Client Support Manager, IT Salary
IT Client Support Managers in the United States take home approximately $67K per year on average. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Male IT Client Support Managers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 57 percent of the field. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority.
Job Description for Client Support Manager, IT
Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.Read More...
The IT client support manager's main responsibilities include managing IT resources and ordering new supplies as needed. They create strong business relationships with internal and external clients to increase brand loyalty, serve as the main point of contact for clients and help create technical documentation for future use by IT and non-technical staff. IT client support managers actively participate in business meetings, contribute ideas to maximize departmental efficiency, and create training materials for junior staff. They report their progress to the client support supervisor or vice president in their organization. They also take part in the hiring process and help define employee requirements. Additionally, IT client support managers optimize vendor relationships to reduce company expenses, continually evaluate help-desk support personnel, and modify initiatives to provide excellent client support.
This position generally requires a bachelor's degree in computer science or a related field. In addition, previous experience in a relevant role, including managerial experience, may be required or preferred. Industry- and customer service-related certifications may be helpful.
Client Support Manager, IT Tasks
- Provide on going resolution and product support for assigned clients.
- Perform administrative management of technical support and queue management.
- Recommend changes or improvements with the department and work with other management to integrate policies.
- Oversee critical production events, targeting and managing trend analysis and metrics reporting.
- Maintain performance metrics and survey targets for quality service delivery.
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Pay by Experience Level for Client Support Manager, IT
Median of all compensation (including tips, bonus, and overtime) by years of experience.
IT Client Support Managers with a lot of experience tend to enjoy higher earnings. Survey participants with less than five years' experience report a median income of $60K, and earnings aren't much higher for respondents who have five to 10 years under their belts; respondents in the latter group report a median of just $63K. People with 10 to 20 years of experience make an average of about $79K in this role. Seasoned veterans with 20 years under their belts enjoy a median income of $93K.