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Client Support Manager, IT Salary

IT Client Support Managers in the United States tend to be well-versed in their field, and slightly less than three-fifths have more than 10 years of experience. Average salary is expected to be around $76K annually, but may range from $45K to $115K per year. Generally, women make up less than a third of all IT Client Support Managers who answered the questionnnaire. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most workers in this position report high levels of job satisfaction.
$50,005 - $108,801
(Median)
$50K
$76K
$110K
MEDIAN: $76,253
10%
50%
90%

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$12.03 - $39.22
(Median)
$12
$21
$39
MEDIAN: $20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$50,005 - $108,801  
   
Bonus
$-0.48 - $14,296  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,896 - $115,380  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 231
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$12.03 - $39.22  
   
Overtime
$17.30 - $61.83  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$-0.48 - $14,296  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$44,896 - $115,380  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 20
United States (change)

Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

Technical Support Manager Job Listings

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Survey takers who work as IT Client Support Managers typically report just a few professional skills. Most notably, facility with People Management, Process Improvement, and Customer Relationship Management (CRM) are correlated to pay that is significantly above average, leading to increases of 29 percent, 19 percent, and 11 percent, respectively.

Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Experience seems to be a major factor in determining the incomes of IT Client Support Managers. The average worker who claims fewer than five years of experience earns around $58K. In contrast, however, individuals who report five to 10 years in this occupation see a much larger median of $79K. After working for 10 to 20 years, IT Client Support Managers make a median salary of $87K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $92K.

Related Job Salaries

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 19%

Experienced
up arrow 12%

Mid-Career
up arrow 3%

National Average
$77,000

Entry-Level
up arrow 25%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 29%

Process Improvement
up arrow 19%

Customer Relationship Management (CRM)
up arrow 11%

Project Management
up arrow 4%

Information Technology (IT) Support
up arrow 2%

National Average
$77,000

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 55 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
22%
10-19 years
42%
20 years or more
14%

Common Health Benefits

medical benefits Medical: 85% dental benefits Dental: 77%
vision benefits Vision: 64% employee benefits None: 14%