Convenience store managers are responsible for the day-to-day operations of their store, as well as supervising all employees. The store manager sets goals and follows up with the team to ensure those goals are met. They work closely with the management team to develop an effective sales/customer service team. They are responsible for taking notes, setting goals, conducting meetings, and talking to corporate about these goals.
The store manager is in charge of hiring and terminating employees. They also train employees, handle payroll, and handle all banking and paperwork that it entails. The store manager is also be in charge of daily, weekly, monthly, and yearly inventory checks. Store managers must mentor their team.
Convenience store managers work many different hours; they may work, days, nights, weekends, and holidays. The store manager are on call at all times and may have to travel on business trips.
Store managers typically do not need a postsecondary degree if they have ample experience, but many companies prefer at least a bachelor's degree in a relevant field, such as business. It is important that the convenience store manager possess excellent communications and customer service skills. Because of all of the paperwork and inventory they manage, it is also essential that the store manager be organized and prepared. Convenience store managers also need to be proficient in learning the different types of payroll systems.
Convenience Store Manager Tasks
- Manage overall day to day operations of the store, including hiring, reviewing, and employee scheduling.
- Support service and operations at retail store(s), including managing warehouse, procurement, staffing and online presence.
- Ensure profitability of retail store(s) by controlling costs and expenditures, pursue marketing ideas, and deliver high quality products.
- Set and track retail goals and objectives.
- Develop rapport and make connections with the retail team and customers.