A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they
Collections Representative Tasks
Record information about financial status of customers and status of collection efforts.
Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
Locate and notify customers of delinquent accounts by mail or telephone.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.