Even with an increasing amount of business performed digitally, hard-copy documents are still commonly used at many offices worldwide. With the need for such documents comes the need for printers and copiers; copier technicians are the specialized service providers who keep these machines running in good order. Most copier technicians work for either dedicated technology repair service companies or for large manufacturers of workplace copy machines. They make field visits to offices and diagnose and repair damaged or faulty equipment. The technician needs to have a thorough and up-to-date knowledge of each type of office machine they are certified to work on.
Additionally, the technician is expected to determine whether repairs fall under warranty work or not. For out-of-warranty work, the copier technician may be required to write up estimates for approval prior to commencing work, especially on more expensive brands and models. Most of the time, a copier technician can perform repairs on-site. Occasionally fixing a copier may require ordering parts or returning to the workshop for more detailed procedures. In these cases, the technician may need to arrange for rental equipment in the interim.
Copier technicians typically possess a high school diploma or equivalent and have a technical school for education in electronics repair. Because much of the work they perform is warranty work, they may need continuing education and certification by brands to remain authorized to perform these repairs. The technician generally works during regular business hours, splitting time between traveling locally for field work at customer sites and the main repair facility.
Copier Technician Tasks
Inventory supplies and equipment, including parts, ordering and verifying receipt when supplies run low.
Maintain, clean and replace copiers and their parts.
Document actions and log copier status and time spent.
Troubleshoot and repair copiers by conducting and interpreting diagnostic tests and responding appropriately.
Interact with users to understand errors or failures and take appropriate action.