A Client Support Manager, IT earns an average salary of $73,535 per year. The highest paying skills associated with this job are Project Management and SQL.
Client Support Manager, IT Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$44,930 - $105,615
(Median)
45K
57K
74K
92K
110K
MEDIAN: $73,535
10%
25%
50%
75%
90%
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Client Support Manager, IT Total Pay (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$11.92 - $34.26
(Median)
12
15
22
26
34
MEDIAN: $21.00
10%
25%
50%
75%
90%
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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Salary
$44,930 - $105,615  
   
Bonus
$397.32 - $15,708  
Profit Sharing
$2,500 - $8,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,897 - $113,847  
PayScale
Country: United States | Currency: USD | Updated: 21 Apr 2014 | Individuals Reporting: 333
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$25$50$75
Hourly Rate
$11.92 - $34.26  
   
Overtime
$17.62 - $61.28  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$50K$100K$150K
Bonus
$397.32 - $15,708  
   
Profit Sharing
$2,500 - $8,500  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$42,897 - $113,847  
PayScale
Country: United States | Currency: USD | Updated: 21 Apr 2014 | Individuals Reporting: 333
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Job Description for Client Support Manager, IT
Information technology (IT) client support managers are in charge of providing systems- and computer -elated advice and support to clients for their company. They are responsible for providing an excellent customer experience and solving information technology problems in a timely manner. IT client support managers manage a group of support professionals, motivating them to achieve all company objectives in a timely manner. They must work well with other managers, cooperating to find resolution to common goals and creating strategic programs to improve business processes.
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Client Support Manager, IT Tasks
  • Provide on going resolution and product support for assigned clients.
  • Perform administrative management of technical support and queue management.
  • Recommend changes or improvements with the department and work with other management to integrate policies.
  • Oversee critical production events, targeting and managing trend analysis and metrics reporting.
  • Maintain performance metrics and survey targets for quality service delivery.
Pay by Experience Level for Client Support Manager, IT
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Related Job Salaries

Experience Affects Client Support Manager, IT Salaries

Late-Career
up arrow 24%
Experienced
up arrow 15%
Mid-Career
up arrow 1%
National Average
$74,000
Entry-Level
up arrow 24%

Skills That Affect Client Support Manager, IT Salaries

Project Management
up arrow 38%
SQL
up arrow 22%
National Average
$74,000
Job Satisfaction
Extremely satisfied Image
Extremely satisfied
Rated 5 out of 5 based on 71 votes.
Gender
Female
29%
female alumni
 
Male
71%
male alumni
Years of Experience
Less than 1 year
0%
1-4 years
20%
5-9 years
23%
10-19 years
43%
20 years or more
13%
Common Health Benefits
medical benefits Medical: 86% dental benefits Dental: 80%
vision benefits Vision: 66% employee benefits None: 12%
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