Collections Representative Salary

Pay for Collections Representatives in the United States sits in the ballpark of $15.20 per hour. Geography and years of experience each impact pay for this group, with the former having the largest influence. Medical benefits are awarded to a fair number, and a strong majority earn dental coverage. Women account for the majority of Collections Representatives who took the survey — 84 percent to be exact. The majority of individuals in this role claim moderate levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.

$24,045 - $61,804
$24K
$37K
$62K
MEDIAN: $37,421
10%
50%
90%

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$11.37 - $20.63
$11
$15
$21
MEDIAN: $15.20
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,045 - $61,804  
   
Bonus
$505 - $14,191  
Commission
$4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,893 - $51,125  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 68
© PayScale, Inc. @ www.payscale.com
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.37 - $20.63  
   
Overtime
$15.48 - $33.45  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$505 - $14,191  
   
Commission
$4,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,893 - $51,125  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 248
© PayScale, Inc. @ www.payscale.com

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.

Collections Clerk Job Listings

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Popular Skills for Collections Representative


Survey results suggest that Collections Representatives put a wide range of professional skills to use. Most notably, skills in Accounts Receivable, Negotiation, bill collections, and Customer Service are correlated to pay that is above average. Most people experienced in Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Collections Representatives, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $31K, but folks who have racked up five to 10 years see a notably higher median of $35K. Collections Representatives bring in $37K after working for 10 to 20 years. Collections Representatives who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $40K.

Pay Difference by Location

National Average: $33,710

Larger city markers indicate a job is popular in that location.

For Collections Representatives, busy New York offers a higher-than-average pay rate, 48 percent above the national average. Collections Representatives will also find cushy salaries in Miami (+48 percent), Chicago (+28 percent), Houston (+25 percent), and Los Angeles (+20 percent). Those in the field find the lowest salaries in Norfolk, 16 percent below the national average. Employers pay around 13 percent less in Dallas and 8 percent less in Las Vegas, below-median salaries for those in this field.

Collections Representative Reviews

Q: What is it like working as a Collections Representative?

Collections Representative in Denver:
`"$Negotiations."`
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

Key Stats for Collections Representative

Gender

Female
84 %
Male
16 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.
Less than 1 year
5%
1-4 years
33%
5-9 years
24%
10-19 years
27%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Collections Representative Salaries

▲19%

▲9%

▲4%

National Average
$34,000

▼7%

Skills That Affect Collections Representative Salaries


Negotiation
▲2%


Customer Service
▼0%

National Average
$34,000

▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 50 votes.

Gender

Female
84 %
Male
16 %

Years of Experience

Less than 1 year
5%
1-4 years
33%
5-9 years
24%
10-19 years
27%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 78%
dental benefits
Dental: 71%
vision benefits
Vision: 61%
dental benefits
None: 19%
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