for IT Client Support Managers is $77K annually and can range from $44K on the lower end to $115K per year near the higher end. For the most part, IT Client Support Managers enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to most, and a strong majority earn dental coverage. Most IT Client Support Managers survey respondents are men (71 percent). The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$51,691 - $109,530
(Median)
$52K
$77K
$110K
MEDIAN: $77,479
10%
50%
90%

Add this chart to your site: 640px    300px

$11.77 - $32.77
(Median)
$12
$18
$33
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$51,691 - $109,530  
   
Bonus
$0.00 - $14,321  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,142 - $114,969  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 208
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27$54$81
Hourly Rate
$11.77 - $32.77  
   
Overtime
$9.00 - $80.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $14,321  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,142 - $114,969  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 23
United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

Read More...

Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Search for more jobs:


IT Client Support Managers report using a diverse set of skills on the job. Most notably, facility with People Management, Process Improvement, and Project Management are correlated to pay that is significantly above average, leading to increases of 29 percent, 21 percent, and 12 percent, respectively. At the other end of the pay range are skills like Information Technology Support.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of IT Client Support Managers. The average worker who claims fewer than five years of experience earns around $60K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $78K. People with 10 to 20 years of experience make an average of about $88K in this role. IT Client Support Managers with more than 20 years of experience report incomes that are only modestly higher; the median for these old hands hovers around $94K.

Related Job Salaries

United States (change)

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 22%

Experienced
up arrow 14%

Mid-Career
up arrow 1%

National Average
$77,000

Entry-Level
up arrow 22%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 29%

Process Improvement
up arrow 21%

Project Management
up arrow 12%

Customer Relationship Management (CRM)
up arrow 12%

Information Technology Infrastructure Library (ITIL)
up arrow 4%

National Average
$77,000

Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
0%
1-4 years
20%
5-9 years
25%
10-19 years
40%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 73%
vision benefits Vision: 63% employee benefits None: 15%
ADVERTISEMENT