Collections Representative Salary

Median pay for Collections Representatives in the United States lies in the neighborhood of $14.55 per hour. Career duration is the biggest factor affecting pay for this group, followed by geography. Men are in the minority of survey respondents, with female Collections Representatives making up 76 percent. A strong majority enjoy medical while a fair number get dental coverage. Vision coverage is also available to a majority. Most Collections Representatives like their work and job satisfaction is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$25,514 - $50,112
(Median)
$26K
$39K
$50K
MEDIAN: $38,635
10%
50%
90%

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$10.90 - $19.78
(Median)
$11
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,514 - $50,112  
   
Bonus
$0.00 - $8,449  
Profit Sharing
$203.47 - $2,430  
Commission
$2,500 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,038 - $47,208  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 147
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.90 - $19.78  
   
Overtime
$14.87 - $30.01  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $8,449  
   
Commission
$2,500 - $5,087  
Profit Sharing
$203.47 - $2,430  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,038 - $47,208  
Country: United States | Currency: USD | Updated: 20 Jun 2015 | Individuals Reporting: 454
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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Collections Clerk Job Listings

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Popular Skills for Collections Representative


Survey takers who work as Collections Representatives usually report a few specific skills. Most notably, skills in Accounts Receivable, Negotiation, Collections, and Customer Service are correlated to pay that is above average. The majority of those who know Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Collections Representatives with a lot of experience do not necessarily enjoy more money. Salaries of relatively inexperienced workers fall in the neighborhood of $30K, but folks who have racked up five to 10 years see a notably higher median of $34K. Collections Representatives who work for 10 to 20 years in their occupation tend to earn about $37K. In the end, more experience does seem to mean larger paychecks; seasoned Collections Representatives with more than 20 years of experience earn a predictably higher median salary of $42K.

Collections Representative Reviews

What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

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Experience Affects Collections Representative Salaries




National Average
$33,000


Skills That Affect Collections Representative Salaries


Negotiation
up arrow 5%

Collections
up arrow 3%

National Average
$33,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 116 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
24%
10-19 years
26%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 72%
vision benefits Vision: 57% employee benefits None: 19%
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