A collections coordinator is the person who is responsible for collecting information pertaining to their industry. This type of position can be found in a variety of industries, from state and local government offices to school systems. This is generally a position which works inside an office and keeps traditional daytime, weekday shifts. A collections coordinator does generally refer to the collection of a debt, but this is not always the case, as a collections coordinator can also collect information regarding technology and education. The formal education requirements for this position are dependent on the particular organization. Many organizations require an associate’s degree in a field related to administration, but several positions will substitute experience for education.
A collections coordinator will have a variety of responsibilities, dependent on their organization. Some typical responsibilities include reviewing information found in records and databases, collecting billing accounts, ensuring accuracy within records and databases, communicating information found to the relevant and necessary party, collecting information regarding activities, finding information relevant to the industry, delegating particular tasks to staff members, working out terms of payment with a customer, ensuring proper collection of funds, ensuring that collections operations run seamlessly, identifying customers, communicating with customers via telephone or mail, and reporting all information to their supervisors. This person must be highly organized and detail-oriented. They must also be adept at multitasking as they will generally be responsible for multiple cases at one time. Expert communication skills are a must, as a collections coordinator will spend a great deal of time communicating with clients.
Collections Coordinator Tasks
Identify and communicate with customers with delinquent accounts by mail, phone, etc.
Ensure collections operations function smoothly and effectively.
Work out terms for payment or initiats other actions as necessary.