Concierge Supervisor Salary
The average Concierge Supervisor in the United States can expect to rake in roughly $15.22 per hour. Although approximately one in four lack health benefits of any kind, a fair number do enjoy medical insurance, and a majority get dental coverage, too. More than half of Concierge Supervisors (61 percent) survey participants are women. Job satisfaction for Concierge Supervisors is high. The figures in this overview were provided by individuals who took PayScale's salary questionnaire.
Job Description for Concierge Supervisor
Concierge supervisors oversee the operations of a concierge desk in a hotel. They usually manage a concierge team, but also interact directly with customers to answer their questions, provide information about local attractions, and offer reservation services. They also oversee guest luggage, mail, and taxis.Read More...
Guests may ask a variety of questions, so it's important for concierge supervisors to be knowledgeable of all services offered by the hotel to point guests in the right direction. This job is often done on a rotating-shift basis, and some nighttime or weekend work may occasionally be necessary. They are encouraged to stay up-to-date with all local events and trends in the field, as well as network with local organizations and companies which cater to tourists.
Because this is a supervisory position, concierge supervisors may perform tasks such as scheduling, hiring and firing, and conducting employee evaluations, and strong customer service skills are beneficial in this position to assist guests on the phone, in-person, and electronically. Prior experience in the concierge service is usually necessary, and organizational and multitasking skills are also important. There may be business revenue goals to be met, and they may also implement various service and marketing programs for the concierge team. A high school diploma is often a minimum requirement for this position, and some employers also require a college degree in hospitality.
Concierge Supervisor Tasks
- Schedule, supervise and evaluate employees.
- Assist with budget and inventory.
- Provide services to guest, assist with requests and complaints.
Concierge Supervisor Job Listings
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Pay by Experience Level for Concierge Supervisor
Median of all compensation (including tips, bonus, and overtime) by years of experience.
The average inexperienced worker's salary is approximately $32K, and people with five to 10 years of experience bring in more at around $38K on average. People with 10 to 20 years of experience make an average of about $38K in this role. Seasoned workers who boast more than two decades of relevant experience enjoy a median salary of $46K, which is substantially larger than the medians reported by folks with fewer years on their resumes.
Key Stats for Concierge Supervisor
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