Collections Representative Salary (United States)

A typical Collections Representative in the United States can expect to take home roughly $14.49 per hour. The top of the range reaches $19.40, and the bottom approaches $10.79 per hour. Career length and the particular city each impact pay for this group, with the former having the largest influence. The vast majority of folks in this line of work enjoy health insurance benefits; most receive both medical and dental insurance and more than half get vision plans. Most Collections Representatives are women (74 percent). For the most part, Collections Representatives enjoy their work and report high levels of job satisfaction. The information for this snapshot was generated by responses to the PayScale salary survey.
Collections Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$25,590 - $49,447
(Median)
26K
31K
38K
44K
49K
MEDIAN: $38,185
10%
25%
50%
75%
90%
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Collections Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.79 - $19.40
(Median)
11
14
17
19
MEDIAN: $14.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$17K$34K$51K
Salary
$25,590 - $49,447  
   
Bonus
$0.00 - $6,170  
Profit Sharing
$203.47 - $2,430  
Commission
$3,052 - $20,168  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,070 - $46,515  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 129
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.79 - $19.40  
   
Overtime
$15.06 - $30.41  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $6,170  
   
Commission
$3,052 - $20,168  
Profit Sharing
$203.47 - $2,430  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,070 - $46,515  
PayScale
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 417
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Job Description for Collections Representative

A collection representative holds an entry-level position with a debt collection company, although some larger corporations may use collectors as part of an accounts receivable department. Collection representatives contact past-due debtors and attempt to secure payment for amounts owed. Collection representatives typically spend much of their time working by telephone; they
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Collections Representative Tasks
  • Record information about financial status of customers and status of collection efforts.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Locate and notify customers of delinquent accounts by mail or telephone.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Collections Representative Job Listings

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Popular Skills for Collections Representative

Survey takers who work as Collections Representatives typically report just a few professional skills. Most notably, facility with Accounts Receivable and Negotiation are correlated to pay that is significantly above average, leading to increases of 21 percent and 6 percent, respectively. Most people experienced in Collections also know Accounts Receivable.

Pay by Experience Level for Collections Representative

Median of all compensation (including tips, bonus, and overtime) by years of experience.
Collections Representatives with a lot of experience do not necessarily enjoy higher salaries, as pay increases are mainly incremental. After five to 10 years, starting salaries jump from $30K to $34K. Between 10 and 20 years, pay reaches $37K. The 20-year mark seems to bring slower salary growth, and Collections Representatives at this tenure level tend to see their incomes plateau to $41K. Experienced employees who have 10-20 years of experience make up 23 percent of the workforce; inexperienced individuals who have been working for less than one year comprise 5 percent, and senior people with more than 20 years under their belt fill out the remaining less than 10. A majority of respondents report one to nine years of experience.

Pay Difference By Location

Los Angeles
up arrow 13%
Chicago
up arrow 12%
Milwaukee
up arrow 10%
Jacksonville
up arrow 2%
Dallas
0%
National Average
$32,000
Norfolk
up arrow 11%
Larger circles over a city indicate a job is popular in that location.
Collections Representatives will find that Los Angeles offers an impressive pay rate, one which exceeds the national average by 13 percent. Collections Representatives will also find cushy salaries in Chicago (+12 percent) and Milwaukee (+10 percent). With compensation 11 percent below the national average, Norfolk is not known for hefty paychecks and actually represents the lowest-paying market.

Collections Representative Reviews

What is it like working as a Collections Representative?
Collections Representative in Denver:
"Negotiations."
Pros: Casual dress, close to home, small office.
Cons: High pressure collections, competitive,

Related Job Salaries

Experience Affects Collections Representative Salaries

National Average
$32,000

Skills That Affect Collections Representative Salaries

Negotiation
up arrow 6%
Collections
0%
National Average
$32,000
Customer Service
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 116 votes.

Gender

Female
74%
female alumni
 
Male
26%
male alumni

Years of Experience

Less than 1 year
5%
1-4 years
38%
5-9 years
24%
10-19 years
23%
20 years or more
9%

Common Health Benefits

medical benefits Medical: 80% dental benefits Dental: 72%
vision benefits Vision: 58% employee benefits None: 18%
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