Collections Representative Salary

Collections Representatives in the United States can expect to earn an average of $15.35 per hour. Geographic location and experience level each impact pay for this group, with the former having the largest influence. Among folks in this role, job satisfaction levels approximately match the national average. A fair number enjoy medical while a strong majority get dental coverage. Vision coverage is also available to a majority. Collections Representatives who responded to the questionnaire are largely women, dominating at 82 percent. The numbers in this rundown were provided by PayScale's salary survey participants.

$24,366 - $62,264
$24K
$37K
$62K
MEDIAN: $37,110
10%
50%
90%

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$11.27 - $20.80
$11
$15
$21
MEDIAN: $15.35
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,366 - $62,264  
   
Bonus
$498.33 - $17,344  
Commission
$4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,867 - $52,210  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 71
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.27 - $20.80  
   
Overtime
$15.67 - $34.31  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$498.33 - $17,344  
   
Commission
$4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,867 - $52,210  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 238

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United States (change)

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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.

Collections Clerk Job Listings

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Popular Skills for Collections Representative


Survey results show that Collections Representatives typically report just a few professional skills. Most notably, skills in Accounts Receivable, Negotiation, bill collections, and Customer Service are correlated to pay that is above average. Most people familiar with Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Pay by Experience for a Collections Representative has a positive trend. An entry-level Collections Representative with less than 5 years of experience can expect to earn an average total compensation of $31,000 based on 147 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Collections Representative with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $35,000 based on 106 salaries. An experienced Collections Representative which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $37,000 based on 95 salaries. A Collections Representative with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $40,000 based on 35 salaries.

Pay Difference by Location

National Average: $34,145

Larger city markers indicate a job is popular in that location.

Home to some of the best pay for Collections Representatives, New York offers exceptional salaries, 46 percent above the national average. Collections Representatives will also find cushy salaries in Miami (+46 percent), Chicago (+27 percent), Houston (+23 percent), and Los Angeles (+18 percent). Norfolk is home to the smallest salaries in the field, lagging the national average by 17 percent. Two other places where employers offer below-median salaries are Dallas (15 percent less) and Las Vegas (9 percent less).

Collections Representative Reviews

Q: What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

Key Stats for Collections Representative

Gender

Female
82 %
Male
18 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 54 votes.
Less than 1 year
5%
1-4 years
33%
5-9 years
24%
10-19 years
27%
20 years or more
12%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Collections Representative Salaries

▲17%

▲8%

▲2%

National Average
$34,000

▼8%

Skills That Affect Collections Representative Salaries


Negotiation
▼0%

National Average
$34,000


Customer Service
▼2%

▼3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 54 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
5%
1-4 years
33%
5-9 years
24%
10-19 years
27%
20 years or more
12%

Common Health Benefits

medical benefits
Medical: 79%
dental benefits
Dental: 71%
vision benefits
Vision: 61%
no benefits
None: 19%
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