A Computer Help Desk Representative earns an average wage of $14.54 per hour. Most people with this job move on to other positions after 10 years in this career. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job. For the first five to ten years in this position, pay increases steeply, but any additional experience does not have a big effect on pay.

$27,267 - $48,166
(Median)
$27K
$40K
$48K
MEDIAN: $39,848
10%
50%
90%

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$10.07 - $20.13
(Median)
$10
$15
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$27,267 - $48,166  
   
Bonus
$1,511  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,223 - $45,545  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 28
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.07 - $20.13  
   
Overtime
$15.21 - $29.59  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$1,511  
   
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,223 - $45,545  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 48
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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

Related Job Salaries

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Experience Affects Computer Help Desk Representative Salaries

Experienced
up arrow 16%


National Average
$34,000


Skills That Affect Computer Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 11%

Help Desk / Desktop Support (Tier 1)
up arrow 5%

A+
up arrow 4%

Network Management / Administration
up arrow 1%

National Average
$34,000

Help Desk / Desktop Support
up arrow 1%

Windows Operating System General Use
up arrow 5%

Windows NT / 2000 / XP Networking
up arrow 7%

Microsoft Office
up arrow 8%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 10 votes.

Gender

Female
19 %
Male
81 %

Years of Experience

Less than 1 year
13%
1-4 years
45%
5-9 years
29%
10-19 years
11%
20 years or more
3%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 69%
medical benefits
Vision: 66%
dental benefits
None: 22%
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