Typically, a collections specialist is an individual that specializes in the collection of debt owed to their organization. They use a variety of means to contact individuals who have defaulted on debts and/or who have not paid past-due bills. Collections specialists usually work in a call center with other collections specialists, although they may telecommute from a remote location such as a home office.
Collections Specialist Tasks
Monitor and maintain assigned accounts through follow up and possibly implement alternative payment options.
Make collection and billing calls to reduce the lost assets of a company and delinquent payments.