Client Support Specialist Salary

A Client Support Specialist earns an average salary of $41,033 per year. The highest paying skills associated with this job are Training and Information Technology (IT) Support. Most people move on to other jobs if they have more than 20 years' experience in this field. For the first five to ten years in this position, pay increases modestly, but any additional experience does not have a big effect on pay.

$29,128 - $58,684
$29K
$41K
$59K
MEDIAN: $41,033
10%
50%
90%

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$10.83 - $21.88
$11
$15
$22
MEDIAN: $15.49
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$29,128 - $58,684  
   
Bonus
$970 - $6,811  
Profit Sharing
$950  
Commission
$3,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,578 - $55,506  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 255
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$10.83 - $21.88  
   
Overtime
$16.73 - $36.03  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$970 - $6,811  
   
Commission
$3,000  
Profit Sharing
$950  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$25,578 - $55,506  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 184

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Job Description for Client Support Specialist

Client support specialists assist customers with computer problems. Their duties vary by company, but general responsibilities include providing technical and product support, assisting customers and clients with a variety of setups, diagnosing and solving technical problems, and providing consultations. Client support specialists work in almost every company that sells or provides support for software, hardware, electronics, appliances, and related products. Their shifts may vary due to their employers' needs; for example, they may work during regular business hours, or they may work evenings or overnight on a 24-hour support line. A client support specialist typically work at a computer in an office, although they may work outside of the office and provide home visits (again, depending on the company).

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Client Support Specialist Tasks

  • Field all client inquiries, complaints, comments, and requests.
  • Process client accounts, including opening and closing accounts and managing billing information.
  • Analyze client data, troubleshoot, and report client inquiries and needs.
  • Offer specialized knowledge of company services and products to interested clients.

Client Support Specialist Job Listings

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Popular Employer Salaries for Client Support Specialist

Popular Skills for Client Support Specialist

Pay by Experience Level for Client Support Specialist

Median of all compensation (including tips, bonus, and overtime) by years of experience.

Pay Difference by Location

National Average: $39,047

Larger city markers indicate a job is popular in that location.

Client Support Specialist Reviews

Q: What is it like working as a Client Support Specialist?

Client Support Specialist in Seattle:
"Cool Job - Shit Pay."
Pros: Client interaction, collaborative work environment, fascinating industry. Lots to learn.
Cons: Pay is terrible. Hard work rarely recognized. Social Hierarchy.

Related Job Salaries

Key Stats for Client Support Specialist

Gender

Female
63 %
Male
37 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.
Less than 1 year
7%
1-4 years
55%
5-9 years
21%
10-19 years
12%
20 years or more
6%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Client Support Specialist Salaries

▲14%

▲9%

▲6%

National Average
$39,000

▼7%

Skills That Affect Client Support Specialist Salaries

Training
▲13%

Information Technology (IT) Support
▲13%

Project Management
▲9%

Account Management
▲8%


Customer Relationship Management (CRM)
▼0%

National Average
$39,000





Troubleshooting
▼4%



Tech Support Call Center
▼8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 63 votes.

Gender

Female
63 %
Male
37 %

Years of Experience

Less than 1 year
7%
1-4 years
55%
5-9 years
21%
10-19 years
12%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 83%
dental benefits
Dental: 73%
vision benefits
Vision: 63%
dental benefits
None: 16%
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