Clinical office managers ensure that patients are treated in the most efficient manner possible. In addition, they oversee clinical billing, record storage and categorization, administrative duties, and ensuring the office adheres to best practices and standards. The clinic office manager may oversee and help administer a staff to achieve these goals, and he or she is likely to perform interviews with applicants and have some say in hiring as well. The clinic office manager helps set schedules for clinic personnel and visiting patients alike. The manager works with the medical professionals to find the most cost-effective balance for patients seen in a day and medical staff's workload. The manager helps train personnel in records and data entry and often performs these duties as well. They also serve as a point of contact for phone calls and other correspondence with insurance providers.
Medical facilities as small as single-doctor practices or as large as full departments within hospitals and other major healthcare providers rely on clinic office managers. The medical professionals at the hospital or practice rely on the clinic office manager to ensure patient records are handled and stored in a way that follows privacy regulations and allows staff to retrieve information quickly as needed. The clinic office manager also handles the day-to-day administration of the clinic, department, or facility. This can include answering phones, working with patient issues, and standard administrative tasks such as keeping inventories records and ordering supplies.
The educational requirements for this position vary by employer. For larger facilities, many employers prefer to hire individuals with at least a bachelor's degree and certification in nursing. In other settings, a technical or vocational school associate’s degree in clinical administration may be required. Hours also vary greatly for this position. Private practice office managers often work during regular business hours; in hospitals, a clinic manager may be on duty mornings, daytime, and/or evenings.
Clinic Office Manager Tasks
- Ensure compliance and maintain awareness of payer and reimbursement policies, coding guidelines and health insurance changes.
- Maintain organizational policies and procedures for the clinic.
- Oversee day-to-day operational and staffing activities.
- Administer fiscal operations; including accounting, planning budgets and coordinating financial reporting.