Computer Help Desk Representative Salary

The average wage for a Computer Help Desk Representative is $14.26 per hour. A skill in Help Desk / Desktop Support (Tier 2) is associated with high pay for this job. People in this job generally don't have more than 10 years' experience.

$26,729 - $55,000
(Median)
$27K
$40K
$55K
MEDIAN: $39,782
10%
50%
90%

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$10.11 - $19.40
(Median)
$10
$14
$19
MEDIAN: $14.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$19K$38K$57K
Salary
$26,729 - $55,000  
   
Bonus
$0.00 - $1,957  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,209 - $47,222  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 54
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$11$22$33
Hourly Rate
$10.11 - $19.40  
   
Overtime
$5.52 - $30.74  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$22K$44K$66K
Bonus
$0.00 - $1,957  
   
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$23,209 - $47,222  
Country: United States | Currency: USD | Updated: 12 Jan 2016 | Individuals Reporting: 94
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Job Description for Computer Help Desk Representative

A computer help desk representative generally works at a call center and aids customers with troubleshooting and resolving issues. These issues may relate to internet and cell phone service, software, hardware, appliances or various electronics. Most customers contact the help desk via phone, but there may also be options communicating via instant messaging and email.

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Computer Help Desk Representative Tasks

  • Identify, manage, escalation, and resolve technical issues.
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
  • Troubleshoot all information technology issues, including software, hardware, and networking.
  • Monitor installed systems, identify problems, and take corrective action.

Common Career Paths for Computer Help Desk Representative


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Computer Help Desk Representative Job Listings

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Popular Skills for Computer Help Desk Representative

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Experience Affects Computer Help Desk Representative Salaries

Experienced
up arrow 26%


National Average
$32,000


Skills That Affect Computer Help Desk Representative Salaries

Help Desk / Desktop Support (Tier 2)
up arrow 22%

A+
up arrow 8%

Network Management / Administration
up arrow 8%

Help Desk / Desktop Support (Tier 1)
up arrow 5%

Windows Operating System General Use
up arrow 1%

Windows NT / 2000 / XP Networking
0%

National Average
$32,000

Help Desk / Desktop Support
up arrow 1%

Microsoft Office
up arrow 3%

Job Satisfaction

Satisfied
Rated 3 out of 5
based on 30 votes.

Gender

Female
17 %
Male
83 %

Years of Experience

Less than 1 year
8%
1-4 years
58%
5-9 years
25%
10-19 years
7%
20 years or more
1%

Common Health Benefits

medical benefits
Medical: 73%
dental benefits
Dental: 59%
medical benefits
Vision: 48%
dental benefits
None: 26%
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