Concierge Supervisor Salary
The average Concierge Supervisor in the United States can expect to rake in roughly $15.18 per hour. For the most part, Concierge Supervisors enjoy their work and report high levels of job satisfaction. Health benefits are not enjoyed by everyone in this line of work, and about a fourth lack any coverage at all. Medical benefits are reported by a fair number and dental coverage is claimed by a majority. The figures in this rundown are based on the results of PayScale's salary questionnaire.
|Salary||$18,246 - $57,207|
|Total Pay (|
XTotal Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job. It does not include equity (stock) compensation, cash value of retirement benefits, or the value of other non-cash benefits (e.g. healthcare).)
|$24,429 - $44,662|
|Hourly Rate||$11.63 - $19.01|
|Hourly Tips||$0.00 - $5.59|
|Overtime||$18.12 - $29.80|
|Total Pay (||$24,429 - $44,662|
Job Description for Concierge Supervisor
Concierge supervisors oversee the operations of a concierge desk in a hotel. They usually manage a concierge team, but also interact directly with customers to answer their questions, provide information about local attractions, and offer reservation services. They also oversee guest luggage, mail, and taxis.Read More...
Guests may ask a variety of questions, so it's important for concierge supervisors to be knowledgeable of all services offered by the hotel to point guests in the right direction. This job is often done on a rotating-shift basis, and some nighttime or weekend work may occasionally be necessary. They are encouraged to stay up-to-date with all local events and trends in the field, as well as network with local organizations and companies which cater to tourists.
Because this is a supervisory position, concierge supervisors may perform tasks such as scheduling, hiring and firing, and conducting employee evaluations, and strong customer service skills are beneficial in this position to assist guests on the phone, in-person, and electronically. Prior experience in the concierge service is usually necessary, and organizational and multitasking skills are also important. There may be business revenue goals to be met, and they may also implement various service and marketing programs for the concierge team. A high school diploma is often a minimum requirement for this position, and some employers also require a college degree in hospitality.
Concierge Supervisor Tasks
- Schedule, supervise and evaluate employees.
- Assist with budget and inventory.
- Provide services to guest, assist with requests and complaints.
Pay by Experience Level for Concierge Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
Those who have worked for fewer than five years take home a median salary of $32K, and workers with five to 10 years of experience earn a higher $38K on average. Concierge Supervisors with one to two decades of relevant experience report an average salary of approximately $38K. Big financial gains seem to result from working for more than two decades; veterans in this group report earning $46K on average.
Key Stats for Concierge Supervisor
Rated 5 out of 5
based on 8 votes.