Combined food-preparation and service workers are cross-trained food service employees whose duties revolve around waiting, service, and the kitchen. This particular position exists primarily in the fast food industry, but also in small restaurants, cafes, and diners where a lack of manpower requires the staff to hold a wide range of responsibilities.
As service workers, those in this position must know how to process financial transactions, which may include the use of electronic register systems, and have full knowledge of their business's menu to adequately serve customers. As food-preparation workers, they must know how to operate cooking appliances such as stoves, ovens, and deep fryers and be able to prepare every item on the menu. They may also be required to maintain the cleanliness of both the front-of-house operations and food-preparation areas.
Food-preparation/service workers often work in shifts which may include nights, weekends, or holidays depending on the employer. The work is often physical, but not especially demanding, and they must communicate well with co-workers and supervisors to ensure that everything is running smoothly at all times. Positive customer interaction is also of the utmost importance.
Educational requirements for this position are not strict, but some businesses may prefer applicants who have a certificate in hospitality. Most employers require prior experience and provide on-the-job training for new workers.
Combined Food Preparation and Serving Worker, Including Fast Food Tasks
Clean and stock work and customer areas.
Assist with kitchen prep.
Greet and receive customer orders and payment while offering menu information, answering questions, and up-selling.