Clinical secretaries help an office run smoothly by performing general office and secretarial tasks. For example, they assist with reception, word processing, filing, scheduling, and answering telephones. These secretaries work with patients and colleagues within their office, which requires customer-service and teamwork skills be used on a regular basis.
Possible locations for clinical secretaries to work include emergency rooms, hospital greeting areas, and private practices, among others. They work indoors in an office environment, utilizing a variety of office equipment such as computer systems, telephones, and filing systems. Skills with basic computer programs such as the Microsoft Office suite are needed for this position, as scheduling and other computer-based duties often take up a large amount of these secretaries' time. Clinical secretaries' hours may vary depending on their employer; in a private practice, for example, secretaries may work during regular business hours, while in hospitals these secretaries may also work evening or overnight shifts.
In order to be qualified as a clinical secretary, one must have a high school diploma or equivalent; experience working in an office setting generally or in a secretarial position specifically may be required or preferred. In addition, some companies may require or prefer clinical secretaries to have medical experience and familiarity with medical terminology. Experience working with computers, scheduling, and the public is typically preferred.
Clinical Secretary Tasks
Answer telephones and direct calls to appropriate staff.
Transcribe dictation for a variety of medical reports from physicians.
Make travel arrangements for physicians.
Receive and route messages and documents to appropriate staff.
Compile and record medical charts, reports, and correspondence.