Configuration analysts are responsible for developing and maintaining software and other technological aspects of a corporation. Although every configuration analyst works with different sets of tools and equipment depending on the company and industry, the general duties are the same.
Configuration analysts should have a bachelor's degree in computer science, information technology, or a related field, or they should have equivalent work experience. Most companies require analysts to have a few years of project management experience before taking on this role. Analysts should also have specific experience related to their industry, especially healthcare and payment processing. Knowledge of scripting languages and database management can be useful.
Configuration analysts are responsible for making sure that companies are able to use technology throughout all departments. They also make sure that necessary technology interfaces appropriately with client needs, including third-party applications. This may include some customer interaction. They are responsible for ensuring that applications remain secure and are required to communicate with peers both internally and externally. A high level of problem solving is also needed to troubleshoot system issues and prevent downtime. Configuration analysts work in an office environment and traditionally work during normal business hours, although some late shifts or on-call work may be needed. Some companies allow analysts to work remotely. Configuration analysts may work independently or be asked to oversee junior analysts. They typically report to the head of information technology or the equivalent.
Configuration Analyst Tasks
Work directly with users and customers to identify needs and resolve software configuration problems.
Monitor and troubleshoot common and daily tasks and events as well as changes.
Write internal knowledge base and customer service materials.
Reproduce, test, resolve and document software bugs, defects and problems.