Concierge Supervisor Salary
Earnings for Concierge Supervisors in the United States come in at around $15.22 per hour on average. Women Concierge Supervisors who took the survey just slightly outnumber men. A large number report receiving medical coverage from their employers and more than half collect dental insurance. Most workers in this position report high levels of job satisfaction. The data for this snapshot was collected from individuals who took PayScale's salary survey.
Job Description for Concierge Supervisor
Concierge supervisors oversee the operations of a concierge desk in a hotel. They usually manage a concierge team, but also interact directly with customers to answer their questions, provide information about local attractions, and offer reservation services. They also oversee guest luggage, mail, and taxis.Read More...
Guests may ask a variety of questions, so it's important for concierge supervisors to be knowledgeable of all services offered by the hotel to point guests in the right direction. This job is often done on a rotating-shift basis, and some nighttime or weekend work may occasionally be necessary. They are encouraged to stay up-to-date with all local events and trends in the field, as well as network with local organizations and companies which cater to tourists.
Because this is a supervisory position, concierge supervisors may perform tasks such as scheduling, hiring and firing, and conducting employee evaluations, and strong customer service skills are beneficial in this position to assist guests on the phone, in-person, and electronically. Prior experience in the concierge service is usually necessary, and organizational and multitasking skills are also important. There may be business revenue goals to be met, and they may also implement various service and marketing programs for the concierge team. A high school diploma is often a minimum requirement for this position, and some employers also require a college degree in hospitality.
Concierge Supervisor Tasks
- Provide services to guest, assist with requests and complaints.
- Assist with budget and inventory.
- Schedule, supervise and evaluate employees.
Concierge Supervisor Job Listings
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Pay by Experience Level for Concierge Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Average salaries for inexperienced employees average out to around $32K, but folks who have five to 10 years of experience earn a higher median of $38K. Concierge Supervisors bring in $37K after working for 10 to 20 years. Concierge Supervisors who have acquired more than 20 years of relevant experience earn significantly more than folks with fewer years on their resumes; the average income in this veteran group is $46K.