The average Collections Representative in the United States earns approximately $15.15 per hour. Location and career length each impact pay for this group, with the former having the largest influence. Most Collections Representatives are fairly content with their jobs, and work satisfaction falls in line with the national average. A fair number report receiving medical coverage from their employers and a strong majority collect dental insurance. Women account for the majority of Collections Representatives who took the survey — 82 percent to be exact. The information for this snapshot was generated by responses to the PayScale salary survey.

$24,874 - $61,245
(Median)
$25K
$39K
$61K
MEDIAN: $39,181
10%
50%
90%

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$11.36 - $20.47
(Median)
$11
$15
$20
MEDIAN: $15.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,874 - $61,245  
   
Bonus
$650 - $12,236  
Commission
$3,573  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,775 - $51,325  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 78
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.36 - $20.47  
   
Overtime
$15.48 - $33.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$650 - $12,236  
   
Commission
$3,573  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,775 - $51,325  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 259
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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

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Popular Skills for Collections Representative


Collections Representatives generally report applying a varied skill set to their work. Most notably, skills in Accounts Receivable, bill collections, Negotiation, and Customer Service are correlated to pay that is above average. Most people who know Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Collections Representatives with a lot of experience do not necessarily enjoy more money. Salaries for the relatively untried average out to around $31K, but survey participants with five to 10 years of experience earn a significantly higher median of $35K. For Collections Representatives, 10 to 20 years of experience on the job amounts to an average salary of $38K. Veterans who have surpassed the 20-year mark may make only slightly more than those who are navigating the mid-career stage; the more senior group reports median earnings of around $40K.

Collections Representative Reviews

What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

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Experience Affects Collections Representative Salaries




National Average
$34,000


Skills That Affect Collections Representative Salaries


bill collections
up arrow 2%

Negotiation
up arrow 1%

Customer Service
0%

National Average
$34,000

Collections
up arrow 2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 48 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
4%
1-4 years
33%
5-9 years
25%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 71%
medical benefits
Vision: 59%
dental benefits
None: 20%
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