Computer Help Desk Representative Salary

The average pay for a Computer Help Desk Representative is $15.04 per hour. Most people with this job move on to other positions after 10 years in this career.

$25,760 - $48,767
$26K
$39K
$49K
MEDIAN: $38,820
10%
50%
90%

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$10.00 - $20.00
$10
$15
$20
MEDIAN: $15.04
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$17K$34K$51K
Salary
$25,760 - $48,767  
   
Bonus
$500  
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,080 - $45,675  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 23
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$10$20$30
Hourly Rate
$10.00 - $20.00  
   
Overtime
$15.10 - $29.80  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Bonus
$500  
   
Profit Sharing
$2,000  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$24,080 - $45,675  
Country: United States | Currency: USD | Updated: 25 Mar 2017 | Individuals Reporting: 39

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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.
  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

Related Job Salaries

Key Stats for Computer Help Desk Representative

Gender

Female
32 %
Male
68 %

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.
Less than 1 year
19%
1-4 years
52%
5-9 years
19%
10-19 years
10%
Location:
Years in Fields/Career:
United States (change)

Experience Affects Computer Help Desk Representative Salaries

Experienced
▲15%

▲6%

National Average
$34,000

▼5%

Skills That Affect Computer Help Desk Representative Salaries

A+
▲7%


Network Management / Administration
▲1%



National Average
$34,000


Windows Operating System General Use
▼5%

Windows NT / 2000 / XP Networking
▼7%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 4 votes.

Gender

Female
32 %
Male
68 %

Years of Experience

Less than 1 year
19%
1-4 years
52%
5-9 years
19%
10-19 years
10%

Common Health Benefits

medical benefits
Medical: 74%
dental benefits
Dental: 65%
vision benefits
Vision: 61%
no benefits
None: 24%