Computer / Network Support Technician Salary

The average Network Support Technician in the United States can expect to rake in roughly $17.65 per hour. Cash earnings of Network Support Technicians can occasionally include $5K each in bonuses and profit sharing proceeds; this strong performance component causes pay grades to stretch from approximately $28K to almost $61K. The most important factor affecting compensation for this group is location, followed by career duration and the individual firm. Although a fair number have medical coverage and the greater part have dental coverage, just over a fifth claim no health benefits at all. The majority of Network Support Technicians claim high levels of job satisfaction. This report is based on responses to the PayScale salary survey.

$30,670 - $62,340
$31K
$44K
$62K
MEDIAN: $44,015
10%
50%
90%

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$12.02 - $26.03
$12
$18
$26
MEDIAN: $17.65
10%
50%
90%

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$0$62K
Salary $30,670 - $62,340
Bonus $0.00 - $4,988
Profit Sharing $0.00 - $5,128
Commission $3,750
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,927 - $60,817
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,069
Hourly Data $0$40
Hourly Rate $12.02 - $26.03
Hourly Tips $1.17
Overtime $17.28 - $40.91
Annual Data $0$60K
Bonus $0.00 - $4,988
Commission $3,750
Profit Sharing $0.00 - $5,128
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,927 - $60,817
  • Country: United States
  • Currency: USD
  • Updated: 11 Jul 2017
  • Individuals Reporting: 1,215

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United States (change)

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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Computer / Network Support Technician


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While Network Support Technicians do not often become Information Technology Directors, the job pays $103K per year on average. The most common next step for a Network Support Technician is to become an IT Network Administrator or a Network System Administrator. The former position pays an additional $7K per year on average, and the latter position pays $11K more per year.

Computer / Network Support Technician Job Listings

Popular Employer Salaries for Computer / Network Support Technician


Level (3) Communications leads the field in terms of pay, with a median salary of $51K.

Popular Skills for Computer / Network Support Technician


Network Support Technicians report using a large range of skills on the job. Most notably, skills in Windows Server 2012 R2, Microsoft Active Directory, Windows NT / 2000 / XP Networking, and Cisco Networking are correlated to pay that is above average. Skills that pay less than market rate include Visual Basic, Windows Operating System General Use, and Microsoft Office. The majority of those who know Computer Hardware Technician also know Network Support.

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 1,244 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 625 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 467 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 145 salaries.

Pay Difference by Location

National Average: $40,971

Larger city markers indicate a job is popular in that location.

For Network Support Technicians, Washington provides a pay rate that is 32 percent greater than the national average. Network Support Technicians will also find cushy salaries in Chicago (+22 percent), New York (+21 percent), San Diego (+20 percent), and St. Louis (+14 percent). Miami is the lowest-paying area, 10 percent south of the national average. Tampa and Orlando are a couple other places where companies are known to pay below the median — salaries are 9 percent lower and 8 percent lower, respectively.

Computer / Network Support Technician Reviews

Q: What is it like working as a Computer / Network Support Technician?

Computer / Network Support Technician in Lancaster:
"There are problems to solve all the time."
Pros: I like to help people make their job a little easier. I like teaching people how to work more efficiently on a computer.
Cons: I'm the underdog. I get put on all the easy, but abundant work with hardly any help.

Computer / Network Support Technician in Buffalo:
"I have no idea what to put."
Pros: I like being able to fix items and help people.
Cons: The job can be repetitive but not too bad.

Computer / Network Support Technician in Phoenix:
"It's nice."
Pros: Very relaxed atmosphere. Not a busy time during work hours.
Cons: Repetitiveness. Having a longer commute than I prefer.

Computer / Network Support Technician in St. Louis:
Pros: Learning Experience.
Cons: Nothing bad so far.

Computer / Network Support Technician in Nashville:
"Time."
Pros: Working with good people and something rewarding.
Cons: I am happy but there are times when I wonder if I am underpaid.

Computer / Network Support Technician in Statesboro:
"Love the field."
Pros: Working with my hands. Not the same boring routine everyday.
Cons: Working with upset people.

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 433 votes.
Less than 1 year
5%
1-4 years
46%
5-9 years
23%
10-19 years
19%
20 years or more
7%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer / Network Support Technician Salaries

▲27%

▲23%

▲6%

National Average
$41,000

▼9%

Skills That Affect Computer / Network Support Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 433 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
23%
10-19 years
19%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
no benefits
None: 23%
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