Median pay for Concierges in the United States lies in the neighborhood of $12.87 per hour. While the particular city and experience level impact pay for this group, the company is the most influential factor. Women make up the majority of Concierges (66 percent) who completed the questionnaire. Job satisfaction is reported as high by the vast majority of workers. Unfortunately, some people in this line of work are without benefits — two in five lack coverage. On the flip side, a majority have medical insurance and more than two-fifths receive dental plans. Participants in PayScale's salary questionnaire provided the particulars of this report.
Job Description for Concierge
A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees.Read More...
Especially in hotel settings, the concierge is called upon by guests to help recommend shopping and dining choices nearby; they must be able to provide good and reassuring advice in these situations. He or she also normally must have a network of local businesses to facilitate this. The concierge will normally also need a strong familiarity with the surrounding area to provide directions. They may need to know bus, train, and subway schedules as well.
The concierge also performs other services for guests/customers, which may involve tasks such as receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or dropped off. As such, the concierge needs excellent organization skills to manage the number and variety of guests and their needs. The concierge needs excellent interpersonal skills, and is expected to recognize opportunities to exceed guest expectations. They must be able to think quickly and possess an excellent facility for recalling details.
Normally this position has set hours, but it is not unusual for nicer hotels to have 24-hour concierge services, so there may be day shifts or night shifts depending upon the employer. Normally a concierge is required to have extensive experience in customer service within the hospitality industry, and most hotels and shopping malls hire from within for this position.
- Welcomes guests/new customers to facility.
- Performs various administrative/managerial tasks in support of facility's mission.
- Creates a positive experience for guests by attending to needs and answering questions.
Common Career Paths for Concierge
Though not the most common occurrence, Concierges sometimes become Executive Assistants, where the average income is $46K per year. A common career progression for a Concierge is to become a Guest Services Hotel Manager or a Concierge Manager. Compared to Concierges, the first group earns $6K more on average, and the second group earns $12K more.
Concierge Job Listings
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Popular Employer Salaries for Concierge
Hyatt Regency, Emeritus, Assisted Living, Sunrise Senior Living, Inc., Equity Residential, and Lesconcierges are leaders in the field that employ a large number of Concierges. Concierges seeking a sizable paycheck can earn the most at Lesconcierges, where the average salary comes to $47K. Those in search of high salaries should also consider Equity Residential, Marriott International, Inc., and Capitol Concierge, Inc., top-paying firms where Concierges rake in a decent $37K, $29K, or $27K, respectively.
Known for its small paychecks, Emeritus, Assisted Living actually ranks last in the field for salary, reporting a median income of $21K — less than half of the top paying employer's rate. A few other companies with smaller-than-average paychecks include Sunrise Senior Living, Inc. ($21K), The Walt Disney Company ($21K), and Hyatt Regency ($25K).
Popular Skills for Concierge
Job skills reported by Concierges are limited. Most notably, skills in Sales, Oral / Verbal Communication, Customer Service, and Customer Relations are correlated to pay that is above average. Skills that pay less than market rate include Customer Relations and Customer Service. Those educated in Customer Relations tend to be well versed in Oral / Verbal Communication.
Pay by Experience Level for Concierge
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Survey participants with less than five years' experience pocket $27K on average, but those with five to 10 years of experience enjoy a much bigger median of $31K. Concierges who work for 10 to 20 years in their occupation tend to earn about $34K. Concierges who have racked up more than two decades of experience report lower incomes overall; the average sum for this crowd comes out to only $31K.
Pay Difference by Location
For Concierges, busy New York offers a higher-than-average pay rate, 38 percent above the national average. Concierges will also find cushy salaries in Chicago (+27 percent), Seattle (+18 percent), Los Angeles (+11 percent), and Boston (+10 percent). Concierges in Orlando take home the lowest salaries, earning a whopping 21 percent less than the national average. Employers also pay below the national average in Austin (11 percent lower) and Dallas (9 percent lower).