Commissions comprise a big part of overall income for Computer Support Technicians. The median take-home amount in this area is around $39K, and on average, a little less than half of that final number comes from commissions. Geography is the biggest factor affecting pay for this group, followed by career duration. While some workers in this profession — nearly one in five — do not have any health coverage, a strong majority do receive medical benefits and the greater part have dental insurance. Work is enjoyable for Computer Support Technicians, who typically claim high levels of job satisfaction. Respondents to the PayScale salary survey provided the data for this report.

$30,005 - $58,442
(Median)
$30K
$40K
$58K
MEDIAN: $39,827
10%
50%
90%

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$11.81 - $24.82
(Median)
$12
$17
$25
MEDIAN: $17.00
10%
50%
90%

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National Salary Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$20K$40K$60K
Salary
$30,005 - $58,442  
   
Bonus
$0.00 - $3,516  
Profit Sharing
$864  
Commission
$18,300  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,736 - $54,591  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 184
National Hourly Rate Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$13$26$39
Hourly Rate
$11.81 - $24.82  
   
Overtime
$19.37 - $37.25  
National Annualized Data (?
XAll compensation data shown are gross 10th to 90th percentile ranges. Take the PayScale Survey to find out how location influences pay for this job.
)
$0$26K$52K$78K
Bonus
$0.00 - $3,516  
   
Commission
$18,300  
Profit Sharing
$864  
Total Pay (?
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).
)
$26,736 - $54,591  
Country: United States | Currency: USD | Updated: 28 Oct 2016 | Individuals Reporting: 228
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Job Description for Computer Support Technician

A computer support technician helps to maintain the usability of a business or organization’s information technology (IT) hardware assets. In many situations, this means working with desktop and laptop computers to make sure they operate as needed by a company’s employees. They work with the employees to help resolve any hardware operation problems to keep the employee working at optimal levels. In high-end IT work, support technicians also ensure that mainframes, dedicated server computers, and related technology remain online and operating as intended.

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Computer Support Technician Tasks

  • Document technical requirements, usage procedures, and common problem fixes.
  • Set up, design, configure, and maintain software and associated equipment.
  • Provide technical support and customer service to software users.
  • Open tickets, troubleshoot problems, and diagnose issues in order to resolve them and close tickets.

Common Career Paths for Computer Support Technician


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Advancing into a Systems Administrator role seems to be a popular career move for Computer Support Technicians, and folks who currently work in the latter position report a notably larger median income of $56K per year. When Computer Support Technicians are ready for the next step in their careers, they often become Network System Administrators or Network Administrators. Those roles pay an additional $13K and $15K, respectively.

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Popular Skills for Computer Support Technician


Survey takers working as Computer Support Technicians report using a large range of professional skills. Most notably, skills in Windows NT / 2000 / XP Networking, Help Desk / Desktop Support, Microsoft Office, and Computer Service are correlated to pay that is above average. Skills that pay less than market rate include Help Desk / Desktop Support, Troubleshooting, and Software Knowledge. Most people familiar with Computer Hardware Technician also know Troubleshooting and PC Support.

Pay by Experience Level for Computer Support Technician

Median of all compensation (including tips, bonus, and overtime) by years of experience.


For Computer Support Technicians, experience does not seem to be a major factor in determining pay. Average salaries for inexperienced employees average out to around $35K, but folks who have five to 10 years of experience earn a higher median of $40K. Computer Support Technicians bring in $44K after working for 10 to 20 years. Computer Support Technicians who have acquired more than two decades of experience generally do see greater compensation; their average income is approximately $52K.

Computer Support Technician Reviews

What is it like working as a Computer Support Technician?

Computer Support Technician in Portland:
"You wear many hats."
Pros: If you always like to learn new things and wear many hats then this Jon is right for you!
Cons: There really is not very much to be considered bad.

Related Job Salaries

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Experience Affects Computer Support Technician Salaries




National Average
$39,000


Skills That Affect Computer Support Technician Salaries


Help Desk / Desktop Support (Tier 2)
up arrow 3%

Computer Service
0%

Microsoft Office
0%

National Average
$39,000

Computer Hardware Technician
up arrow 1%

Customer Service
up arrow 1%

PC Support
up arrow 3%

System Repair
up arrow 3%




Help Desk / Desktop Support
up arrow 12%

Job Satisfaction

Highly satisfied
Rated 4 out of 5
based on 62 votes.

Gender

Female
11 %
Male
89 %

Years of Experience

Less than 1 year
5%
1-4 years
42%
5-9 years
26%
10-19 years
21%
20 years or more
6%

Common Health Benefits

medical benefits
Medical: 76%
dental benefits
Dental: 68%
medical benefits
Vision: 59%
dental benefits
None: 21%
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