Computer / Network Support Technician Salary

A sizeable majority of Network Support Technicians in the United States are men. In this role, average pay is around $17.81 per hour. Overall cash earnings of Network Support Technicians stretch from $28K near the bottom to $61K at the top, and the heftiest packages can encompass around $5K each from bonuses and profit sharing. Compensation for this group is mainly affected by career duration, but geography and the individual firm are influential factors as well. Job satisfaction for Network Support Technicians is high. Although a strong majority have medical coverage and a majority have dental coverage, slightly more than a fifth claim no health benefits at all. The numbers in this rundown were provided by PayScale's salary survey participants.

$30,881 - $62,104
$31K
$44K
$62K
MEDIAN: $43,596
10%
50%
90%

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$11.90 - $25.97
$12
$18
$26
MEDIAN: $17.81
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,881 - $62,104  
   
Bonus
$0.00 - $4,953  
Profit Sharing
$0.00 - $5,068  
Commission
$6,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,150 - $60,672  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 986
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.90 - $25.97  
   
Hourly Tips
$2.00  
Overtime
$16.54 - $39.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,953  
   
Commission
$6,600  
Profit Sharing
$0.00 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$28,150 - $60,672  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 1,089

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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Read or listen to client problems and collect necessary information to identify and solve technical issues.
  • Remotely or in person conduct set-up, administration, configuration, or troubleshooting of problems.
  • Monitor and follow policies on backups, network, and storage capacity, and change management.
  • Use ticket tracking to document problems and their solutions, and analyze that data to improve performance and training.

Common Career Paths for Computer / Network Support Technician


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While not commonly seen, Network Support Technicians who transition into an Information Technology Director position may see a rise in pay. The median salary for Information Technology Directors is $103K per year. A common career progression for a Network Support Technician is to become an IT Network Administrator or a Network System Administrator. Compared to Network Support Technicians, the first group earns $7K more on average, and the second group earns $11K more.

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Popular Employer Salaries for Computer / Network Support Technician


For Network Support Technicians, comfortable salaries can be found at Level (3) Communications; in fact, median earnings sit around $51K, the highest in the area.

Popular Skills for Computer / Network Support Technician


Network Support Technicians report using a large range of skills on the job. Most notably, skills in Windows Server 2012 R2, Microsoft Active Directory, Windows NT / 2000 / XP Networking, and Cisco Networking are correlated to pay that is above average. Skills that pay less than market rate include Visual Basic, Windows Operating System General Use, and Microsoft Word. Most people familiar with Computer Hardware Technician also know Network Support.

Pay by Experience Level for Computer / Network Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


Network Support Technicians do not generally earn higher incomes from more experience in the field. Although individuals who have less than five years' experience earn $37K on average, people with five to 10 years benefit from a notably larger average of $44K. People with 10 to 20 years of experience make an average of about $50K in this role. Network Support Technicians who surpass 20 years on the job report pay that isn't as high as one would expect; the median compensation for this crowd sits around $51K.

Pay Difference by Location

21%

18%

15%

14%

11%

-6%

-9%

-12%

-12%

National Average: $41,089

Larger city markers indicate a job is popular in that location.

With a pay rate for Network Support Technicians that is 21 percent greater than the national average, New York offers a comfortable salary for those in this profession. Network Support Technicians can also look forward to large paychecks in cities like San Diego (+18 percent), Colorado Springs (+17 percent), Columbus (+15 percent), and St. Louis (+14 percent). With compensation 12 percent below the national average, Miami is not known for hefty paychecks and actually represents the lowest-paying market. Phoenix and Tampa are a couple other places where companies are known to pay below the median — salaries are 12 percent lower and 9 percent lower, respectively.

Computer / Network Support Technician Reviews

Q: What is it like working as a Computer / Network Support Technician?

Computer / Network Support Technician in Lancaster:
"There are problems to solve all the time."
Pros: I like to help people make their job a little easier. I like teaching people how to work more efficiently on a computer.
Cons: I'm the underdog. I get put on all the easy, but abundant work with hardly any help.

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 356 votes.
Less than 1 year
5%
1-4 years
46%
5-9 years
23%
10-19 years
20%
20 years or more
7%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer / Network Support Technician Salaries

▲25%

▲22%

▲6%

National Average
$41,000

▼9%

Skills That Affect Computer / Network Support Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 356 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
46%
5-9 years
23%
10-19 years
20%
20 years or more
7%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 63%
vision benefits
Vision: 53%
dental benefits
None: 23%
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