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Collections Representative Salary

Collections Representatives in the United States can expect to earn an average of $14.57 per hour. Career duration is the biggest factor affecting pay for this group, followed by geography. For the most part, Collections Representatives enjoy their work and report high levels of job satisfaction. Men are in the minority of survey respondents, with female Collections Representatives making up 76 percent. Medical benefits are awarded to a strong majority, and a fair number earn dental coverage. This report is based on responses to the PayScale salary survey.

$25,260 - $49,682
(Median)
$25K
$38K
$50K
MEDIAN: $38,305
10%
50%
90%

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$10.88 - $19.75
(Median)
$11
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,260 - $49,682  
   
Bonus
$0.00 - $7,353  
Profit Sharing
$203.47 - $2,430  
Commission
$2,750 - $20,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,040 - $46,942  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 145
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.88 - $19.75  
   
Overtime
$15.06 - $30.86  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $7,353  
   
Commission
$2,750 - $20,000  
Profit Sharing
$203.47 - $2,430  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,040 - $46,942  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 451

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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Collections Clerk Job Listings

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Popular Skills for Collections Representative


Collections Representatives who responded to the survey indicated only a few skills that they use on the job. Most notably, skills in Accounts Receivable, Negotiation, Collections, and Customer Service are correlated to pay that is above average. The majority of those who know Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Collections Representatives with more experience do not necessarily bring home bigger paychecks. In fact, experience in this field tends to impact compensation minimally. Although individuals who have less than five years' experience earn $30K on average, people with five to 10 years benefit from a notably larger average of $34K. After working for 10 to 20 years, Collections Representatives make a median salary of $37K. In the end, more experience does seem to mean larger paychecks; seasoned Collections Representatives with more than 20 years of experience earn a predictably higher median salary of $42K.

Collections Representative Reviews

What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

United States (change)

Experience Affects Collections Representative Salaries




National Average
$33,000


Skills That Affect Collections Representative Salaries


Negotiation
up arrow 5%

Collections
up arrow 3%

National Average
$33,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 118 votes.

Gender

Female
76 %
Male
24 %

Years of Experience

Less than 1 year
4%
1-4 years
36%
5-9 years
25%
10-19 years
26%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 79% dental benefits Dental: 72%
vision benefits Vision: 57% employee benefits None: 18%
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