Client Support Manager, IT Salary

IT Client Support Managers in the United States tend to have a good amount of experience under their belt — a little more than half have more than 10 years in the field. While pay runs from $44K to $115K per year, median earnings come to $77K annually. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to more than half. Making up 71 percent of those who took the survey, male IT Client Support Managers greatly outnumber their female counterparts. Most workers in this position report high levels of job satisfaction.

$51,648 - $109,663

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$11.79 - $34.39

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$51,648 - $109,663  
   
Bonus
$0.00 - $14,347  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,142 - $114,969  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 207
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$27$54$81
Hourly Rate
$11.79 - $34.39  
   
Overtime
$9.00 - $80.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$60K$120K$180K
Bonus
$0.00 - $14,347  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,142 - $114,969  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 24
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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

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Survey results show that IT Client Support Managers use a fair number of skills. Most notably, facility with People Management, Process Improvement, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 29 percent, 21 percent, and 12 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Information Technology Support.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Client Support Managers generally obtain higher compensation for more plentiful past experience. Salaries for the relatively untried average out to around $60K, but survey participants with five to 10 years of experience earn a significantly higher median of $79K. After working for 10 to 20 years, IT Client Support Managers make a median salary of $88K. More than 20 years of experience mean a somewhat bigger median paycheck of $93K, but it's not much more than what less experienced people make.

Related Job Salaries

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Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 21%

Experienced
up arrow 14%

Mid-Career
up arrow 2%

National Average
$77,000

Entry-Level
up arrow 22%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 29%

Process Improvement
up arrow 21%

Customer Relationship Management (CRM)
up arrow 12%

Project Management
up arrow 4%

Information Technology Infrastructure Library (ITIL)
up arrow 4%

National Average
$77,000

Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
0%
1-4 years
20%
5-9 years
25%
10-19 years
40%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 74%
vision benefits Vision: 63% employee benefits None: 15%
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