Collections Representative Salary

The average Collections Representative in the United States can expect to rake in roughly $14.54 per hour. Residence is the biggest factor affecting pay for this group, followed by career duration. The majority of Collections Representatives claim high levels of job satisfaction. A strong majority enjoy medical while a fair number get dental coverage. Vision coverage is also available to the greater part. Men are in the minority of survey respondents, with female Collections Representatives making up 77 percent. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.

$25,880 - $51,042

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$10.86 - $19.83

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,880 - $51,042  
   
Bonus
$0.00 - $8,161  
Profit Sharing
$200.00 - $2,457  
Commission
$2,500 - $5,087  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,033 - $47,282  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 148
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.86 - $19.83  
   
Overtime
$14.81 - $30.22  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $8,161  
   
Commission
$2,500 - $5,087  
Profit Sharing
$200.00 - $2,457  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,033 - $47,282  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 452
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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they

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Collections Representative Tasks

  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

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Popular Skills for Collections Representative


Collections Representatives usually report a few specific skills. Most notably, skills in Accounts Receivable, Negotiation, Collections, and Customer Service are correlated to pay that is above average. The majority of those who know Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Collections Representatives, level of experience appears to be a somewhat less important part of the salary calculation — more experience does not correlate to noticeably higher pay. Salaries of relatively inexperienced workers fall in the neighborhood of $30K, but folks who have racked up five to 10 years see a notably higher median of $34K. After working for 10 to 20 years, Collections Representatives make a median salary of $37K. After two decades in the workforce, the average Collections Representative generally earns more than ever; median pay for this group is estimated at $42K.

Collections Representative Reviews

What is it like working as a Collections Representative?

Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

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Experience Affects Collections Representative Salaries




National Average
$33,000


Skills That Affect Collections Representative Salaries


Negotiation
up arrow 5%

Collections
up arrow 3%

National Average
$33,000

Customer Service
up arrow 1%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 113 votes.

Gender

Female
77 %
Male
23 %

Years of Experience

Less than 1 year
4%
1-4 years
35%
5-9 years
25%
10-19 years
27%
20 years or more
10%

Common Health Benefits

medical benefits Medical: 78% dental benefits Dental: 72%
vision benefits Vision: 57% employee benefits None: 19%
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