The position of a contact lens technician does not require long and extensive training, as experience often comes from working in similar retail positions. These technicians must always expand on their optical knowledge as they work with customers to fulfill their needs, and they also assist doctors in providing quality customer service and responsiveness. This may include helping customers choose suitable brands and help them learn to successfully insert and remove contact lenses.
Contact lens technicians must listen to customers' wants and needs in a professional manner, and if a customer's order is delayed or on back-order, the technician should notify management and provide an estimate for when a solution can be reached. They typically work in a fast-paced environment in which close attention to detail is incredibly important.
These technicians must also document customers' histories and order specifications, and any mistake can lead to safety and/or health concerns for themselves, co-workers, or customers. They regularly join team meetings with other staff to ensure they are up-to-date on all standards and policies, as optical procedures are modified and updated on a regular basis, and manual dexterity is also important in this position due to the delicate nature of optical products. Contact lens technicians usually work full-time with varying hours depending on the employer.
Contact Lens Technician Tasks
Educate patients about proper hygiene and care.
Instruct patients to insert and remove contact lenses.