Computer / Network Support Technician Salary
Median pay for Network Support Technicians in the United States lies in the neighborhood of $17.61 per hour. Overall cash earnings for Network Support Technicians vary widely between $28K and $61K; for a few high rollers, the final number can encompass upwards of $5K each from bonuses and profit sharing proceeds. Compensation for this group is mainly affected by location, but tenure and the specific company are influential factors as well. Health benefits are not claimed by all — just over one in five lack any form of coverage — but a strong majority have medical insurance, and the larger part have dental, too. For the most part, Network Support Technicians enjoy their work and report high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.
|Salary||$30,749 - $62,511|
|Bonus||$0.00 - $4,993|
|Profit Sharing||$0.34 - $5,068|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$27,877 - $60,949|
|Hourly Rate||$11.95 - $25.94|
|Overtime||$16.89 - $40.82|
|Bonus||$0.00 - $4,993|
|Profit Sharing||$0.34 - $5,068|
|Total Pay (||$27,877 - $60,949|
Job Description for Computer / Network Support Technician
A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.
Computer / Network Support Technician Tasks
- Provide continuous status information to ensure customer satisfaction.
- Initiate customer contact, escalate to appropriate parties and resolve incidents.
- Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
- Respond to technical issues as they arise.
Common Career Paths for Computer / Network Support Technician
Network Support Technicians sometimes assume positions such as Information Technology Directors. That role pays $103K per year on average. The most common next step for a Network Support Technician is to become an IT Network Administrator or a Network System Administrator. The former position pays an additional $7K per year on average, and the latter position pays $11K more per year.
Popular Employer Salaries for Computer / Network Support Technician
Those at Level (3) Communications can expect to make the most, with the company offering a median salary of $51K.
Popular Skills for Computer / Network Support Technician
Network Support Technicians report using a deep pool of skills on the job. Most notably, skills in Windows Server 2012 R2, Microsoft Active Directory, Windows NT / 2000 / XP Networking, and Cisco Networking are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Visual Basic, Windows Operating System General Use, and Microsoft Office. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Network Support.
Pay by Experience Level for Computer / Network Support Technician
Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 1,244 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 625 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 467 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 145 salaries.
Pay Difference by Location
For Network Support Technicians, busy Washington offers a higher-than-average pay rate, 32 percent above the national average. Network Support Technicians can also look forward to large paychecks in cities like Chicago (+22 percent), New York (+21 percent), San Diego (+20 percent), and St. Louis (+14 percent). Falling short of the national average by 10 percent, the area with the worst salaries is Miami. Two other places where employers offer below-median salaries are Tampa (9 percent less) and Orlando (8 percent less).
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