Client Support Manager, IT Salary

With just over a half of IT Client Support Managers in the United States reporting more than 10 years of experience in the field, this area is heavily weighted toward experienced professionals. Pay ranges from $45K to $113K per year and averages out to $77K per year. Career duration and the particular city each impact pay for this group, with the former having the largest influence. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Male IT Client Support Managers are far more common among survey respondents than their female counterparts, who typically comprise less than one-third of the field. The majority of workers are highly satisfied with their job.

$53,019 - $107,366
(Median)
$53K
$77K
$110K
MEDIAN: $76,999
10%
50%
90%

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$11.78 - $34.79
(Median)
$12
$18
$35
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$53,019 - $107,366  
   
Bonus
$0.00 - $14,940  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,104 - $112,748  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 197
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$11.78 - $34.79  
   
Overtime
$0.21 - $97.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$0.00 - $14,940  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,104 - $112,748  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 21
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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

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Survey results suggest that IT Client Support Managers put a wide range of professional skills to use. Most notably, facility with People Management, Process Improvement, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 30 percent, 21 percent, and 13 percent, respectively. Skills that seem to negatively impact pay include Information Technology Support and Customer Service.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience and pay tend to be weakly linked for IT Client Support Managers — those with more experience do not necessarily bring in higher earnings. The average beginner in this position makes around $62K, but folks who have been around for five to 10 years see a markedly higher median salary of $79K. For IT Client Support Managers, 10 to 20 years of experience on the job amounts to an average salary of $87K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $92K.

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Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 20%

Experienced
up arrow 14%

Mid-Career
up arrow 3%

National Average
$77,000

Entry-Level
up arrow 18%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 30%

Process Improvement
up arrow 21%

Customer Relationship Management (CRM)
up arrow 13%

Information Technology Infrastructure Library (ITIL)
up arrow 1%

Project Management
0%

National Average
$77,000

Customer Service
up arrow 6%

Information Technology (IT) Support
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
24%
10-19 years
41%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
medical benefits
Vision: 66%
dental benefits
None: 15%
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