Collection Agent Salary

An average Collection Agent in the United States can expect to take home roughly $12.77 per hour. Work is enjoyable for Collection Agents, who typically claim high levels of job satisfaction. Women make up the majority of Collection Agents (60 percent) who completed the questionnaire. While some workers in this profession — just under one in four — do not have any health coverage, a fair number do receive medical benefits and the larger part have dental insurance. This report is based on responses to the PayScale salary survey.

$19,574 - $59,598
$20K
$35K
$60K
MEDIAN: $35,182
10%
50%
90%

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$9.75 - $19.19
$9
$13
$19
MEDIAN: $12.77
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$19,574 - $59,598  
   
Bonus
$505 - $13,381  
Commission
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,476 - $47,415  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 26
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.75 - $19.19  
   
Overtime
$6.75 - $29.53  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$505 - $13,381  
   
Commission
$1,750  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,476 - $47,415  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 98

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Collection Agent

  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.

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Pay by Experience Level for Collection Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Those who have worked for fewer than five years take home a median salary of $27K, and workers with five to 10 years of experience earn a higher $31K on average. Collection Agents see a median salary of $41K after reaching one to two decades on the job. Collection Agents who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $35K.

Related Job Salaries

Key Stats for Collection Agent

Gender

Female
60 %
Male
40 %

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.
Less than 1 year
11%
1-4 years
49%
5-9 years
13%
10-19 years
18%
20 years or more
9%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Collection Agent Salaries

▲39%

Late-Career
▲19%

▲7%

National Average
$29,000

▼8%

Skills That Affect Collection Agent Salaries

▲4%


National Average
$29,000

Customer Service
▼3%

Job Satisfaction

Extremely satisfied
Rated 5 out of 5
based on 9 votes.

Gender

Female
60 %
Male
40 %

Years of Experience

Less than 1 year
11%
1-4 years
49%
5-9 years
13%
10-19 years
18%
20 years or more
9%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 61%
vision benefits
Vision: 44%
dental benefits
None: 23%
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