Median pay for Collection Agents in the United States lies in the neighborhood of $12.66 per hour. Women make up the majority of Collection Agents (61 percent) who completed the questionnaire. Job satisfaction for Collection Agents is high. Medical benefits are awarded to a strong majority, and a majority earn dental coverage. The information for this rundown comes from respondents who completed PayScale's salary questionnaire.

$20,273 - $60,608
(Median)
$20K
$36K
$61K
MEDIAN: $36,080
10%
50%
90%

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$9.74 - $18.52
(Median)
$9
$13
$19
MEDIAN: $12.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$20,273 - $60,608  
   
Bonus
$1,014 - $19,727  
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,481 - $48,629  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 31
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$9.74 - $18.52  
   
Overtime
$6.75 - $28.86  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$1,014 - $19,727  
   
Commission
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$21,481 - $48,629  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 102
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Job Description for Collection Agent

  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

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Pay by Experience Level for Collection Agent

Median of all compensation (including tips, bonus, and overtime) by years of experience.


The median compensation for relatively untried workers is $27K; in the five-to-10 year group, it's higher at around $32K. For Collection Agents, 10 to 20 years of experience on the job amounts to an average salary of $41K. Folks who claim more than 20 years of relevant experience actually report a comparatively lower median income of $34K.

Related Job Salaries

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Experience Affects Collection Agent Salaries

Experienced
up arrow 36%

Late-Career
up arrow 14%

Mid-Career
up arrow 6%

National Average
$30,000


Skills That Affect Collection Agent Salaries


Collections
up arrow 1%

National Average
$30,000

Customer Service
up arrow 6%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
61 %
Male
39 %

Years of Experience

Less than 1 year
12%
1-4 years
46%
5-9 years
17%
10-19 years
17%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 62%
medical benefits
Vision: 47%
dental benefits
None: 20%
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