What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Client Support Manager, IT Salary

With over one-half of IT Client Support Managers in the United States reporting more than 10 years of experience, the field is heavily weighted toward experienced professionals. Average pay for IT Client Support Managers is $77K per year and can range from $44K on the lower end to $114K per year near the higher end. For the most part, IT Client Support Managers enjoy their work and report high levels of job satisfaction. Medical benefits are awarded to a large number, and a fair number earn dental coverage.

$50,066 - $108,623
(Median)
$50K
$77K
$110K
MEDIAN: $77,165
10%
50%
90%

Add this chart to your site: 640px    300px

$11.78 - $39.05
(Median)
$12
$18
$39
MEDIAN: $18.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,066 - $108,623  
   
Bonus
$0.00 - $13,834  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,355 - $113,827  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 213
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27$54$81
Hourly Rate
$11.78 - $39.05  
   
Overtime
$9.00 - $80.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $13,834  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,355 - $113,827  
Country: United States | Currency: USD | Updated: 31 Mar 2015 | Individuals Reporting: 21

Find Out Exactly What You Should Be Paid

United States (change)

- OR -

Log in with LinkedIn

Comp Managers Click Here »

Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

Read More...

Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Search for more jobs:


IT Client Support Managers seem to require a number of specific skills. Most notably, facility with People Management, Process Improvement, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 29 percent, 20 percent, and 10 percent, respectively. At the other end of the pay range are skills like Information Technology Support.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Client Support Managers with a lot of experience tend to enjoy higher earnings. Salaries for the relatively untried average out to around $57K, but survey participants with five to 10 years of experience earn a significantly higher median of $81K. IT Client Support Managers bring in $88K after working for 10 to 20 years. More than 20 years of experience mean a somewhat bigger median paycheck of $89K, but it's not much more than what less experienced people make.

Related Job Salaries

United States (change)

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 15%

Experienced
up arrow 14%

Mid-Career
up arrow 5%

National Average
$77,000

Entry-Level
up arrow 26%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 29%

Process Improvement
up arrow 20%

Customer Relationship Management (CRM)
up arrow 10%

Project Management
up arrow 3%

Information Technology Infrastructure Library (ITIL)
up arrow 3%

National Average
$77,000

Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 48 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
24%
10-19 years
39%
20 years or more
16%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 75%
vision benefits Vision: 63% employee benefits None: 15%