What am I worth?
Get a free salary report »
What should I pay?
Pay the right way »

Client Support Manager, IT Salary

IT Client Support Managers who are practiced in their profession and carry more than 10 years of experience make up slightly less than three-fifths of IT Client Support Managers. Pay fluctuates from $44K to $114K per year, but expected earnings average $77K annually. Job satisfaction for IT Client Support Managers is high. Most enjoy medical while a strong majority get dental coverage. Vision coverage is also available to the greater part. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$51,025 - $108,657
(Median)
$51K
$77K
$110K
MEDIAN: $77,328
10%
50%
90%

Add this chart to your site: 640px    300px

$11.77 - $38.61
(Median)
$12
$18
$39
MEDIAN: $17.00
10%
50%
90%

Add this chart to your site: 640px    300px

National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$51,025 - $108,657  
   
Bonus
$0.00 - $14,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,122 - $113,739  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 212
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$27$54$81
Hourly Rate
$11.77 - $38.61  
   
Overtime
$9.00 - $80.00  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$60K$120K$180K
Bonus
$0.00 - $14,000  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,122 - $113,739  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 23

Find Out Exactly What You Should Be Paid

United States (change)


Comp Managers: Start Here »

Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

Read More...

Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

Jobs by Simply Hired
jobs by Indeed job search

Search for more jobs:


IT Client Support Managers generally report applying a varied skill set to their work. Most notably, facility with People Management, Process Improvement, and Project Management are correlated to pay that is significantly above average, leading to increases of 29 percent, 20 percent, and 12 percent, respectively. Skills that are correlated to lower pay, on the other hand, include Information Technology Support.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Client Support Managers who reported more years of relevant experience also reported higher earnings. Although individuals who have less than five years' experience earn $59K on average, people with five to 10 years benefit from a notably larger average of $80K. IT Client Support Managers with one to two decades of relevant experience report an average salary of approximately $88K. Individuals who report more than two decades of experience seem to make only slightly more than folks in the 10-to-20 year range; the more senior group sees median earnings in the comparatively modest ballpark of $90K.

Related Job Salaries

 
ADVERTISEMENT
United States (change)

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 17%

Experienced
up arrow 14%

Mid-Career
up arrow 4%

National Average
$77,000

Entry-Level
up arrow 23%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 29%

Process Improvement
up arrow 20%

Project Management
up arrow 12%

Customer Relationship Management (CRM)
up arrow 10%

Information Technology Infrastructure Library (ITIL)
up arrow 3%

National Average
$77,000

Information Technology (IT) Support
up arrow 6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 45 votes.

Gender

Female
31 %
Male
69 %

Years of Experience

Less than 1 year
0%
1-4 years
19%
5-9 years
25%
10-19 years
40%
20 years or more
15%

Common Health Benefits

medical benefits Medical: 83% dental benefits Dental: 73%
vision benefits Vision: 63% employee benefits None: 16%
ADVERTISEMENT