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Client Support Specialist Salary

A Client Support Specialist earns an average salary of $40,794 per year. The highest paying skills associated with this job are Training, Information Technology (IT) Support, Project Management, and Account Management. Most people move on to other jobs if they have more than 20 years' experience in this career.
$29,900 - $59,433
(Median)
30K
35K
41K
49K
59K
MEDIAN: $40,793
10%
25%
50%
75%
90%

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$10.37 - $21.80
(Median)
10
13
15
18
22
MEDIAN: $15.00
10%
25%
50%
75%
90%

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National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$29,900 - $59,433  
   
Bonus
$0.00 - $5,132  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,362 - $55,276  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 259
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$12$24$36
Hourly Rate
$10.37 - $21.80  
   
Overtime
$17.00 - $34.07  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$24K$48K$72K
Bonus
$0.00 - $5,132  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,362 - $55,276  
Country: United States | Currency: USD | Updated: 11 Dec 2014 | Individuals Reporting: 187
United States (change)

Job Description for Client Support Specialist

Client support specialists assist customers with computer problems. Their duties vary by company, but general responsibilities include providing technical and product support, assisting customers and clients with a variety of setups, diagnosing and solving technical problems, and providing consultations. Client support specialists work in almost every company that sells or provides support for software, hardware, electronics, appliances, and related products. Their shifts may vary due to their employers' needs; for example, they may work during regular business hours, or they may work evenings or overnight on a 24-hour support line. A client support specialist typically work at a computer in an office, although they may work outside of the office and provide home visits (again, depending on the company).

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Client Support Specialist Tasks

  • Analyze client data, troubleshoot, and report client inquiries and needs.
  • Offer specialized knowledge of company services and products to interested clients.
  • Field all client inquiries, complaints, comments, and requests.
  • Process client accounts, including opening and closing accounts and managing billing information.

Client Support Specialist Job Listings

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Popular Skills for Client Support Specialist

Pay by Experience Level for Client Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Related Job Salaries

Experience Affects Client Support Specialist Salaries

Late-Career
up arrow 27%

Experienced
up arrow 8%


National Average
$37,000


Skills That Affect Client Support Specialist Salaries

Training
up arrow 18%

Information Technology (IT) Support
up arrow 17%

Project Management
up arrow 15%

Account Management
up arrow 12%

Help Desk / Desktop Support (Tier 2)
up arrow 6%

Microsoft Excel
up arrow 2%

Customer Service
up arrow 1%

Microsoft Office
0%

Troubleshooting
0%

National Average
$37,000

Client Interaction
up arrow 1%

Problem Solving
up arrow 1%

Tech Support Call Center
up arrow 4%

Oral / Verbal Communication
up arrow 5%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 87 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
7%
1-4 years
47%
5-9 years
27%
10-19 years
16%
20 years or more
4%

Common Health Benefits

medical benefits Medical: 84% dental benefits Dental: 76%
vision benefits Vision: 63% employee benefits None: 13%