Concierge Supervisor Salary
Concierge Supervisors in the United States can expect to earn an average of $15.39 per hour. Some workers in this field — approximately one in four — are not awarded benefits. Medical coverage is reported by a strong majority and dental plans are enjoyed by a majority. Job satisfaction is high and work is enjoyable for most Concierge Supervisors. Women make up a slight majority of Concierge Supervisors (58 percent) survey respondents. Figures cited in this summary are based on replies to PayScale's salary questionnaire.
|Total Pay (||$25,277 - $46,201|
|Hourly Rate||$11.82 - $18.89|
|Hourly Tips||$0.00 - $5.59|
|Overtime||$18.25 - $29.59|
|Total Pay (||$25,277 - $46,201|
Job Description for Concierge Supervisor
Concierge supervisors oversee the operations of a concierge desk in a hotel. They usually manage a concierge team, but also interact directly with customers to answer their questions, provide information about local attractions, and offer reservation services. They also oversee guest luggage, mail, and taxis.Read More...
Guests may ask a variety of questions, so it's important for concierge supervisors to be knowledgeable of all services offered by the hotel to point guests in the right direction. This job is often done on a rotating-shift basis, and some nighttime or weekend work may occasionally be necessary. They are encouraged to stay up-to-date with all local events and trends in the field, as well as network with local organizations and companies which cater to tourists.
Because this is a supervisory position, concierge supervisors may perform tasks such as scheduling, hiring and firing, and conducting employee evaluations, and strong customer service skills are beneficial in this position to assist guests on the phone, in-person, and electronically. Prior experience in the concierge service is usually necessary, and organizational and multitasking skills are also important. There may be business revenue goals to be met, and they may also implement various service and marketing programs for the concierge team. A high school diploma is often a minimum requirement for this position, and some employers also require a college degree in hospitality.
Concierge Supervisor Tasks
- Schedule, supervise and evaluate employees.
- Assist with budget and inventory.
- Provide services to guest, assist with requests and complaints.
Pay by Experience Level for Concierge Supervisor
Pay by Experience for a Concierge Supervisor has a positive trend. An entry-level Concierge Supervisor with less than 5 years of experience can expect to earn an average total compensation of $32,000 based on 31 salaries provided by anonymous users. Average total compensation includes tips, bonus, and overtime pay. A Concierge Supervisor with mid-career experience which includes employees with 5 to 10 years of experience can expect to earn an average total compensation of $38,000 based on 24 salaries. An experienced Concierge Supervisor which includes employees with 10 to 20 years of experience can expect to earn an average total compensation of $38,000 based on 10 salaries. A Concierge Supervisor with late-career experience which includes employees with greater than 20 years of experience can expect to earn an average total compensation of $46,000 based on 8 salaries.
Key Stats for Concierge Supervisor
Rated 5 out of 5
based on 8 votes.