The average wage for a Computer Help Desk Representative is $14.94 per hour. People in this job generally don't have more than 10 years' experience. For the first five to ten years in this position, pay increases sharply, but any additional experience does not have a big effect on pay.

$27,286 - $47,802
$27K
$39K
$48K
MEDIAN: $39,419
10%
50%
90%

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$10.07 - $20.62
$10
$15
$21
MEDIAN: $14.94
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$16K$32K$48K
Salary
$27,286 - $47,802  
   
Bonus
$1,511  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,424 - $45,005  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 28
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.07 - $20.62  
   
Overtime
$15.21 - $29.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$1,511  
   
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,424 - $45,005  
Country: United States | Currency: USD | Updated: 18 Jan 2017 | Individuals Reporting: 42

Find Out Exactly What You Should Be Paid

United States (change)

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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.
  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

Related Job Salaries

Key Stats for Computer Help Desk Representative

Gender

Female
29 %
Male
71 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.
047
Less than 1 year
17%
1-4 years
47%
5-9 years
26%
10-19 years
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Help Desk Representative Salaries


Experienced
up arrow 9%

National Average
$35,000


Skills That Affect Computer Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 10%

A+
up arrow 8%

Help Desk / Desktop Support
up arrow 3%

Help Desk / Desktop Support (Tier 1)
up arrow 1%

National Average
$35,000

Network Management / Administration
up arrow 1%

Microsoft Office
up arrow 2%

Windows Operating System General Use
up arrow 8%

Windows NT / 2000 / XP Networking
up arrow 9%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 5 votes.

Gender

Female
29 %
Male
71 %

Years of Experience

Less than 1 year
17%
1-4 years
47%
5-9 years
26%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 77%
dental benefits
Dental: 70%
vision benefits
Vision: 66%
dental benefits
None: 21%
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