Clubhouse managers are most commonly found in the clubhouses of golf courses and country clubs. They usually work under the direction of a general manager and focus on the clubhouse's operations, which include food service and fitness facilities. Coordination of food service between the kitchen and service staff members is an important part of the job, and these managers may also have human resource management duties such as discipline, hiring, performance reviews, creating employee schedules, and overseeing daily work.
Clubhouse managers should oversee the budget and expenditures of the clubhouse while ensuring that all provided services are of the utmost quality. Training programs may also be created and implemented by clubhouse managers, and marketing duties may also be necessary in order to attract new customers and to keep current customers loyal to the club.
Clubhouse managers occasionally work behind the scenes when help is needed, but are usually visible to customers and will interact with them personally. It's important to make sure that employees are providing excellent customer service at all times, but when problems arise, these managers may need to resolve guests' complaints. They may also analyze various reports on a daily basis, such as sales and inventory records. Prior management and customer service experience is generally required for this position, and a bachelor’s degree in hospitality or a related field may also be required by some employers.
Clubhouse Manager Tasks
Interact with members and their guests while serving them food and beverages.
Check the daily schedule of events to ensure that the club is properly staffed and that the functions are set up correctly.
Assist opening and closing the facilities, ensuring all areas are “member ready.”
Oversee the upkeep and cleanliness of all banquet equipment, dining areas, bars, wait stations and banquet store room.