Usually, a communications assistant is present in order to help an organization communicate with the public. The communications assistant may also work for an individual who interacts with a large network of people, in order to ease this individual’s workload. The communications involved may include communication with the media, with other organizations, or with the general public, such as customers.
Typically, a minimum of a bachelor’s degree in communications or a related field is required, as well as relevant experience. There is often the need to multitask, and work is often done under minimum supervision. Therefore, it is important to be self-motivated. It is important to be able to have strong written and oral communication skills, including using proper language structure and grammar. Strong computer and typing skills are necessary, as the assistant will often be given clerical work, such as data entry.
The communications involved are often done via mail, email, the phone, and social media. It is important to get back to people within an acceptable amount of time, so a communications assistant will often be busy throughout the day. When working with clients, it is important to be able to listen to the concerns of the clients and to be compassionate towards their needs. Some jobs also include sales aspects. The job of a communications assistant is often done in an office or a call center environment.
Communications Assistant Tasks
Edit and assist in writing product sheets, social media updates, and other materials.
Organize marketing, communications, and event data, calendars, and reports.
Write marketing copy for many audiences and platforms, augmenting with images as appropriate.
Build and maintain customer databases and social media analytics, documenting outreach and communications.