Collections Representative Salary

Average Collections Representatives in the United States make around $15.26 per hour. Geographic location is the biggest factor affecting pay for this group, followed by experience level. The majority of individuals in this role claim moderate levels of job satisfaction. The vast majority of Collections Representatives (82 percent) who responded to the survey are women. Health benefits are not claimed by all — roughly one in five lack any form of coverage — but a strong majority have medical insurance, and a fair number have dental, too. This report is based on answers to PayScale's salary questionnaire.

$24,938 - $61,193
$25K
$38K
$61K
MEDIAN: $38,185
10%
50%
90%

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$11.37 - $20.61
$11
$15
$21
MEDIAN: $15.26
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$24,938 - $61,193  
   
Bonus
$506 - $13,000  
Commission
$4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,938 - $51,349  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 79
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$12$24$36
Hourly Rate
$11.37 - $20.61  
   
Overtime
$15.40 - $33.52  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$24K$48K$72K
Bonus
$506 - $13,000  
   
Commission
$4,069  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,938 - $51,349  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 258

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.

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Popular Skills for Collections Representative


Just a handful of professional skills are reported by Collections Representatives who took the survey. Most notably, skills in Accounts Receivable, bill collections, Negotiation, and Customer Service are correlated to pay that is above average. For most people, competency in Collections indicates knowledge of Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Collections Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Those in the early stages of their career can expect to make around $31K; however, individuals with five to 10 years of experience bring in $35K on average — a distinctly larger sum. Collections Representatives bring in $37K after working for 10 to 20 years. In the end, the overall pattern seems to be that more experience generally corresponds to higher pay; a Collections Representative with more than 20 years of experience can earn $41K on average.

Collections Representative Reviews

Q: What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

Key Stats for Collections Representative

Gender

Female
82 %
Male
18 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.
Less than 1 year
4%
1-4 years
33%
5-9 years
26%
10-19 years
26%
20 years or more
11%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Collections Representative Salaries

▲20%

▲10%

▲4%

National Average
$34,000

▼8%

Skills That Affect Collections Representative Salaries




Negotiation
▲1%

National Average
$34,000

▼2%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 53 votes.

Gender

Female
82 %
Male
18 %

Years of Experience

Less than 1 year
4%
1-4 years
33%
5-9 years
26%
10-19 years
26%
20 years or more
11%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 71%
vision benefits
Vision: 60%
dental benefits
None: 20%
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