A Client Support Specialist earns an average salary of $40,894 per year. The highest paying skills associated with this job are Training, Information Technology (IT) Support, and Project Management. Most people move on to other jobs if they have more than 20 years' experience in this career.

$28,880 - $58,825
(Median)
$29K
$41K
$59K
MEDIAN: $40,893
10%
50%
90%

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$10.65 - $21.04
(Median)
$11
$15
$21
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$28,880 - $58,825  
   
Bonus
$976 - $7,500  
Profit Sharing
$2,350  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,466 - $55,357  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 278
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.65 - $21.04  
   
Overtime
$16.73 - $38.26  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$976 - $7,500  
   
Commission
$3,000  
Profit Sharing
$2,350  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,466 - $55,357  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 189
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Job Description for Client Support Specialist

Client support specialists assist customers with computer problems. Their duties vary by company, but general responsibilities include providing technical and product support, assisting customers and clients with a variety of setups, diagnosing and solving technical problems, and providing consultations. Client support specialists work in almost every company that sells or provides support for software, hardware, electronics, appliances, and related products. Their shifts may vary due to their employers' needs; for example, they may work during regular business hours, or they may work evenings or overnight on a 24-hour support line. A client support specialist typically work at a computer in an office, although they may work outside of the office and provide home visits (again, depending on the company).

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Client Support Specialist Tasks

  • Analyze client data, troubleshoot, and report client inquiries and needs.
  • Offer specialized knowledge of company services and products to interested clients.
  • Field all client inquiries, complaints, comments, and requests.
  • Process client accounts, including opening and closing accounts and managing billing information.

Client Support Specialist Job Listings

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Popular Employer Salaries for Client Support Specialist

Popular Skills for Client Support Specialist

Pay by Experience Level for Client Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $38,614

Larger city markers indicate a job is popular in that location.

Related Job Salaries

United States (change)

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Experience Affects Client Support Specialist Salaries




National Average
$39,000


Skills That Affect Client Support Specialist Salaries

Training
up arrow 15%

Information Technology (IT) Support
up arrow 14%

Project Management
up arrow 10%

Account Management
up arrow 9%

Help Desk / Desktop Support (Tier 2)
up arrow 4%

Customer Relationship Management (CRM)
up arrow 1%

National Average
$39,000

Microsoft Excel
up arrow 1%

Client Interaction
up arrow 2%

Problem Solving
up arrow 2%

Customer Service
up arrow 3%

Troubleshooting
up arrow 3%

Oral / Verbal Communication
up arrow 4%

Microsoft Office
up arrow 4%

Tech Support Call Center
up arrow 7%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 62 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
7%
1-4 years
55%
5-9 years
20%
10-19 years
12%
20 years or more
5%

Common Health Benefits

medical benefits
Medical: 81%
dental benefits
Dental: 72%
medical benefits
Vision: 63%
dental benefits
None: 16%
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