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Computer Help Desk Representative Salary

A Computer Help Desk Representative earns an average wage of $14.29 per hour. Most people with this job move on to other positions after 10 years in this career. The skills that increase pay for this job the most are Help Desk / Desktop Support (Tier 2) and A+. Experience has a moderate effect on salary for this job.

$26,118 - $57,539
(Median)
$26K
$39K
$58K
MEDIAN: $39,075
10%
50%
90%

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$10.02 - $19.60
(Median)
$10
$14
$20
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$20K$40K$60K
Salary
$26,118 - $57,539  
   
Bonus
$0.00 - $1,900  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,133 - $46,652  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 62
National Hourly Rate Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$11$22$33
Hourly Rate
$10.02 - $19.60  
   
Overtime
$5.57 - $30.30  
National Annualized Data (?
XAll compensation data shown are gross, national 10th to 90th percentile ranges. Pay can vary greatly by location. To view local data, take the PayScale survey.
)
$0$22K$44K$66K
Bonus
$0.00 - $1,900  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$22,133 - $46,652  
Country: United States | Currency: USD | Updated: 2 May 2015 | Individuals Reporting: 108

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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

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United States (change)

Experience Affects Computer Help Desk Representative Salaries

Experienced
up arrow 29%


National Average
$32,000


Skills That Affect Computer Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 19%

A+
up arrow 10%

Network Management / Administration
up arrow 9%

Help Desk / Desktop Support (Tier 1)
up arrow 5%

Windows Operating System General Use
up arrow 2%

Windows NT / 2000 / XP Networking
0%

National Average
$32,000

Help Desk / Desktop Support
up arrow 2%

Microsoft Office
up arrow 3%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 40 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
7%
1-4 years
58%
5-9 years
25%
10-19 years
7%
20 years or more
2%

Common Health Benefits

medical benefits Medical: 74% dental benefits Dental: 62%
vision benefits Vision: 45% employee benefits None: 24%
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