Client Support Manager, IT Salary (United States)

A Client Support Manager, IT earns an average salary of $74,454 per year. The highest paying skills associated with this job are People Management, Project Management, and Customer Relationship Management (CRM).
Client Support Manager, IT Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$49,966 - $107,198
(Median)
50K
60K
74K
93K
110K
MEDIAN: $74,454
10%
25%
50%
75%
90%
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Client Support Manager, IT Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$12.13 - $39.53
(Median)
12
17
22
28
40
MEDIAN: $22.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$49,966 - $107,198  
   
Bonus
$290.87 - $14,758  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,272 - $115,331  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 250
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$33$66$99
Hourly Rate
$12.13 - $39.53  
   
Overtime
$-0.50 - $96.96  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$70K$140K$210K
Bonus
$290.87 - $14,758  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,272 - $115,331  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 18
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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.
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Client Support Manager, IT Tasks
  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Client Support Manager, IT Job Listings

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Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

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Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 21%
Experienced
up arrow 14%
Mid-Career
up arrow 2%
National Average
$75,000
Entry-Level
up arrow 22%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 32%
Project Management
up arrow 23%
Customer Relationship Management (CRM)
up arrow 13%
Information Technology (IT) Support
up arrow 4%
National Average
$75,000

Job Satisfaction

Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 62 votes.

Gender

Female
31%
female alumni
 
Male
69%
male alumni

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
24%
10-19 years
43%
20 years or more
12%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 15%