Client Support Manager, IT Salary

More than half of IT Client Support Managers in the United States are seasoned employees who have more than 10 years of experience in the field. Pay ranges from $44K to $115K per year, and the average comes out to $78K annually. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most IT Client Support Managers like their work and job satisfaction is high. Making up 72 percent of those who took the survey, male IT Client Support Managers greatly outnumber their female counterparts. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$51,648 - $109,663
(Median)
$52K
$78K
$110K
MEDIAN: $77,632
10%
50%
90%

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$11.79 - $34.39
(Median)
$12
$18
$34
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$51,648 - $109,663  
   
Bonus
$0.00 - $14,347  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,142 - $114,969  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 207
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27$54$81
Hourly Rate
$11.79 - $34.39  
   
Overtime
$9.00 - $80.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $14,347  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,142 - $114,969  
Country: United States | Currency: USD | Updated: 2 Jul 2015 | Individuals Reporting: 24
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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

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Survey results imply that IT Client Support Managers put a diverse skill set to use. Most notably, facility with People Management, Process Improvement, and Project Management are correlated to pay that is significantly above average, leading to increases of 29 percent, 21 percent, and 12 percent, respectively. Skills that seem to negatively impact pay include Information Technology Support.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Client Support Managers with a rich background of experience are typically rewarded with larger paychecks. Respondents with less than five years' experience take home $60K on average. In contrast, those who have been around for five to 10 years earn a noticeably higher average of $79K. IT Client Support Managers with one to two decades of relevant experience report an average salary of approximately $88K. Respondents who claim more than 20 years of experience may encounter pay that doesn't quite reflect their extensive experience; these veterans report a median income of around $94K.

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Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 22%

Experienced
up arrow 14%

Mid-Career
up arrow 2%

National Average
$77,000

Entry-Level
up arrow 22%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 29%

Process Improvement
up arrow 21%

Project Management
up arrow 12%

Customer Relationship Management (CRM)
up arrow 12%

Information Technology Infrastructure Library (ITIL)
up arrow 4%

National Average
$77,000

Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
28 %
Male
72 %

Years of Experience

Less than 1 year
0%
1-4 years
20%
5-9 years
25%
10-19 years
41%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 73%
vision benefits Vision: 63% employee benefits None: 15%
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