Client Support Manager, IT Salary

IT Client Support Managers in the United States with more than 10 years of experience in their profession represent slightly more than half of IT Client Support Managers. Salaries average out to around $77K annually and spread from $45K to $113K per year. Experience level is the biggest factor affecting pay for this group, followed by geography. Most report receiving medical coverage from their employers and a strong majority collect dental insurance. Most IT Client Support Managers survey respondents are men (70 percent). Job satisfaction is high and work is enjoyable for most IT Client Support Managers. This report is based on answers to PayScale's salary questionnaire.

$53,019 - $107,366
(Median)
$53K
$77K
$110K
MEDIAN: $76,999
10%
50%
90%

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$11.78 - $34.79
(Median)
$12
$18
$35
MEDIAN: $18.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$53,019 - $107,366  
   
Bonus
$0.00 - $14,940  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,104 - $112,748  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 197
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$33$66$99
Hourly Rate
$11.78 - $34.79  
   
Overtime
$0.21 - $97.87  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$70K$140K$210K
Bonus
$0.00 - $14,940  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$45,104 - $112,748  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 21
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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

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Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For many IT Client Support Managers, extensive experience does not lead to significantly more money. Although individuals who have less than five years' experience earn $62K on average, people with five to 10 years benefit from a notably larger average of $79K. IT Client Support Managers who work for 10 to 20 years in their occupation tend to earn about $87K. Individuals who have achieved more than 20 years of experience don't seem to earn much more than people who have 10 to 20 years under their belts; the more senior group reports an average income of $92K.

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Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 20%

Experienced
up arrow 14%

Mid-Career
up arrow 3%

National Average
$77,000

Entry-Level
up arrow 18%

Skills That Affect Client Support Manager, IT Salaries

People Management
up arrow 30%

Process Improvement
up arrow 21%

Customer Relationship Management (CRM)
up arrow 13%

Information Technology Infrastructure Library (ITIL)
up arrow 1%

Project Management
0%

National Average
$77,000

Customer Service
up arrow 6%

Information Technology (IT) Support
up arrow 13%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 38 votes.

Gender

Female
30 %
Male
70 %

Years of Experience

Less than 1 year
0%
1-4 years
21%
5-9 years
24%
10-19 years
41%
20 years or more
14%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 74%
medical benefits
Vision: 66%
dental benefits
None: 15%
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