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Computer Help Desk Representative Salary (United States)

The average wage for a Computer Help Desk Representative is $14.55 per hour. People in this job generally don't have more than 10 years' experience. Experience has a moderate effect on pay for this job.
Computer Help Desk Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$26,927 - $54,248
(Median)
27K
31K
41K
54K
MEDIAN: $35,887
10%
25%
75%
90%
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Computer Help Desk Representative Salary (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$10.04 - $19.93
(Median)
10
15
16
20
MEDIAN: $14.00
10%
50%
75%
90%
Add this chart to your site: 640px    300px

National Salary Data

 (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$19K$38K$57K
Salary
$26,927 - $54,248  
   
Bonus
$0.00 - $2,068  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,256 - $48,532  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 71
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.04 - $19.93  
   
Overtime
$5.62 - $31.88  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $2,068  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,256 - $48,532  
Country: United States | Currency: USD | Updated: 3 Sep 2014 | Individuals Reporting: 119
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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.
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Computer Help Desk Representative Tasks
  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.

Common Career Paths for Computer Help Desk Representative

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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

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Experience Affects Computer Help Desk Representative Salaries

Experienced
up arrow 29%
Mid-Career
up arrow 14%
National Average
$32,000

Skills That Affect Computer Help Desk Representative Salaries

A+
up arrow 9%
Network Management / Administration
up arrow 8%
Help Desk / Desktop Support (Tier 2)
up arrow 6%
Help Desk / Desktop Support (Tier 1)
up arrow 5%
Windows Operating System General Use
up arrow 1%
Windows NT / 2000 / XP Networking
0%
National Average
$32,000
Microsoft Office
up arrow 1%
Help Desk / Desktop Support
up arrow 3%

Job Satisfaction

Highly satisfied Image
Highly satisfied
Rated 4 out of 5 based on 37 votes.

Gender

Female
20%
female alumni
 
Male
80%
male alumni

Years of Experience

Less than 1 year
8%
1-4 years
62%
5-9 years
22%
10-19 years
6%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 77% dental benefits Dental: 60%
vision benefits Vision: 44% employee benefits None: 22%