IT Client Support Managers in the United States take home approximately $67K per year on average. Career duration and the particular city each impact pay for this group, with the former having the largest influence. The majority of workers are highly satisfied with their job. Male IT Client Support Managers are just a bit more common among those who completed the questionnaire than females ones, with male workers composing 57 percent of the field. A large number enjoy medical while a fair number get dental coverage. Vision coverage is also available to a strong majority. Figures cited in this summary are based on replies to PayScale's salary questionnaire.

$46,614 - $101,182
(Median)
$47K
$67K
$100K
MEDIAN: $67,266
10%
50%
90%

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$11.46 - $17.10
(Median)
$
$12
$
MEDIAN: $12.00
50%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Salary
$46,614 - $101,182  
   
Bonus
$710 - $16,176  
Profit Sharing
$1,600  
Commission
$7,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,026 - $108,551  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 70
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$25$50$75
Hourly Rate
$12.29  
   
Overtime
$18.00  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$50K$100K$150K
Bonus
$710 - $16,176  
   
Commission
$7,000  
Profit Sharing
$1,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$34,026 - $108,551  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 9
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Job Description for Client Support Manager, IT

Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.

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Client Support Manager, IT Tasks

  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.

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Pay by Experience Level for Client Support Manager, IT

Median of all compensation (including tips, bonus, and overtime) by years of experience.


IT Client Support Managers with a lot of experience tend to enjoy higher earnings. Survey participants with less than five years' experience report a median income of $60K, and earnings aren't much higher for respondents who have five to 10 years under their belts; respondents in the latter group report a median of just $63K. People with 10 to 20 years of experience make an average of about $79K in this role. Seasoned veterans with 20 years under their belts enjoy a median income of $93K.

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Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 38%

Experienced
up arrow 17%

National Average
$67,000

Mid-Career
up arrow 6%

Entry-Level
up arrow 10%

Skills That Affect Client Support Manager, IT Salaries

Process Improvement
up arrow 39%

Customer Relationship Management (CRM)
up arrow 29%

Information Technology Infrastructure Library (ITIL)
up arrow 15%


National Average
$67,000

Information Technology (IT) Support
up arrow 1%

People Management
up arrow 1%

Customer Service
up arrow 33%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 8 votes.

Gender

Female
43 %
Male
57 %

Years of Experience

1-4 years
33%
5-9 years
22%
10-19 years
35%
20 years or more
10%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 75%
medical benefits
Vision: 71%
dental benefits
None: 14%
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