Computer / Network Support Technician Salary

Median pay for Network Support Technicians in the United States lies in the neighborhood of $17.61 per hour. Overall cash earnings for Network Support Technicians vary widely between $28K and $61K; for a few high rollers, the final number can encompass upwards of $5K each from bonuses and profit sharing proceeds. Compensation for this group is mainly affected by location, but tenure and the specific company are influential factors as well. Health benefits are not claimed by all — just over one in five lack any form of coverage — but a strong majority have medical insurance, and the larger part have dental, too. For the most part, Network Support Technicians enjoy their work and report high levels of job satisfaction. This report is based on answers to PayScale's salary questionnaire.

$30,749 - $62,511
$31K
$44K
$63K
MEDIAN: $44,218
10%
50%
90%

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$11.95 - $25.94
$12
$18
$26
MEDIAN: $17.61
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$21K$42K$63K
Salary
$30,749 - $62,511  
   
Bonus
$0.00 - $4,993  
Profit Sharing
$0.34 - $5,068  
Commission
$4,600  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,877 - $60,949  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,042
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$14$28$42
Hourly Rate
$11.95 - $25.94  
   
Hourly Tips
$1.17  
Overtime
$16.89 - $40.82  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$28K$56K$84K
Bonus
$0.00 - $4,993  
   
Commission
$4,600  
Profit Sharing
$0.34 - $5,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$27,877 - $60,949  
Country: United States | Currency: USD | Updated: 4 May 2017 | Individuals Reporting: 1,197

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United States (change)

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Job Description for Computer / Network Support Technician

A Computer/Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer/Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.


Computer / Network Support Technician Tasks

  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.
  • Respond to technical issues as they arise.

Common Career Paths for Computer / Network Support Technician


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Network Support Technicians sometimes assume positions such as Information Technology Directors. That role pays $103K per year on average. The most common next step for a Network Support Technician is to become an IT Network Administrator or a Network System Administrator. The former position pays an additional $7K per year on average, and the latter position pays $11K more per year.

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Popular Employer Salaries for Computer / Network Support Technician


Those at Level (3) Communications can expect to make the most, with the company offering a median salary of $51K.

Popular Skills for Computer / Network Support Technician


Network Support Technicians report using a deep pool of skills on the job. Most notably, skills in Windows Server 2012 R2, Microsoft Active Directory, Windows NT / 2000 / XP Networking, and Cisco Networking are correlated to pay that is above average. Skills that are correlated to lower pay, on the other hand, include Visual Basic, Windows Operating System General Use, and Microsoft Office. Those proficient in Computer Hardware Technician are, more often than not, also skilled in Network Support.

Pay by Experience Level for Computer / Network Support Technician

Pay by Experience for a Computer / Network Support Technician has a positive trend. An entry-level Computer / Network Support Technician with less than 5 years of experience can expect to earn an average total compensation of $37,000 based on 1,244 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Computer / Network Support Technician with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $43,000 based on 625 salaries. An experienced Computer / Network Support Technician which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $51,000 based on 467 salaries. A Computer / Network Support Technician with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $52,000 based on 145 salaries.

Pay Difference by Location

National Average: $40,983

Larger city markers indicate a job is popular in that location.

For Network Support Technicians, busy Washington offers a higher-than-average pay rate, 32 percent above the national average. Network Support Technicians can also look forward to large paychecks in cities like Chicago (+22 percent), New York (+21 percent), San Diego (+20 percent), and St. Louis (+14 percent). Falling short of the national average by 10 percent, the area with the worst salaries is Miami. Two other places where employers offer below-median salaries are Tampa (9 percent less) and Orlando (8 percent less).

Computer / Network Support Technician Reviews

Q: What is it like working as a Computer / Network Support Technician?

Computer / Network Support Technician in Lancaster:
"There are problems to solve all the time."
Pros: I like to help people make their job a little easier. I like teaching people how to work more efficiently on a computer.
Cons: I'm the underdog. I get put on all the easy, but abundant work with hardly any help.

Related Job Salaries

Key Stats for Computer / Network Support Technician

Gender

Female
10 %
Male
90 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 402 votes.
Less than 1 year
5%
1-4 years
45%
5-9 years
23%
10-19 years
19%
20 years or more
8%
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Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer / Network Support Technician Salaries

▲27%

▲23%

▲6%

National Average
$41,000

▼9%

Skills That Affect Computer / Network Support Technician Salaries

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 402 votes.

Gender

Female
10 %
Male
90 %

Years of Experience

Less than 1 year
5%
1-4 years
45%
5-9 years
23%
10-19 years
19%
20 years or more
8%

Common Health Benefits

medical benefits
Medical: 75%
dental benefits
Dental: 62%
vision benefits
Vision: 54%
no benefits
None: 23%
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