Computer Help Desk Representative Salary

The average wage for a Computer Help Desk Representative is $14.28 per hour. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job. People in this job generally don't have more than 10 years' experience.

$25,800 - $51,952

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$9.97 - $18.70

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$18K$36K$54K
Salary
$25,800 - $51,952  
   
Bonus
$0.00 - $1,910  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,027 - $45,188  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 57
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$9.97 - $18.70  
   
Overtime
$5.55 - $30.13  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $1,910  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,027 - $45,188  
Country: United States | Currency: USD | Updated: 18 Jul 2015 | Individuals Reporting: 102
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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

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Experience Affects Computer Help Desk Representative Salaries

Experienced
up arrow 24%


National Average
$32,000


Skills That Affect Computer Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 20%

A+
up arrow 10%

Network Management / Administration
up arrow 9%

Help Desk / Desktop Support (Tier 1)
up arrow 4%

Windows Operating System General Use
up arrow 2%

Windows NT / 2000 / XP Networking
up arrow 1%

National Average
$32,000

Help Desk / Desktop Support
up arrow 1%

Microsoft Office
up arrow 4%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 36 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
6%
1-4 years
58%
5-9 years
26%
10-19 years
8%
20 years or more
1%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 62%
vision benefits Vision: 47% employee benefits None: 24%
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