Collection Agent Salary

For Collection Agents, hourly average wages total $12.84 per hour. The majority of Collection Agents claim high levels of job satisfaction. Health benefits are not claimed by all — between a fifth and a fourth lack any form of coverage — but a fair number have medical insurance, and more than half have dental, too. Women Collection Agents who took the survey just slightly outnumber men. Participants in PayScale's salary questionnaire provided the particulars of this report.

$19,866 - $59,180
$20K
$35K
$59K
MEDIAN: $34,842
10%
50%
90%

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$9.89 - $18.71
$9
$13
$19
MEDIAN: $12.84
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$19,866 - $59,180  
   
Bonus
$511 - $14,899  
Commission
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,017 - $48,266  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 28
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.89 - $18.71  
   
Overtime
$11.50 - $32.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$511 - $14,899  
   
Commission
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,017 - $48,266  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 98

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Collection Agent

  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.

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Pay by Experience Level for Collection Agent

Pay by Experience for a Collection Agent has a positive trend. An entry-level Collection Agent with less than 5 years of experience can expect to earn an average total compensation of $27,000 based on 82 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Collection Agent with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $31,000 based on 27 salaries. An experienced Collection Agent which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $41,000 based on 26 salaries. A Collection Agent with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $35,000 based on 11 salaries.

Related Job Salaries

Key Stats for Collection Agent

Gender

Female
59 %
Male
41 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.
Less than 1 year
10%
1-4 years
50%
5-9 years
13%
10-19 years
18%
20 years or more
8%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Collection Agent Salaries

▲35%

Late-Career
▲15%

▲4%

National Average
$30,000

▼10%

Skills That Affect Collection Agent Salaries

▲1%


National Average
$30,000

Customer Service
▼6%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 10 votes.

Gender

Female
59 %
Male
41 %

Years of Experience

Less than 1 year
10%
1-4 years
50%
5-9 years
13%
10-19 years
18%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 64%
vision benefits
Vision: 46%
no benefits
None: 22%
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